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Bon Secours St. Mary's Hospital

Feedback posted by the public

Address5801 Bremo Road
Richmond, VA  23226
Phone(804) 285-2011
WebsiteVisit Website
Click here for map to hospital

Bariatric Surgeons believe to have
operated at this hospital:

    Eliseo A. Bautista M.D., FACS
    Matthew Brengmanm M.D., F.A.C.S.
    Neil E. Hutcher M.D.
    Amy Elizabeth Martin, M.D.
    Gregory L. Schroder M.D., F.A.C.S.
Affiliations
SRC

Have you been a patient at this hospital?
If so, please share your experiences with our community! Click here to log into your profile. Once there, click on the hospital review link.

Hospital Credentialing Resource:
Click here for The Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the independent nonprofit organization, which accredits and rates United States hospitals. A Quality Check service at the bottom of that page lets you conduct searches.

About this Hospital


St. Mary's Hospital
5801 Bremo Road
Richmond, VA 23226
804-285-2011
For the past 30 years, St. Mary's Hospital has utilized the latest in medical technology to cater to Central Virginia's patient population. It ranks in the top 10% of America's hospitals for emergency care, our Joint Replacement Center has been recognized nationally and Style Magazine voted our birthing center as the best place in Richmond to have a baby.

Located in Richmond's West End, St. Mary's is well known for its excellent nurse-to-patient ratio which keeps both our patients and our staff happy. Our 391-bed hospital, medical office buildings and physician practices offer services from a wide range of specialties.

Our focus on complete health facilitates positive outcomes.

Bon Secours St. Mary's Hospital has specially-designed equipment, patient education tools and comprehensive patient care plans to accommodate and support weight loss surgery patients. The approach taken by the medical teams that perform bariatric procedures at St. Mary's focuses on a patient's complete health. This includes psychological, nutritional and physical evaluations, counseling, support groups and long-term coordination of care. Gastric bypass should not be viewed as a "magic wand" procedure, but one that plays a vital role in helping overweight patients achieve their long-term health and wellness goals. Therefore, success of the procedure not only requires a dedicated medical team, but full participation and follow through from the patient. This decision is a life-changing event and a process that requires a life-long commitment.

Visit our website to learn about these interesting topics:

 

Number of Contributors: 138

WARNING: Does this hospital have less than 25 reviews? If so, don't let a small sample size bias you.
Subjective reviews below are relayed merely as a partial and incomplete research tool.

