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Surgeon Testimonial Nancy Marquez, M.D. I really liked Dr. Marquez from our first meeting and am continually impressed with her. She's got a great bedside manner and very easy to talk to. Her office staff is pretty good. Jerry is the nutritionist and is always available when I have questions. Joy is the nurse that I usually see when I'm there and she's great. She taught me how to do my B12 injections and has been great to work with. The only person I have issue with is Jenna. Jenna is the patient advocate, and I'm sure her job is not a fun one - dealing with all us anxious pre-ops and our insurance companies while trying to make sure the practice gets the operating income they need, but I found her to be unresponsive at times. She insisted that my insurance wasn't going to cover my surgery even after I received my approval letter and was a lot slower than I would have hoped in submitting all of my paperwork for approval. Because she didn't expect UHC to actually pay for my surgery, I had to put down a deposit of $2,000 for my surgery to cover whatever UHC didn't. The best part of that is I received a refund of $1,927 a few weeks ago. Dr. Marquez places a great emphasis on after care. Seton Hospital provides a support group and all are encouraged to attend. All risks were addressed up front with both myself and my husband. I would rate Dr. Marquez a 10. I had no surgical or post-op complications and found her bedside manner to be excellent. Member Interests
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