Frustrated - long vent about unprofessional staff
posted on 1/5/07 8:49 am
I'm frustrated. I went in to my 6 months appointment on 12/20/06 which should have been a joyous ocassion, right? Well, after leaving work during an asset closing, I get to Dr. F's office and, ooops, Dr. F isn't in. The look on LuLu's face was "oh shit, I hadn't told her doc wasn't going to be in." She claimed that she called me but when pushed and when she saw my number said "oh, we had the number down wrong - I was calling the wrong number". Well, hello, look at the chart. I've written it down so many times, plus they have called me at the correct time numerous times. I really believe she intended to call me but got busy with her visiting and then, crap, it was 2pm and I was there. I did try the number she said she called and the guy hadn't received any calls for my name.
Then she proceeded to give me medical advice. My labs were all fine (thank you, but I'd like to know the doc looked at them and agrees!). She said fill out the form and we'll take your weight, BP, etc. and then if the doctor needs to, we'll call you back. But you pretty much can skip the appointment. Hello?? I haven't been in for 3 months. I thought aftercare was important? So, I take the form and she goes back to the backroom. I finish the form a few minutes later and could not get anyone attention. They were all in the backroom cackling and telling jokes and having the best time. So good, in fact, that they seemed to forget they actually had a patient. Meanwhile the window is open. I can see one person's chart or form that they type up after an appointment up on one computer and some naked baby photos that I didn't need to see flipping through the other computer's screen saver. I called out - hello, excuse me -- only could hear a bunch of cackling. Must have been a good joke. I rang the little bell numerous times and called out. I almost picked up that damn bell and threw it in the direction of the cackling. Maybe they would have heard that! I toss my file on the desk and left. I have a job! I don't think I should have to sit there waiting for some unprofessional staff to respond to me during what sounded like it might have been their Christmas party. I was so disgusted. I don't think they even remembered that I was out there. Twenty minutes later, they called me on the cell - "where are you? I thought we were going to take your weight, bp". I was more disgusted - hello, I left 20 minutes. Did you just now remember you had a patient?
And now, it's the first of the year. They've got the money (insurance did pay) and I'm getting no after care. Very very crappy.
2 Responses to "Frustrated - long vent about unprofessional staff"
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Vickie J commented on 1/12/07 11:40 pm
