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Banner Good Samaritan Medical Center (COE)
Feedback posted by the public
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Have you been a patient at this hospital?
If so, please share your experiences with our community!
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click on the hospital review link.
Hospital Credentialing Resource:
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The Joint Commission on Accreditation of Healthcare Organizations (JCAHO),
the independent nonprofit organization, which accredits and rates United
States hospitals. A Quality Check service at the bottom of that
page lets you conduct searches.
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About this Hospital
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Banner Good Samaritan Medical Center in downtown Phoenix has been providing care to the community since 1911 and is a flagship hospital within Banner Health. In June 2005, Banner Good Samaritan was named a Magnet hospital by the American Nurses Credentialing Center. This honor recognizes our commitment to excellent patient care and places Banner Good Samaritan in the top two percent of all U.S. hospitals for nursing care. Banner Good Samaritan's bariatric program was named a Center of Excellence by United Healthcare.
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OUR PROGRAM
The Banner Good Samaritan Bariatric Center offers a comprehensive program designed to help patients successfully achieve weight loss through bariatric surgery and a variety of support programs.
Patients are educated, reassured and supported through every step of the process including pre-surgical and post-surgical care. In partnership with a diverse team of certified bariatric surgeons, patients can rely on the Banner Good Samaritan Bariatric Center for the following services:
- Pre-surgical information meeting
- Psychological assessment
- Nutritional counseling
- Exercise counseling
- Patient support group
- Insurance guidance
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SUCCESS STORIES
Click here to read stories on BannerBariatric.com of the Banner Good Sam patients who have improved their lives with weight loss surgery.
ADDITIONAL INFORMATION
Banner Good Samaritan is a premier medical center in the Southwest that houses 673 licensed patient care beds. Banner Good Samaritan is also a teaching hospital that trains more than 220 physicians annually. It provides a comprehensive foundation of major programs and an equally impressive offering of highly specialized programs not available in most hospitals.
CONTACT US
To learn more about our program, please call (602) 239-5000 or click here to visit us on BannerBariatric.com.
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Number of Contributors: 119
WARNING: Does this hospital have less than 25 reviews?
If so, don't let a small sample size bias you.
Subjective reviews below are relayed merely as a partial and incomplete
research tool.
Survey Questions:
- How would you rate its overall value? (“Overall Value”)
- How well equipped was the hospital to handle overweight patients? (“Oversized Equipped”)
- How sensitive was the staff to the needs of overweight patients? (“Oversized Sensitive”)
- How safe did you feel that the hospital was well equipped enough to handle any medical
emergency that might arise during your stay there? (“Multi Security”)
- How much privacy did you feel the hospital gave you? (“Privacy”)
- How responsive did you feel the hospital was in giving you pain medications? (“Pain Medications”)
- How restfully quiet did you find your experience? (“Quiet”)
- How accommodating was the hospital in allowing visitors to see you? (“Visiting”)
- How responsive do you feel the staff was in helping you with your general needs during
your stay? (“Staff Responsive”)
- How would you rate the parking accomodations? (“Parking”)
- How did you select this hospital? (“How Selected”)
- How would you compare this hospital to others that you have been to? (“Competitors”)
- What other comments do you have about this hospital? (“Comments”)
| Posted by: |
Tammy R. (Posted on August 28, 2009) |
| Overall Value: |
Poor |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Poor |
| Multi Security: |
Very Poor |
Privacy: |
Average |
Pain Medication: |
Average |
| Quiet: |
Poor |
Visiting: |
Poor |
Staff Responsive: |
Poor |
| Parking: |
Poor |
| How Selected:
| Doctors choice, a friend stayed there.. |
| Competitors: |
After getting the staph infection..Im not sure...After spending 1.4 million dollars and a 7 month stay there..I could tell you alotttt....just ask... |
| Comments: |
It needs to be remodeled..staff not as good as some of the travel nurses.. doctors no either... |
| Posted by: |
Connie J. (Posted on June 6, 2009) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| My Doctor was using this hospital. |
| Competitors: |
Much better care than St. Lukes in Phoenix |
| Posted by: |
Tammie J. (Posted on September 24, 2008) |
| Overall Value: |
Average |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Very Poor |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Poor |
| Parking: |
Poor |
| Posted by: |
Reggie T. (Posted on April 19, 2008) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| My Doctor works out of there |
| Competitors: |
The Best |
| Comments: |
Good Samaritan is a well kept, clean and up to date hospital. Their staff, all around were excellent. I don't think I would have wanted to be anywhere else. |
| Posted by: |
Pam W. (Posted on April 6, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Well it is the hospital my Dr. works out of and the one my insurance approved |
| Competitors: |
I dont know much about any other hospitals but I would go here again . |
| Comments: |
This hospital was clean and bright. Not at all depressing like some can be. The staff was excellent. Never made you feel like you were bothering then with any of the questions you have. Love this hospital |
| Posted by: |
Gena L. (Posted on March 7, 2008) |
| Posted by: |
John S. (Posted on February 1, 2008) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| Selected by surgeon. |
| Competitors: |
One of the best I've been in. |
| Comments: |
Staff (Nurses) were very professional and quick to address any needs or concerns I had. |
| Posted by: |
Robin O. (Posted on September 18, 2007) |
| Comments: |
I delivered my baby at this hospital and have a relative who works as a traveling nurse who worked here and am very happy to be going back for my WLS. |
| Posted by: |
Ella D. (Posted on June 18, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
N/A |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| It was one of the hospitals that my surgeon performs his surgeries at and it was contracted with my insurance provider. Aslo, it is considered a Center of Excellence which stood out in my mind. |
| Competitors: |
It was equal to or better than the other hospitals that I know of or have been admitted at. |
| Comments: |
I felt completely at ease in the hands of the wonderfully trained professionals who work there. I would recommend BGS without hesitation. |
| Posted by: |
Web M. (Posted on February 4, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| I am a Paramedic & I've seen most of the hospitals in the Phx area from the "inside" out. I had a strong preferrence, I know what I wanted! I even postponed my surgery to get this hospital. |
| Competitors: |
I could compare but I would prefer to leave my comments out. I would recommend you interview the hospitals prior to making a choice, some are very poor inside with a "good" look on the outside. |
| Comments: |
I liked my private room, they had a bed for my husband in the room with me, they were very attentive to me & my needs, the admitting "kit" had every single thing I needed plus more, I was very comfortable in this clean, safe hospital. I would highly recommend it! |
| Posted by: |
HisLamb :) (Posted on August 9, 2006) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| Surgeon selected. |
| Competitors: |
Very good. |
| Comments: |
I am an RN and work in a hospital setting, Banner gave awesome patient care and I had no complaints of my stay. |
| Posted by: |
Karen M. (Posted on May 25, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| My insurance/surgeon work through this hospital - no choice. |
| Competitors: |
I haven't been to any others in Phoenix, but it was pretty good. I was impressed with the surgeon, nurses and techs. |
| Comments: |
I was pleased with the staff, but having a shared room was rather awful. My two roommates were incredibly noisy, and I got little to no sleep in the hospital. I was told by a nurse "A hospital is not a place to rest - sorry!". Other than that, I had a very good experience.