Survey Questions:
  1. How would you rate its overall value? (“Overall Value”)
  2. How well equipped was the hospital to handle overweight patients? (“Oversized Equipped”)
  3. How sensitive was the staff to the needs of overweight patients? (“Oversized Sensitive”)
  4. How safe did you feel that the hospital was well equipped enough to handle any medical emergency that might arise during your stay there? (“Multi Security”)
  5. How much privacy did you feel the hospital gave you? (“Privacy”)
  6. How responsive did you feel the hospital was in giving you pain medications? (“Pain Medications”)
  7. How restfully quiet did you find your experience? (“Quiet”)
  8. How accommodating was the hospital in allowing visitors to see you? (“Visiting”)
  9. How responsive do you feel the staff was in helping you with your general needs during your stay? (“Staff Responsive”)
  10. How would you rate the parking accomodations? (“Parking”)
  11. How did you select this hospital? (“How Selected”)
  12. How would you compare this hospital to others that you have been to? (“Competitors”)
  13. What other comments do you have about this hospital? (“Comments”)
Posted by: Elizabeth P. (Posted on September 26, 2008)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: My surgeon has his Bariatric surgery practice here.
Competitors: St Mary's has worked hard to improve their Bariatric program and it shows. I can't say enough about the excellent/caring care that I received.
Comments: St Mary's hospital is totally there to make their pt's feel as comfortable as possible. The hospital was VERY clean, my room was good size, ALL the nurse's/ancilllary staff/dietary/housekeeping/volunteers/receptionists/admitting were true professionals and never left me "lost" in the big hospital. My calls for pain meds were answered and responded quickly. I came home feeling that they had taken great care of me. I use to work at another hospital in Richmond for 16 years. St Mary's has them beat hands down.
Posted by: Kirk B. (Posted on September 5, 2008)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: I was lucky. The surgeon I wanted happened to solely use St. Mary's Hospital.
Competitors: I have had dealing with St. Mary's before, as well as some other local hospitals. St. Mary's is the best hands down.
Comments: I feel I recieved what was advertised. As a Center of Excellence hospital, I felt I recieved the best possible care. The staff of nurses there are well educated and easily connected with the patient. They all are very experienced and have been at St. Mary's for some time. You could tell that they all throughly enjoyed their work. This was my besy possible choice and I am glad I was under their care.
Posted by: Tiffany P. (Posted on August 13, 2008)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: this where my surgeons office is located at
Comments: i had a great stay at st. marys. the staff was wonderful. i would use st. marys again in the future.
Posted by: Janeen M. (Posted on April 9, 2008)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Good
Posted by: Alanis C. (Posted on September 2, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Good Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Good
Parking: Excellent
How Selected: Called each hospital and spoke with representative at both facilies. Did a lot of research on line.
Posted by: Ellen H. (Posted on September 2, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: I searched online for a hospital with Center of Excellence rating.
Competitors: I have had other experience with St. Mary's and was equally pleased with results. I feel this is the best hospital in the Richmond, VA area.
Posted by: Deactivated Member (Posted on August 3, 2007)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Excellent Privacy: Good Pain Medication: Excellent
Quiet: Average Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: It is one of the hospitals that my surgeons offfice utilizes.
Competitors: St Marys Hospital is top of the line.
Comments: I would recommend this hospital to everyone
Posted by: Melanie J. (Posted on July 28, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Good
Parking: Good
How Selected: This is the hospital that Dr. Schroder's office is located in. Besides that, St. Mary's is a wonderful hospital.
Competitors: This hospital is and would be my first choice.
Comments: My nurses were excellent. Even those that appeared to be introverts - let my extrovert personality kinda draw a smile and little bit of conversation. I did have a favoriate nurse - Melissa G ... she was very easy to talk to and comforting even though she was constantly being called to go back and forth between me and other patients. She handled it well.
Posted by: Tina R. (Posted on July 27, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: N/A Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: Worked there in the past
Competitors: none
Posted by: Dawn C. (Posted on July 25, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: It is a Center of Excellence and my insurer required the procedure to be performed at such a hospital.
Competitors: Far better than any others.
Comments: I could not have asked for a better experience. They were totally focused on my needs as a WLS patient and I was so very thankful to have a private room.
Posted by: Christy C. (Posted on July 8, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Good
Quiet: Good Visiting: Excellent Staff Responsive: Good
Parking: Excellent
How Selected: The surgeon who was doing my surgery works for St. Marys.
Competitors: I found the stay much better than other hospitals I have been in or visited.
Comments: I really found my experience very pleasant. I would recommend this hospital to my friends and family!
