"My first impression is that he was very quiet and an excellent listener. He is extremely interested in what you have to say and always tells you exactly what he thinks. He is very honest about the procedure and aftercare so much so that everything that I have experienced, he said I would. He is an 11 on a scale of 1 to 10. I would recommend him to anyone who is considering this life altering and life-long commitment. Ginny, Kathy, and Rosie are always available when needed and are great to work with. "