I've also been back to get my IVC filter taken out, and their staff was so wonderful to me, especially the nurses. |
| Posted by: |
Rosario C. (Posted on September 1, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| I selected this Hospital because I know it is the best Hospital in Phoenix. |
| Competitors: |
I would not go to any other Hospital. Good Samaritan is the best |
| Comments: |
It is the best Hospital all around. It have the best Physicians, the best facility in Town. |
| Posted by: |
Renee C. (Posted on August 7, 2005) |
| Overall Value: |
Average |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Average |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Average |
| Parking: |
Excellent |
| How Selected:
| it is the one the surgeon uses |
| Competitors: |
under staffed - needs complete remodeling of patient rooms (old hospital) - other Banner hospitals in vallery are nicer. |
| Comments: |
I had a private room, which was nice. The immediate (LPN) staff was very nice.. the Xray and Pre-Op staff were also very nice and helpful. The RN and other staff on the floor were useless and very unfriendly. I would not go back there unless I had to. |
| Posted by: |
Michael D. (Posted on July 22, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
N/A |
| Quiet: |
N/A |
Visiting: |
Excellent |
Staff Responsive: |
N/A |
| Parking: |
Good |
| How Selected:
| I work here too. |
| Competitors: |
It is top notch, we have just received Magnet status because the care is so great! |
| Comments: |
There is not other hospital I would go to. |
| Posted by: |
Vee K. (Posted on July 21, 2005) |
| How Selected:
| This is the hospital associated with the surgeon that I chose. I also was a patient there during my first pregnancy. |
| Posted by: |
Rok-N-Rol M. (Posted on July 15, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| Lots of research. I felt I would receive the best care here. The program was excellent and the staff and providers at Good Samaritan Bariatric Center are all wonderful. They were sympathetic to all of my needs and did everything they could to make the entire pre and post op experience a very well educated and pleasant one!!!!! |
| Competitors: |
No comparison. Banner Good Samaritan Medical Center and Bariatric Center have a well presented education componant beginning with your first informational seminar. |
| Comments: |
After much research I would have no reason to choose any other hospital that Banner Good Samaritan. |
| Posted by: |
C J. (Posted on July 11, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Average |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Good |
| How Selected:
| I think it was a combo of insurance and my surgeon's preferences. |
| Competitors: |
I worked at another Banner Health facility, and I would rate this staff as better than those I worked with. |
| Comments: |
The hospital was just like any other hospital-- you stay as long as needed until well enough to go home and recover better. |
| Posted by: |
Allen B. (Posted on June 23, 2005) |
| Overall Value: |
Very Poor |
Oversized Equipped: |
Poor |
Oversized Sensitive: |
Very Poor |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Very Poor |
| Quiet: |
Very Poor |
Visiting: |
Excellent |
Staff Responsive: |
Poor |
| Parking: |
Average |
| How Selected:
| I did not have a choice. Banner Health Plus paid for the operation. |
| Competitors: |
Banner Desert Samaritan ranks far above Banner Good Samaritan. The rooms are comfortable and questions are met with rapid answers. That was NOT the case at Banner Good Samaritan. |
| Comments: |
My room was never below 78 degrees even though I constantly complained. I left the hospital severely dehydrated. Some of the food that I was served was NOT on my approved list. No one knew how much of the food I should eat. No one bothered to find out either. I left the hospital under-nourished. I would NOT recommend this hospital for bariatric surgery even though my wife has been a nurse there for over 15 years. My experience was beyond description. |
| Posted by: |
Gretchen L. (Posted on May 13, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Banner Good Samaritan was the hospital in my insurance network. |
| Competitors: |
I am from out of town so I don't have experience with other local hospitals. |
| Comments: |
Everyone at Good Sam was wonderful. They were at my side if I needed them but not overbearing. I would recommend Good Sam to anyone. |
| Posted by: |
Sandra F. (Posted on May 5, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| per Alan Newhoff |
| Posted by: |
Ariane S. (Posted on May 2, 2005) |
| Overall Value: |
N/A |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Average |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Average |
Staff Responsive: |
Poor |
| Parking: |
Good |
| How Selected:
| I didnt select the hospital, that's where Dr. Simon does surgery. |
| Competitors: |
Banner GoodSam was a very average hospital. |
| Comments: |
Very understaffed, usually took more than 5 min after pressing button for help to arrive. |
| Posted by: |
Loretta H. (Posted on March 6, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| This is the hospital that the surgeon uses. |
| Competitors: |
Great. |
| Comments: |
The nurses were great and very helpful through my whole ordeal. |
| Posted by: |
Jorge R. (Posted on January 26, 2005) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Average |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Average |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| That is the hospital my surgeon works out of |
| Competitors: |
n/a |
| Comments: |
It was good but some nurses would eat at their station while i would walk but i liked it so i can syke my self out that i dont need that junk anymore |
| Posted by: |
Sally Jane N. (Posted on December 9, 2004) |
| Overall Value: |
Poor |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Poor |
| Multi Security: |
Poor |
Privacy: |
Average |
Pain Medication: |
Average |
| Quiet: |
Very Poor |
Visiting: |
Good |
Staff Responsive: |
Average |
| Parking: |
Good |
| How Selected:
| Dr. Simon operates there so I didn't have a choice in the matter. |
| Competitors: |
I was born in this hospital 47 years years ago. I can't image that the hospital was this awful back then or my mother would have never had five kids there! I have stayed at TMC and was not overly excited to be there. When I woke up from the anathesia from my hysteretomy I found a young aide going through my bags. As soon as I aksed her what she was doing she left very quietly. When I was in Mt. Graham Regional Hospital I was only there to have my four kids so that's not really fair to rate on.
But I can tell you this much. My stay at Banner Good Sam was by far the worst I have ever had. |
| Comments: |
The preop staff are wonderful. My Dr. was wonderful but the post op staff on the 6th floor pod B was the worst ever. The man next to us had visitors all day and were very loud and obnoxious to the other patients. I wondered why the staff let this go on and then later that night I figured it was because the staff is as loud and obnoxious. It was like they had a huge party right there at the nurses station! I decided after three days there that the only thing that happened on a schedule was shift change. The nurses day or night just left us to our own devises and never even checked on us. If we were walking when they were to take vitals you just didn't get your vitals taken.