Posted by: Robin D. (Posted on July 6, 2007)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Average
Multi Security: Excellent Privacy: Excellent Pain Medication: Good
Quiet: Poor Visiting: Excellent Staff Responsive: Good
Parking: Excellent
How Selected: Dr hutcher practices there and is a great surgeon
Competitors: NA
Comments: 5 am I was suppose to be there in admitting, but they didn’t open till 5:30am even tho the sign said 6am. Not very stress reliving when your having surgery. Nurses: AMY and KATIE were awesome nurses in Cardio Pulmonary. One of the night nurses didn’t know how to properly draw blood.(Ouch) so she had someone else do it. The last nurse I didn’t have for very long so I couldn’t say.. Very noisy I was right by the sundry facilities. I had to keep asking for the door to be shut so I could sleep and the IV machine kept beeping. Check out was pretty easy!
Posted by: Georgi F. (Posted on June 4, 2007)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
Posted by: Joanne D. (Posted on April 24, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Good Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Poor
Posted by: Tanya C. (Posted on April 2, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Good
Parking: Very Poor
How Selected: This is the hospital my selected surgeon uses.
Competitors: N/A
Comments: This is a great hospital. I have no complaints with the hospital. The person answering the call bell leaves something to be desired as there were several times my nurse "claims" she didnt get my messages. I rang once and 2 hrs later, my "night" shift nurse came in. Shifts had changed before the nurse finally came in to check on me. My IV had infiltrated and I rang at 7:10pm to tell them. At 9:15pm, the night nurse came in to do rounds. I was in pain and my arm was swollen! I had finally cut off the IV myself. We also waited an hour to be discharged once the doctor left my room and another hour for a wheelchair to come up. My husband finally had to go up to desk SEVERAL times and get a little stern with them. We had a 3 hr drive home! Other than these things, my stay went very well. My first 2 nurses were awesome and I couldnt have asked for better!
Posted by: Gina P. (Posted on February 18, 2007)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Excellent Privacy: Excellent Pain Medication: Good
Quiet: Excellent Visiting: Excellent Staff Responsive: Good
Parking: Average
How Selected: Previous experience with other surgeries was all good over the years.
Comments: I recommend St. Mary's hospital in Richmond, VA
Posted by: Sherri S. (Posted on February 16, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Average Pain Medication: Good
Quiet: Good Visiting: Average Staff Responsive: Excellent
Parking: Excellent
How Selected: My Dr is affliated with this hospital.
Competitors: It is not as new and modern as some and doesn't offer private rooms but the friendly caring staff more than make up for that..
Comments: A good hospital with great staff everyone is so nice and caring..
Posted by: Stephanie B. (Posted on February 12, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: The wieght loss program was Already there.
Competitors: you can't
Comments: Everthing & everyone was great
Posted by: Sonia D. (Posted on January 20, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Average
How Selected: I selected this hospital because it was the one that was available through my insurance...I work for the hospital system that this facility belongs to.
Competitors: I loved this facility best.
Comments: The nurses were great, the facility was set up to handle these types of surgeries and patients;
Posted by: Tracy S. (Posted on January 14, 2007)
Overall Value: Poor Oversized Equipped: Good Oversized Sensitive: Very Poor
Multi Security: Average Privacy: Very Poor Pain Medication: Very Poor
Quiet: Poor Visiting: Excellent Staff Responsive: Very Poor
Parking: Average
How Selected: My surgeon practices there.
Competitors: It is older and outdated. The nursing staff would not bring my pain medicine as they were supposed to and more often than not they ended up skipping a dose so I had to lay there in pain for 2 more hours. One nurse actually told me to my face that she didnt have time to come in my room every 2 hours even tough that is what my surgeon prescribe.
Comments: Old hospital. Good Cafeteria Good doctors but the 5th floor nurses on the surgery wing were not good at all. I will not go back there unless it is a serious emergency.
Posted by: Melissa T. (Posted on December 15, 2006)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Good Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: My doctor works there, and also I was born there, my mother had her surgery there, so I know its an excellent hospital prior.
Competitors: It is one of the best in Richmond. I would rather go there then anywhere else.
Comments: They have a floor dedicated to the bariatric patients, so they know exactly how to handle us. The nurses are caring and know what to tell you in regards to how to deal with the weightloss afterwards also....
Posted by: Nancy H. (Posted on December 5, 2006)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: N/A
Parking: Good
How Selected: my physician is located at this hospital
Competitors: Modern and very up to date with medical issues
Comments: It is worth my 2 hour commute for testing, visits and surgery
Posted by: Stephanie T. (Posted on November 30, 2006)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Average
Multi Security: Excellent Privacy: Good Pain Medication: Good
Quiet: Good Visiting: Excellent Staff Responsive: Average
Parking: Good
How Selected: This is the Hospitall that my surgeon is out of. I like St. Mary's, just need more private rooms, and more attentive staff.
