Post Date: 2/4/12 9:35 am The problem is, it is not defined anywhere. When I talk to United Healthcare they tell me it is a restriction that my employer has placed as criteria for them to pay for the surgery (not all of it mind you only $25,000 and only to the hospital. I am still responsible for the anesthesia fees, doctor fees and any other fees that accumulate. They are only paying for the hospital expenses). When I call my benefits department where I work, they know nothing about these restrictions and as of yet have not been able to find any paperwork which has these restrictions outlined. I have never been given anything that states these restrictions from my employer or United Healthcare and it is not in our summary of benefits booklet from the insurance.
The benefits person I have been speaking with is in the process of trying to locate this policy and if it is not able to be located and I have not received it, I plan to appeal based on this and see what happens. In the meantime, the doctor has reluctantly put me on medications in an attempt to satisfy this criteria requirement but feels almost certain that it will work which will mean no surgery because it was effective and needs to be ineffective. It stinks !!!!!!!