I had read other bad reviews and decided to make my own mind up after the surgery. The other bad reviews were right on target! |
| Posted by: |
Kim Y. (Posted on November 22, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| This is the hospital of choice for my surgeon |
| Comments: |
It was overall good. I shared a room with a woman who was constanly on the phone with the TV up so loud the nurses asked her to turn it down. It made it hard to try to rest between walking. |
| Posted by: |
Linda M. (Posted on October 6, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| Through my insurance Banner Hlth |
| Competitors: |
Good Sam was the best! All my nurses were trained for these type of surgeries. They treated me like I was someone special. Family is very pleased. |
| Comments: |
I loved how the "pods" were layed out. Easy to reach patients within seconds. I cannot say enough good things about the hospital and staff. |
| Posted by: |
Mary S. (Posted on September 24, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| I had other surgeries at this hospital and the nurses were always wonderful. |
| Competitors: |
Would go to this hospital before I would go to a different one. |
| Comments: |
Is a awesome hospital all the way around. |
| Posted by: |
Ruene S. (Posted on September 20, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| My surgeon only uses this hospital. |
| Competitors: |
I've never been in any other hospital. |
| Comments: |
I was very happy with the staff, other than one nurse during that day that was rude, but I think that's just the way she is. |
| Posted by: |
Disappearing J. (Posted on August 20, 2004) |
| Overall Value: |
Average |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Average |
| Multi Security: |
Average |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Poor |
Visiting: |
Good |
Staff Responsive: |
Average |
| Parking: |
Poor |
| How Selected:
| This was the only hospital my surgeon used. (it is also owned by my insurance agency) |
| Competitors: |
It is an older hospital, but it is being rennovated and looks pretty good. Construction was a pain with parking, though.. and expensive. ($8.00 a day to park) |
| Comments: |
Staff ran the gamut from outstanding, to barely ever there. Using new "bari-beds" fro bariatric patients that are combination stretcher, bed, and even wheel cahir. Not the most comfortable bed in the world, but it sure made getting up eaasier with a little assist from the bed |
| Posted by: |
Janette S. (Posted on July 27, 2004) |
| Overall Value: |
Average |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| MD and insurance |
| Competitors: |
I have been in Thunderbird Sam 5 times in the last yr and care is much better |
| Comments: |
Still has a way to go to accomadate bariatric pt. Bari bed uncomfortable and staff did not know how to use it. Dietary dept very poor in miminal diet needs. Ex. it took over 9 hrs and many requests by nursing to get a bottle of water after MD ordered liquid. When 1 oz of food was ordered it was not on the lunch or dinner tray and in order to be dcd I had to tolerate a "meal". It finally came at 9pm! Many of the nursing staff were wonderful and I commend them on their hard work from pre-op to discharge. |
| Posted by: |
Janice W. (Posted on July 21, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Good |
| How Selected:
| Its the hospital my surgeon uses |
| Competitors: |
It's better than the one I normally go to which is a county hospital |
| Comments: |
This hospital's staff where caring and polite. The only problem I had was the first evening after my surgery when the pain meds made me nauses and the nurse on duty at the time didn't think it was anything to worry about. |
| Posted by: |
Karen H. (Posted on July 15, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| How Selected:
| This is the hopsital my Surgeon uses. |
| Competitors: |
This is my first time in the hospital since having my daughter 16 years ago. I don't have anything to compare. |
| Comments: |
The nursing staff did vary from shift to shift. Some were kinder then others. |
| Posted by: |
Chatty C. (Posted on June 4, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| My insurance and physician use these hospitals. |
| Competitors: |
Never had to use another hospital. |
| Comments: |
I am very familiar with Banner Good Samaritan and recommend them to anyone. I have had previous surgeries at Good Sam and also my children were born here. I haven't had any negative issues. |
| Posted by: |
Rebecca I. (Posted on June 4, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Very Poor |
| How Selected:
| i used to work there and kow it is the best in the valley |
| Competitors: |
i know them all and would only go to this hospital or one of the other two samaritan hospitals in the phx area |
| Comments: |
i've worked in many hospitals and this is the best. i'd work there now except i only do pediatrics and we moved to a new hospital. |
| Posted by: |
Angie M. (Posted on May 27, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Average |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| It's the one my surgeon uses |
| Competitors: |
Better than I thought it would be |
| Comments: |
The hospital is currently renting "Bari" beds for overweight patients, that can be adjusted for patients to sleep and get out of bed easily. The nurses' directors even asked me my opinion on it - I think it is a great idea!
One small issue: a day before I left, the nurses' station was VERY loud, like they were at a party instead of work. They then had the nerve to come close my door, saying my TV was on too loud! Other than that they were great, but that incident definitely did not bode well for their survey... |
| Posted by: |
Bonnie C. (Posted on May 23, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| Doc selected it |
| Competitors: |
It was very good, the room was a little warm but the nurse gave me a fan which helped alot, they are remodeling the whole hospital, but I felt great going to his hospital, I would go there again, again I say the staff were excellent and did a great job |
| Comments: |
the stay was good, the nurses were fantastic, they had a lot of patents but found the time to help me when I needed them, they are great |
| Posted by: |
Jennifer B. (Posted on May 17, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| This was the hospital my surgeon and insurance was contracted w/to due the surgery. |
| Competitors: |
This hospital is excellent in the care that they give to bariatric patients. The nurses know that this was a decision you made to better your life and they are willing to help you through it any way possible. |
| Comments: |
Working for Banner health and having to be admitted to one of there facilities made my recovery smooth and painfree. The nursing staff was there when you called and would continuelousy get you up and walking to help prevent infection or complications. I had two nurses in practical that were very kind and understanding of my pain and discomforts. They did what ever they could to make me more comfortable and make my stay somewhat enjoyable. If anybody thinking of having the surgery done at Good Samaritan I would highly recommend there hospital. |
| Posted by: |
Angels4unMe (Posted on May 14, 2004) |
| Overall Value: |
Poor |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Poor |
| Multi Security: |
Average |
Privacy: |
Poor |
Pain Medication: |
Average |
| Quiet: |
Very Poor |
Visiting: |
Average |
Staff Responsive: |
Poor |
| Parking: |
Average |
| How Selected:
| Only one covered by my insurance. |
| Competitors: |
I feel all nurses are overworked. It's out of their control as everyone is doing more with less to cut corners and make money. |
| Comments: |
The hospital has been around for a long time. I would go back if I had too..... |
| Posted by: |
Kris F. (Posted on May 4, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| It was my Doctors choice. |
| Comments: |
It was great even with the reconstruction they were having over all it was totally awesome. The staff was great, my room was awesome and my bed.. omg it was the greatest! Thank you all to the staff on D pod you guys are the greatest! |
| Posted by: |
Helen S. (Posted on May 2, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Very Poor |
| How Selected:
| My insurance required this hospital, as well as my surgeon |
| Competitors: |
Better than average |
| Comments: |
They 'couldn't find' tubing to accomodate my oxygen/CPAP - (very common tubing!) I had to choose between the two - which should not have happened! |
| Posted by: |
Susan H. (Posted on April 14, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| The hosp. The Dr was on staff to do the surgery. |
| Competitors: |
I would definantly highly recommend this Hosp. overall to say Chandler Reginal. |
| Comments: |
First and formost the nursing staff in ICU and on the 6th Floor were beyond all my expectations. They were kind, compassionate, professional and informative. They were in Icu: Jim and Celia. 6th floor: Cathrine, Wendy, Kelly, Natasha, Jody, just to name a few. |
| Posted by: |
Candy R. (Posted on February 17, 2004) |
| Overall Value: |
Poor |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Poor |
Privacy: |
Very Poor |
Pain Medication: |
Average |
| Quiet: |
Very Poor |
Visiting: |
Good |
Staff Responsive: |
Poor |
| Parking: |
Poor |
| How Selected:
| I had Dr. Juarez as my surgeon and he works out of St Lukes, but growing up in Phoenix you've always heard horror stories of that hospital but I honestly think it's just the surrounding area. I than selected Good Samaritan. (MISTAKE) |
| Competitors: |
Out of 10 being the worst. I would say 9. |
| Comments: |
This hospital is not informed regarding Gastric By-pass. I was served the wrong foods the the first 2 days I was there and the NOISE LEVEL IS UNBELIEVABLE. (the nurses/staff are so LOUD..oh my gosh I don' t think I would have slept at all if it were not for the drugs. |
| Posted by: |
Angela O. (Posted on February 10, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| My surgeon selected it. |
| Competitors: |
This is an above average hospital. |
| Posted by: |
Karen J. (Posted on February 4, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Poor |
| Competitors: |
THE BEST HOSPITAL I HAVE BEEN IN IS JOHN C LINCOLN, THIS HOSPITAL WOULD BE MY SECOND CHOICE |
| Posted by: |
Betty H. (Posted on January 19, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Poor |
| How Selected:
| My insurance would cover the operation if it was done in this facility |
| Competitors: |
I liked it better. My daughter went to St. Lukes and she was put in a room at the end of a long hall. As I visited her it seemed they rarley checked on her. I know they did, but that was my impression. |
| Comments: |
My room was in a pod. The nurses station was in the center of the pod.
