Boy Lisa, I hope you're getting your exercise, from all of that hoop jumin' you're doing....lol
I'm not sure how to get around "message lady" but we have a dr for my father in Law that has a receptionist that is difficult to get around, soo when I call I ask for the dr's Medical Assistant or Nurse, and then usually they will help me get my question answered, or even get the dr to call me back.
the Program here in Kalamazoo sounds to be a bit different, from yours, but hopefully you will get some info from the seminar today, that will be helpful in finding out who to call.
Good luck and keep up that hoop jumpin'....
Marcia