They could see if I had a problem. Yet I had all the privacy I wanted simply by pulling the curtain. I was kinda like ICU
My stay was wonderful and the staff couldn't have been better. They were friendly, concerned and did what ever was necessary to make my stay perfect. |
| Posted by: |
Cheryl W. (Posted on December 19, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Average |
Staff Responsive: |
Excellent |
| Parking: |
Very Poor |
| How Selected:
| Physicians choice |
| Competitors: |
Over all my stay was good |
| Comments: |
Two of my nurses were excelent at Good Sam. The third was knowagble but had no compassion. They took great care of me. |
| Posted by: |
Mary W. (Posted on November 14, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| This is the hospital that my surgeon primarily uses, and they have an excellent reputation throughout the country |
| Competitors: |
Their care was excellent, they were on top of every need I had. They expected me to do my part, and they went out of their way to express the importance. |
| Comments: |
They were wonderful. |
| Posted by: |
Loretta R. (Posted on November 11, 2003) |
| Overall Value: |
Poor |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Average |
Privacy: |
Average |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Average |
Staff Responsive: |
Very Poor |
| Parking: |
Very Poor |
| Competitors: |
poor. i have either been in or visited others in all phx area hospitals. this one was the worst |
| Comments: |
the nurses were brash and crappy. they did not want to help me get the binder on. I was hooked up to equip and had open surgery. |
| Posted by: |
Bradley N. (Posted on November 3, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| It's then one my doctor uses |
| Competitors: |
Haven't been to any others |
| Comments: |
Great Staff. Very helpful and specific as to what you will be going through. |
| Posted by: |
Wendy C. (Posted on October 11, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Poor |
| How Selected:
| Doctor's choice. |
| Competitors: |
I've never been in a hospital, but my family members have. I feel that my care was far better than any I've ever seen. |
| Comments: |
Check-in and check-out were both quick. Pre-op care was wonderful. The recovery room and staff weren't great, but I was really drugged up and scared. I had a private room, and I was always helped when needed. I only had one nurse who wasn't awesome. The rest of the nurses were fabulous. I really believe that if you walk when you are supposed to, and do what they ask, they will treat you with respect. I do wish they would have had more nutritional information and that they would have offered some type of emotional support for those who need it. Overall, I give it an "A". |
| Posted by: |
Chris W. (Posted on October 1, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Very Poor |
| How Selected:
| It's where my surgeon does most of his surgeries. |
| Competitors: |
n/a |
| Posted by: |
Melinda H. (Posted on September 27, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| Dr. Simon uses this hospital |
| Competitors: |
I've never been to any other local hospitals. |
| Comments: |
The staff at Good Samaritan Bariatric Center is excellent ... knowledgeable and caring, with excellent patient skills. |
| Posted by: |
Kelly T. (Posted on September 8, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| This is the one my Dr. recomended |
| Competitors: |
Very clean and bright. I know it is a very old hospital, but seemed new while in it. |
| Comments: |
I LOVED the staff, some of them had been there for years, and knew the ropes with the Dr. |
| Posted by: |
Debra U. (Posted on September 2, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| It is the hospital my surgeon works out of. |
| Competitors: |
I had a good experience at Good Sam, as good or better than other area hospitals. |
| Comments: |
My surgeon's operating staff was bariatric specialized, and Hong the O.R. assistant was so great giving me instructions and soothing me when I was nervous. The floor staff was great, and the only bad thing was that the nurse's station was noisy at night, but I had to get up every 2 hours and walk during the night so I didn't get any sleep anyway! |
| Posted by: |
Jim M. (Posted on August 19, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| Comments: |
The only concerns I had with the facility is that being an RNY patient, it was difficult that my room mate wasnt one. So my first 2 days were hell when it came to meal time. The smell of his food was murder and really made me sick. But the staff was on top of things after the first meal, and had the anti nausea meds pumping right away. The only reason they didnt do it the first time was because I was sleeping, and they didnt think it would wake me up and bother me. It did, but they were very responsive to my needs!! All the nursing staff was excellent, and I appreciated all they did for me! |
| Posted by: |
Kate O. (Posted on August 8, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
N/A |
Staff Responsive: |
Excellent |
| Parking: |
Very Poor |
| How Selected:
| My insurance selected..I had no choice. |
| Competitors: |
Very impressed with the nursing care. |
| Comments: |
As a nurse myself I was impressed with the nursing care. My callbell was always answered promptly & when the morphine dosing wasn't initially enough on the pump a call was promptly made to the MD who ok'd the increase. The parking was horrible due to some extensive construction. The room was way to hot for me but nursing staff promptly brought in a fan for me to use. I would go to this hospital again if necessary. |
| Posted by: |
E. H. (Posted on July 29, 2003) |
| Overall Value: |
Poor |
Oversized Equipped: |
Poor |
Oversized Sensitive: |
Very Poor |
| Multi Security: |
Average |
Privacy: |
Poor |
Pain Medication: |
Very Poor |
| Quiet: |
Very Poor |
Visiting: |
Good |
Staff Responsive: |
Poor |
| Parking: |
Poor |
| How Selected:
| The only reason I went ot Good Samaratin Hospital was, because my surgeon went there! He was excellent! The staff is horrible there and the hospital was very hot in the patient rooms. They also don't give pain medicine except for every 6 hours, even yhough my surgeon ordered fir every 3-4 hours! I was appalled! |
| Competitors: |
I think this hospital is substandars compared to other hospitals in the Phoenix Metropolitan area. I would not go there again! |
| Comments: |
The hospital is barely meting their patienr needs! They don't give medicines on time, and their nurses are incompetent! Their doctors are excelent though. |
| Posted by: |
Christina A. (Posted on July 5, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| Dr. Newhoff performs WLS at this hospital so I didn't have much of a choice. |
| Competitors: |
I found that Good Sam was excellent. It's an older hospital but the care was better than some of the others in the area. |
| Comments: |
I found that Good Sam was excellent. The nurses were well versed in how to handle a WLS patient. They were very attentive. It helps to have a positive attitude and not complain about getting up to walk. |
| Posted by: |
Dawn D. (Posted on July 3, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| I really enjoyed my stay All the nurses were very nice |
| Posted by: |
Tara T. (Posted on June 13, 2003) |
| Overall Value: |
N/A |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| Posted by: |
Tiffany S. (Posted on May 25, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Good |
Privacy: |
Average |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Average |
| Parking: |
Average |
| How Selected:
| Surgeons choice |
| Posted by: |
Rob G. (Posted on April 23, 2003) |
| Overall Value: |
Average |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Average |
Privacy: |
Good |
Pain Medication: |
Average |
| Quiet: |
Average |
Visiting: |
Average |
Staff Responsive: |
Good |
| Parking: |
Poor |
| How Selected:
| Associated with my surgeon. |
| Competitors: |
Most nurses were fantastic, with one exception, who was not responsive and rude to overweight patients. My overall experience was much better due to the nursing staff. |
| Comments: |
They did a good job with obese patients, but I had to wait in the recovery room for several hours for a room to open and a new (larger) bed. Aside from this, I had a pretty good experience. |
| Posted by: |
Gabby C. (Posted on April 23, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| The dr. selected it.
|
| Comments: |
I felt I was very well taken care of, of course we always get a bad room mate, I've decided thats a given...The nurses are required to take a 3 day class provided by Dr. Newhoff and Dr. Simon before they can treat their patience. I had a huge comfort knowing that. |
| Posted by: |
Deactivated Member (Posted on April 14, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Poor |
| How Selected:
| It is the hopital Dr. Newhoff choose. |
| Competitors: |
I had a good experience at Good Sam. And I would return there. |
| Comments: |
I liked it better the Scottsdale Memorial! |
| Posted by: |
Deactivated Member (Posted on April 14, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Poor |
| How Selected:
| It is the hopital Dr. Newhoff choose. |
| Competitors: |
I had a good experience at Good Sam. And I would return there. |
| Comments: |
I liked it better the Scottsdale Memorial! |
| Posted by: |
Heather L. (Posted on April 11, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| This was the hospital that my Doctor as well as my insurance worked with. |
| Competitors: |
I have visited Boswell when my Father was going through Heart Bypass surgery. Boswell, although a very nice place asthetically was understaffed and we had to fight for the attention of the nursing staff for him. However, Good Sam was wonderful, whenever I had a need they were right there and never once did I feel judged or pushed aside because of my weight. |
| Comments: |
I really have nothing but wonderful things to say about this hospital and it's staff. The only thing that could use improvement, and I'm sure others who have stayed there will agree, was the horrendous parking. My poor parents had to walk an incredible distance to visit me everyday and my Father hurt even hurt his knee while trying to wave down a hospital shuttle. So, just be warned that the parking is a bit difficult, they do offer valet parking for patients and visitors, but you need to get your keys by 7pm and visiting hours are over at 9pm. However, my overall impression of the hospital is still wonderful! Everyone on staff was very friendly and outgoing and as I said before very non-judgemental. They have oversized gowns and a staff that is well versed in the care of gastric bypass patients! I was on floor 6 Pod A and they were the best! I have to mention Jackie who was my day nurse, talk about a kind, caring, funny and very knowledgible nurse. I couldnt have received better care at any hospital! Do make it a point not to be a huge hindrance, get up and walk, and your stay Im sure will be just as wonderful! Best of luck!! |
| Posted by: |
Heather L. (Posted on April 11, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| This was the hospital that my Doctor as well as my insurance worked with. |
| Competitors: |
I have visited Boswell when my Father was going through Heart Bypass surgery. Boswell, although a very nice place asthetically was understaffed and we had to fight for the attention of the nursing staff for him. However, Good Sam was wonderful, whenever I had a need they were right there and never once did I feel judged or pushed aside because of my weight. |
| Comments: |
I really have nothing but wonderful things to say about this hospital and it's staff. The only thing that could use improvement, and I'm sure others who have stayed there will agree, was the horrendous parking. My poor parents had to walk an incredible distance to visit me everyday and my Father hurt even hurt his knee while trying to wave down a hospital shuttle. So, just be warned that the parking is a bit difficult, they do offer valet parking for patients and visitors, but you need to get your keys by 7pm and visiting hours are over at 9pm. However, my overall impression of the hospital is still wonderful! Everyone on staff was very friendly and outgoing and as I said before very non-judgemental. They have oversized gowns and a staff that is well versed in the care of gastric bypass patients! I was on floor 6 Pod A and they were the best! I have to mention Jackie who was my day nurse, talk about a kind, caring, funny and very knowledgible nurse. I couldnt have received better care at any hospital! Do make it a point not to be a huge hindrance, get up and walk, and your stay Im sure will be just as wonderful! Best of luck!! |
| Posted by: |
Heather L. (Posted on April 11, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| This was the hospital that my Doctor as well as my insurance worked with. |
| Competitors: |
I have visited Boswell when my Father was going through Heart Bypass surgery. Boswell, although a very nice place asthetically was understaffed and we had to fight for the attention of the nursing staff for him. However, Good Sam was wonderful, whenever I had a need they were right there and never once did I feel judged or pushed aside because of my weight. |
| Comments: |
I really have nothing but wonderful things to say about this hospital and it's staff. The only thing that could use improvement, and I'm sure others who have stayed there will agree, was the horrendous parking. My poor parents had to walk an incredible distance to visit me everyday and my Father hurt even hurt his knee while trying to wave down a hospital shuttle. So, just be warned that the parking is a bit difficult, they do offer valet parking for patients and visitors, but you need to get your keys by 7pm and visiting hours are over at 9pm. However, my overall impression of the hospital is still wonderful! Everyone on staff was very friendly and outgoing and as I said before very non-judgemental. They have oversized gowns and a staff that is well versed in the care of gastric bypass patients! I was on floor 6 Pod A and they were the best! I have to mention Jackie who was my day nurse, talk about a kind, caring, funny and very knowledgible nurse. I couldnt have received better care at any hospital! Do make it a point not to be a huge hindrance, get up and walk, and your stay Im sure will be just as wonderful! Best of luck!! |
| Posted by: |
Dana M. (Posted on April 9, 2003) |
| Overall Value: |
N/A |
Oversized Equipped: |
Poor |
Oversized Sensitive: |
Poor |
| Multi Security: |
Average |
Privacy: |
Poor |
Pain Medication: |
Good |
| Quiet: |
Very Poor |
Visiting: |
Excellent |
Staff Responsive: |
Very Poor |
| Parking: |
Very Poor |
| How Selected:
| Doctors choice |
| Competitors: |
Bad nursing care. I have nothing to compart it to. |
| Comments: |
Oh my goodness! Except for one nurse and one nurses aid, they were all so bad. What happened to patient care? What happened to taking time with patients? What happened to changeing sheets? What happened to changing wet sweat soaked gowns? What happened to helping people out of bed or teaching them how to get out without hurting themselves? What happened to professionalism?
The nurse that discharged me at a whole Twix candy bar in front in my while reading my discharge instructions. |
| Posted by: |
Byrd P. (Posted on March 31, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Average |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| It was where my surgeon went and it was in the network. |
| Comments: |
Nursing care was spotty at best. My night nurse Chris and the day nurse that I had on my last day (can't remeber her name) were good. I never saw my day nurse on Wednesday and Thursday. If it hadn't been for my wife I would have never walked. |
| Posted by: |
Byrd P. (Posted on March 31, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Average |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| It was where my surgeon went and it was in the network. |
| Comments: |
Nursing care was spotty at best. My night nurse Chris and the day nurse that I had on my last day (can't remeber her name) were good. I never saw my day nurse on Wednesday and Thursday. If it hadn't been for my wife I would have never walked. |
| Posted by: |
Vicky H A. (Posted on March 30, 2003) |
| Overall Value: |
N/A |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| Dr. Simon uses this facility and it is in-network for me. |
| Competitors: |
The nursing staff was the best I have ever had. I have had 5 previous surgeries. This is the first here. |
| Comments: |
The staff was very supportive of my surgery. No one made me feel like I could have handled my weight situation in another manner. The nursing staff and floor custodial staff were very friendly. |
| Posted by: |
Nicole M. (Posted on February 22, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Average |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Excellent |
| Parking: |
Poor |
| How Selected:
| insurance requested |
| Posted by: |
Rebecca R M. (Posted on February 18, 2003) |
| Overall Value: |
Poor |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Average |
Privacy: |
Very Poor |
Pain Medication: |
Poor |
| Quiet: |
Very Poor |
Visiting: |
Poor |
Staff Responsive: |
Very Poor |
| Parking: |
Poor |
| How Selected:
| it was the only hospital my insurance would allow me use |
| Competitors: |
I haven't had any personal experience with other hospitals, but it sounds like St Lukes is a MUCH better hospital for bariatric surgery |
| Comments: |
I was VERY disappointed. I'm glad nothing bad happened. |
| Posted by: |
Cindy W. (Posted on February 14, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| Because Good Sam has a transfusion free unit it meets the needs of those of us who do not accept blood.
I had also heard from someone else who had recently been in this hospital that it gives excellent care. |
| Competitors: |
I've had surgery two other times & Good Sam rates the best. |
| Comments: |
I recommend this hospital to anyone who is considering this surgery. |
| Posted by: |
Laurie P. (Posted on February 13, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| My insurance company with my employer, J.C. Lincoln. |
| Competitors: |
Fairly good! Attentive staff. Things went quite smoothly. |
| Comments: |
I really enjoyed the interaction of the different nurses they have on this ward. They give gentle encouragement to walk. And I walked even without encouragement every hour. They are there to help and they do! Even with showering, which was very helpful. Since the instructions were to walk every hour during the day and every 2 hours during the night - I independently took this upon myself and continued it. I had difficult getting out of bed and they were there to help. I think this nursing staff is excellent. It was a good experience considering the pain and discomfort. |
| Posted by: |
Adelita S. (Posted on January 20, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Average |
| Multi Security: |
Good |
Privacy: |
Very Poor |
Pain Medication: |
Good |
| Quiet: |
Poor |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| Dr Simons/My insurance company. |
| Competitors: |
In the Phoenix area I don't know, I am from a small town. |
| Comments: |
I was suprised by the entire surgery staff, they were awesome!! When I got to my room after the surgery the nightmare portion of my ordeal began, at first I was given nothing for my nausea, when I finally was it was about 8pm and my surgery was at 8am!!! The poor one male nurse (Ernie who I just loved) was overworked and had over 10 patients to condend with besides me. Then in the evening I got the younger meanie nurse, and lets not forget the very very very rude LPN or whomever they were, not helpful, outright mean and just snapping at people for no reason at all. Luckily however, Ernie is going to be leaving that facility shortly. I was lucky to at least have him on my 2 days stay after lap bypass!!
***I want to add a special heartfelt "thank you" to my wonderful husband Rodger, he was by my side the entire time and without him I wouldn't have had my calf inflatables on and he is the one who helped me to the restroom and get this, the nurses (meanies) kicked him out of the room in the evening, my adorable angel slept 2 full nights in the truck and I anxiously awoke to my calling him on his cell phone when I did need him!!!! I love you so much!!!!!!!!!!!!! |
| Posted by: |
Kambra M. (Posted on December 24, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| This was the hospital my surgeon primarily worked out of, so I ended up having my surgery there. |
| Competitors: |
The only other hospital I have to compare with was when I stayed at Thunderbird Samaritan when I gave birth to my son. I think if I had to rate each stay, T-bird would get about a 7 (the nursing staff didn't quite believe me when I told them I was sick, until my fever reached 106) and Good Sam would get about a 9. My only complaint was the noise at the Nurse's Desk, but had I bothered to shut the door it would have been fine. With my headphones on, couldn't hear them one bit. |
| Comments: |
Everyone was very friendly, from Admissions to Pre-Op, to Recovery to my private room. How I managed that, I will NEVER know but it was FANTASTIC to have a room all to myself. They were really flexibile with my family and friends on visiting times. :o) The nursing staff was wonderful on tracking my progress, making sure I had my meds when I wanted them, and let me sleep whenever I felt the need. They didn't really prod me into walking like I expected them to, I got much more rest than I thought I would. Given the conditions I had during my stay, with the same nursing staff, I would stay at Good Sam again in a heartbeat! :o) Have to say, the Valet Parking was certainly a nice touch... ;o) |
| Posted by: |
Cathy B. (Posted on December 23, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| I asked the doctor if I go there for this procedure |
| Competitors: |
much better |
| Comments: |
Most workrs are very nice, friendly, and attentive |
| Posted by: |
Sandra H. (Posted on December 21, 2002) |
| Overall Value: |
Average |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Very Poor |
Visiting: |
Good |
Staff Responsive: |
Average |
| Posted by: |
David N. (Posted on December 18, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| Surgeon's choice. |
| Competitors: |
Excellent! |
| Posted by: |
Jodie B. (Posted on December 4, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| This was recommended by my doctor. |
| Competitors: |
I've stayed in several local hospitals for different reasons and I'm confident in endorsing Good Sam as one of the best out of all of them. |
| Comments: |
Great staff, excellent resources and a familiarity with WLS and the accompanying needs that was quite surprising. I was very pleased. |
| Posted by: |
Lynette H. (Posted on November 30, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| I had previous surgery with them before. I had the choice of the "main" hsopital the dr worked out of or this one. I chose this one for lots of reasons. |
| Competitors: |
This one the nurses are more personable and you feel they really care about your needs and wants. |
| Posted by: |
Lisa P. (Posted on November 10, 2002) |
| Overall Value: |
Average |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Average |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Poor |
| Parking: |
Poor |
| How Selected:
| Through my surgeon and insurance. I was relieved that it was Good Sam because I had back surgery there 6 years ago. My how things change |
| Competitors: |
I wouldn't |
| Comments: |
Well let's see, I had to be up walking every 3 hours (no problems with that) however it sucked that I was the one that had to hook and unhook my NG tube, unplug my IV machine, take off my oxygen and put my own binder on. If my mother wasn't with me the whole time I was in there I would've ended up hurting someone severly. There lack of compassion for people and the lack willingness to help sucked! |
| Posted by: |
Melanie B. (Posted on October 31, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
N/A |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| It is the only hospital that my surgeon will do this type of surgery. |
| Comments: |
I was very pleased with everything. The facility was very up-to-date and the staff was very caring and compasionate. |
| Posted by: |
Glenna S. (Posted on October 29, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Poor |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Dr. Newhoff |
| Competitors: |
Good Sams is the best!!!!!!!! |
| Posted by: |
Deactivated Member (Posted on August 19, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Average |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| I had no choice.....Aetna had a contract dispute w/St.Luke's which was my original hospital...I was assigned Good Sam by Aetna |
| Competitors: |
Excellent! |
| Comments: |
Except for a couple of bad apples during the 3rd shift who refused to help me out.......the Hospital was great and the nursing staff were excellent.....they had a great attitude which caused some loudness in the area lots of laughter etc........ |
| Posted by: |
Jessica D. (Posted on August 18, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| Doctor selected due to lower cost. |
| Competitors: |
It was wonderful! They had everything, including the all coveted plus size gown! |
| Comments: |
The staff there was wonderful, kind, and well informed. My only problem was the heat, the hospital is older, and it is too hot in the summer... Bring a Fan!!! |
| Posted by: |
Geri M. (Posted on August 3, 2002) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| I did not select the hospital. This is where my insurance company apprved the procedure to be performed. |
| Competitors: |
This is the first hospital I have been an in-patient in Phoenix, so I do not have any other experience to compare it to. I was generally pleased with my care and my accommodations. |
| Comments: |
I was generally pleased with my care and my accommodations. The pre-op staff was terrific--everyone was attentive and it was clear that their mission was to put me at ease. The recovery room was also very good, I was moved up to my private room within 90 minutes of leaving the operating room. The floor nurses were attentive, responded promptly to my call button. Dr. Juarez uses a morphine pump for pain relief, so getting pain meds was not an issue. |
| Posted by: |
Mariza B. (Posted on July 19, 2002) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Very Poor |
| How Selected:
| insurance did |
| Comments: |
nurses are the best |
| Posted by: |
Linda S. (Posted on June 21, 2002) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Very Poor |
| How Selected:
| Selected by Doctor and insurance |
| Comments: |
The Staff were very nice and helpful.. |
| Posted by: |
Carole B. (Posted on June 21, 2002) |
| Overall Value: |
Average |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Poor |
Pain Medication: |
Good |
| Quiet: |
Very Poor |
Visiting: |
Good |
Staff Responsive: |
Average |
| Parking: |
Very Poor |
| How Selected:
| This is the hospital that my surgeon uses. |
| Competitors: |
NA |
| Comments: |
I think Good Samaritan is a highly rated hospital. They should have stuck to the rules on the number of visitors and visiting hours. I did not get any rest during my stay. The staff was great, but I would have liked them to kick out all of those who did not need to be there so those of us who needed to re-coup could have. |
| Posted by: |
Julie I. (Posted on June 18, 2002) |
| Overall Value: |
Average |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Very Poor |
Pain Medication: |
Good |
| Quiet: |
Very Poor |
Visiting: |
Good |
Staff Responsive: |
Average |
| Parking: |
Very Poor |
| How Selected:
| My Doctor selected this hospital |
| Competitors: |
Patient care was ok - It would have been a much better experience if I did not have to share a room with someone who had no clue as to what I was going through. My room mate had visitors all hours of the day - the nurses did not even come in to ask the visitors to keep the noise down. |
| Comments: |
The nurses at the nurses station were loud. The rooms are small - so if you have a visitor they have to stand right on top of you. |
| Posted by: |
Jeanne M. (Posted on June 13, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| Good Sam was in network and where Dr. Newhoff practices. |
| Competitors: |
Superior in terms of nursing care to other hospitals in the area I have been in. I am a health care professional. |
| Comments: |
The nurses and staff were excellent, always right there when you needed them. The Pod set up seemed to make all the rooms more readily available to the nurses station, although sometimes it was a bit noiser at night due to the activtiy that needed to occur ie phones ringing etc |
| Posted by: |
Paula B. (Posted on June 3, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| Actually i couldn't go to any other hospital due to my insurance coverage, |
| Competitors: |
I have had 3 other major surgeries in the past 20 years, This was my best hospital experience and the first time at Good Sam. |
| Comments: |
I would like to wrtie a letter of praise to the hospital directors for the excellenmt care I receive here. |
| Posted by: |
Valorie C. (Posted on May 16, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| this is the hospital my surgeon uses |
| Competitors: |
there is no comparison with this and st.lukes as far as the nursing staff and the accomadations good sams is 100 % better |
| Comments: |
quite, clean, the nurses were pleasant and helpful,considerate and apologetic when i had problems with a bed situation im too short for the baribed and needed to have a regular hospital bed brought in cause i had difficulty getting in and out of the bed so they changed it for me with no problem and checked on me to make sure i was comfy, and when i was released to go home everyone came in and said goodbye and good luck and to come back and see them to show them my weightloss results |
| Posted by: |
Sara P. (Posted on May 15, 2002) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Poor |
Privacy: |
Excellent |
Pain Medication: |
Poor |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| The hospital was chosen by the doctor and insurance company |
| Competitors: |
No comparison, as I have not had the same surgery elsewhere. |
| Comments: |
The visitor accommodations were great. |
| Posted by: |
Paulette R. (Posted on April 30, 2002) |
| Overall Value: |
Poor |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Very Poor |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
N/A |
Visiting: |
Excellent |
Staff Responsive: |
Very Poor |
| Parking: |
Average |
| How Selected:
| through my insurance |
| Competitors: |
First off I have to say my experience and families experience with them when I had my surgery was a horrible experience care wise for ME, the patient as to my needs and listening to what I was saying....as far as the staff goes in post-op and on the floor. Pre-op they were great, kind and caring.
BUT, I did have to go back into the hospital a few months later and was put on a different section of the same floor and was given the best care possible I could imagine. So I believe it has to do with the floor-section and the staff. So I suggest that if anyone has any kind of negative experiences ask kindly to speak to a supervisor not the floor nurse and request a change to a different floor/section asap. It's your right, don't suffer as I feel I did the first time around. It never shoudl be that way. |
| Comments: |
Mainly said all above. Read it all to understand. Thanks! |
| Posted by: |
Mary R. (Posted on April 30, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| Posted by: |
Holly A. (Posted on April 24, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| It came down to insurance coverage, vs. personal preferance. |
| Comments: |
Good Sam was wonderfully helpful. I was lucky to have fabulous nurses and aid's to take care of me. I was pleasantly surprised. I don't know how restful any stay will be, as they are urging you to walk as often as possible. I was up roughly every two hours the first night to do "laps" around the nurses station. It was a wonderful experience and I was a little disappointed to leave my nurse, Margaret. She was the best... So encouraging! |
| Posted by: |
Deactivated Member (Posted on April 16, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| Insurance would only cover me if at Good Sam. |
| Comments: |
Most of the staff was helpful and kind. From the admissions office, pre-op to post op floor. I just had the roommates from hell. My sister who also had the surgery on the same day and was on the same floor had a WONDERFUL experience, she also was fortunate enough to have a private room and that I believe can make a huge difference. I just has a couple of medical aids the first night who had no idea what they were doing, other than that it was a good experience. |
| Posted by: |
Deactivated Member (Posted on April 16, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| Insurance would only cover me if at Good Sam. |
| Comments: |
Most of the staff was helpful and kind. From the admissions office, pre-op to post op floor. I just had the roommates from hell. My sister who also had the surgery on the same day and was on the same floor had a WONDERFUL experience, she also was fortunate enough to have a private room and that I believe can make a huge difference. I just has a couple of medical aids the first night who had no idea what they were doing, other than that it was a good experience. |
| Posted by: |
Jennifer S. (Posted on April 1, 2002) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| How Selected:
| This hospital was automatically selected by my surgeon. |
| Competitors: |
Average to above average. |
| Comments: |
The majority of the staff was very polite. Pre-op I was very scared and there was a nurse who asked me if I was *sure* I wanted to do this and calmed me down. Post-op the unit staff was polite, but I don't think they completely understood how hard it might be to do some normally run-of-the-mill tasks (like going to the bathroom and showering) with an incision. At first you're a little scared to move too quickly or unable to twist around. They could have offered to be a little more helpful. |
| Posted by: |
Sidney R. (Posted on March 27, 2002) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| My Surgeon is on the staff there. |
| Competitors: |
Very good |
| Comments: |
The hospital made my stay pleasant and convenient, especially since it is 110 miles from home. They provide a hotel type wing for spouses and family at a moderate price. The staff was great, as well at other physicians and specialists that cared for me. I was never allowed to be in pain or distress, and care was taken to explain procedures in detail. Patient education was beneficial as well. I would definitely use their services again.. |
| Posted by: |
Sista G. (Posted on March 26, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| My insurance selected this hospital but I was happy because I did not want to go to St. Lukes, which is the hospitl my surgeon usually uses! |
| Competitors: |
This is the only hospital I've stayed at in my LIFE! |
| Comments: |
The staff was great, accomodations were great. I loved my bed it made getting in and out the best! |
| Posted by: |
Dale S. (Posted on March 14, 2002) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| It was the hospital that my surgeon uses. I had heard from others that its a great hospital. From my two stays that I have been their I had fantastic care and the staff was top notch!! |
| Comments: |
I felt that Good Sam, was one of the best hospitals that I have ever had the chance to stay in....
|
| Posted by: |
Helen B. (Posted on March 9, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
N/A |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Very Poor |
| How Selected:
| my insurance and doctor |
| Competitors: |
I was discharged in less than 48hrs and the staff would help me whenever I needed. My poor daughter had her wls at St. Lukes and was there 6days and the experience was god aweful. |
| Comments: |
The rooms are noisy but the nurses station is right there. If you can't find your call light they are close enough to hear your voice. They had working equipment. they had plenty of clean sheets, gowns, towels, washcloths, IV stands with working wheels, they had IV's on pumps so you got what you were supposed to, staff answered calls within a few minutes, the staff made rounds to check on patients, the staff encouraged the walking and the breathing bottles, they had the huge abdominal binders in stock and helped me when I needed help, etc. This might seem like standard stuff but my daughter had her surgery at St.Lukes and all that would have been a luxury if she could have gotten even half of the list. |
| Posted by: |
Patty D. (Posted on March 7, 2002) |
| Overall Value: |
Average |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Good |
Privacy: |
Poor |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Good |
Staff Responsive: |
Poor |
| How Selected:
| My surgeon was affiliated with this hospital and it was covered by my insurance (Aetna). |
| Competitors: |
First time in a hospital except for childbirth. |
| Comments: |
I am so glad my mom was there to help me with my care or I would have received very little care at all! Wanted a private room but had to settle for semi-private. |
| Posted by: |
Dee R. (Posted on March 3, 2002) |
| Overall Value: |
Average |
Oversized Equipped: |
Poor |
Oversized Sensitive: |
Poor |
| Multi Security: |
Poor |
Privacy: |
Average |
Pain Medication: |
Average |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| How Selected:
| This hospital was covered in my inseurance I had no other choice but to go here. (Gallbladder removal) |
| Competitors: |
0=worst 10=best
Maricopa County Hopital....0
Phoenix Memorial Hospital...8
Good Sam Hospital...........4
St. Joe's Hospital........7
Phoenix Baptist..........5
|
| Comments: |
The one good thing about this hospital, they did give me a free voucher to take the taxi home when my ride did not show up |
| Posted by: |
Georgia S. (Posted on February 27, 2002) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Poor |
| How Selected:
| It is the hospital that Dr. Newhoff does most of his surgeries at. I am a Phoenix native and Good Sam has always been my families hospital of choice (I was born there as were my 2 children!). I feel very comfortable and confident in the care that I have received there. |
| Competitors: |
I only had one other hospital stay other than at Good Sam and the experience and care I received was somewhat less than I experienced at Good Sam. |
| Comments: |
Always my first choice in a hospital! Would rather go there than any place else in Phoenix!!! |
| Posted by: |
Teresa H. (Posted on February 27, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| It was my only option because of my insurance(Cigna) wouldn't do it at St. Luke's. |
| Competitors: |
Just as good as the others: I've been at Thunderbird Sam and Maricopa County;and I would recommend my friends to this hospital. |
| Comments: |
The only problem that I did have with this hospital was that they didn't provide the bypass patients with any after care visits to the dietician, or anything like they do at St. Luke's. |
| Posted by: |
Sharon T. (Posted on February 26, 2002) |
| Overall Value: |
Poor |
Oversized Equipped: |
Poor |
Oversized Sensitive: |
Average |
| Multi Security: |
Average |
Privacy: |
Average |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Average |
Staff Responsive: |
Poor |
| Parking: |
Good |
| How Selected:
| My insurance picked it for me |
| Competitors: |
I have only been to hospitals in Tucson and Good Sam's does not hold a candle to any of the hospitals in Tucson, especially Northwest! |
| Comments: |
Please beware if you are going too Good Sam's your family member's while waiting for you will be treated as if they don't exsist and if you ask how a family member is doing the volenteer at the desk will ignore you,and if you keep insisting she will more then likely call security on you! It took from 11:15 am til 9:00Pm to get a room. M y view of Good Sam's is not a positive one. I wish everyone else better luck! |
| Posted by: |
Libby S. (Posted on February 25, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| Was originally scheduled at St Lukes but was changed to Good Samaritan due to insurance. |
| Competitors: |
I was very impressed. The pre-op paperwork was handled smoothly. I was called two days before to be sure I had directions or any questions. The staff was wonderful. The pre-op nurse explained things very well. The anesthesiologist was warm and personable. Post op the staff was great. I was such a mess-blind without my contacts, barely able to speak because of the sore throat and G tube, I was always tangled up in something and they responded with kindness each time I called. |
| Comments: |
I would like to thank the very kind staff at Good Sam. The Nurses were wonderful,the aides and techs cheerful and helpful,even the guy who brought in my clear liguid diet tray called me by name and asked how I was doing. I give Good Sam high marks in my book! |
| Posted by: |
Shirley R. (Posted on February 22, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Poor |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| my ins |
| Competitors: |
dr j and the nurses were so sweet |
| Posted by: |
Sheryl T. (Posted on February 14, 2002) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Good |
| How Selected:
| its the hospital my surgeon uses |
| Posted by: |
Irene H. (Posted on February 8, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Because of an insurance glitch, I was sent to Good Sam |
| Competitors: |
Good Sam has an excellent trauma center. As a nurse, I have worked for the Samaritan system years back and had always felt that I was part of an elite team of medical professionals. |
| Posted by: |
Lisa U. (Posted on February 3, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| It's the hospital my doc worked out of. |
| Competitors: |
Speaking for myself only, I was attended to beautifully. However, I also took care of my own needs when I could. I walked, walked, walked. I called a nurse when I needed one and did things myself when I could. I was always respectful of them, and they were always respectful of me. |
| Comments: |
If I had to have surgery in Phoenix again, I wouldn't hesitate to have it at Good Sam's. |
| Posted by: |
Laurie U. (Posted on January 26, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| My insurance selected it for me. I really had no choice. |
| Competitors: |
It was by far the most fantastic hospital stay I ever had!! I live in Tucson and have stayed at TMC which is just ok. Good Sameritan is first rate in my book. |
| Comments: |
Super!!!! |
|