Competitors: This is better than the hospital where I live, ie: Mary Washington Hospital, Fredericksburg, VA. This is now named: Mary watch them die.
Comments: Overall Great.
Posted by: Will D. (Posted on November 28, 2006)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Good
Multi Security: Excellent Privacy: Excellent Pain Medication: Good
Quiet: Good Visiting: Excellent Staff Responsive: Good
Parking: Average
How Selected: This is the Hospital where Dr. Hutcher operates at.
Competitors: Well it's alot better then Mary watchem die
Posted by: Joe G. (Posted on November 8, 2006)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Average
Quiet: Good Visiting: Excellent Staff Responsive: Good
Parking: Good
How Selected: It is where the surgeon preferred to perform the procedure.
Competitors: Best I have been in.
Comments: Overall excellent, staff attitude of most nurses and doctors was excellent. The facility is not new but very clean and well maintained. Response to my needs and questions was 95% excellent.
Posted by: Brandi H. (Posted on November 5, 2006)
Posted by: Ms TJ P. (Posted on October 27, 2006)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Good Privacy: Good Pain Medication: Average
Quiet: Average Visiting: Good Staff Responsive: Excellent
Parking: Average
Comments: It's a pretty good hospital
Posted by: Chyanne 3-11 (Posted on October 20, 2006)
Overall Value: Good Oversized Equipped: Average Oversized Sensitive: Good
Multi Security: Excellent Privacy: Average Pain Medication: Excellent
Quiet: Average Visiting: Good Staff Responsive: Excellent
Parking: Good
How Selected: My decision in choosing a hospital was actually in my surgeon's hands. I would go wherever he did his surgeries. I felt that I was in the best possible care with Dr. Neil Hutcher and therefore St. Mary's was the hospital in which he practices.
Competitors: It was very good although the gastric bypass unit was in an older part of the hospital and did not offer private rooms. Other than that I was very pleased.
Comments: The staff was wonderful to me during my 5 day stay. I would go there again if I needed attention.
Posted by: Keith W. (Posted on October 19, 2006)
Posted by: Ed W. (Posted on September 19, 2006)
Overall Value: Average Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Good Privacy: Average Pain Medication: Good
Quiet: Good Visiting: Excellent Staff Responsive: Good
Parking: Average
How Selected: It was picked for me.
Competitors: Good
Comments: Hospital was overbooked the day of my surgery. I didn't get a room until 12 hours in the recovery room. They didnt start my post op procedures 2 hours after surgery like the doctor ordered because I couldnt get a room. It was quite hectic.
Posted by: Valerie M. (Posted on August 16, 2006)
Overall Value: Average Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Average Privacy: Good Pain Medication: Average
Quiet: Very Poor Visiting: Good Staff Responsive: Poor
Parking: Average
How Selected: Surgeon was very familiar with this hosptial and uses them extensively.
Competitors: It is not my first choice when going in for other things.
Comments: Due to some unknown circumstance, my surgery, which was scheduled to start at 11:00 a.m., did not actually start until 5:00 p.m. Neither I nor my family was informed of the reason for the delay and I nervously imaginged the worst (the previous patient dying). The anestesiologist was tired of waiting and STAPLED the central line into my neck - it was so painful to remove and left a scar! What a JERK! Hosptial didn't realize I was having an adverse reaction to morphine (nausia, nonstop crying, etc.) just thought I was crazy. I finally had enough sense to stop pressing the button and told the nurse that I was in pain, but couldn't take the morphine - I was willing to take tylenol only if that is what they could offer. I felt much better when prescribed a different med, nearly 12 hours later. A nurse came in to clean my room at 1:00 a.m. The leg compression socks were too tight, cutting into my skin due to some swelling (actually broke the skin open) and the nurse was unable to find a sock that would fit. Truly not the best hospital experience. I am blessed that it was only two days long.
Posted by: Jean B. (Posted on August 2, 2006)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Good Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: My surgeon's group, Richmond Surgical Group practices here and this group was the only group that would help me with my problem.
Competitors: I was in Sentara Bayside Hospital in Va Beach for a week before transferring to St Mary's. The difference was night and day. St Mary's staff was professional, caring and well trained; Bayside was not.
Comments: Everyone from the admitting office to the cleaning people were professional and caring. The floor I was on was equipped for nothing but bariatric patients. My band eroded and got infected and had to be remvoved. This was not a common problem and not many surgeons had experience with this problem. I was well cared for at St Mary's and would recommend it highly to anyone.
Posted by: Aimee T. (Posted on June 29, 2006)
Overall Value: N/A Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Good
Quiet: Good Visiting: Good Staff Responsive: Excellent
Parking: Excellent
How Selected: My surgeon is affiliated with the hospital.
Comments: Overall my experience was good.
Posted by: Jackie G. (Posted on May 21, 2006)
Overall Value: Average Oversized Equipped: Good Oversized Sensitive: Average
Multi Security: Average Privacy: Good Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Average
Parking: Average
Comments: they had to put me on a differant floor then most because they had no room for me
Posted by: Jodie J. (Posted on April 28, 2006)
Overall Value: Average Oversized Equipped: Average Oversized Sensitive: Good
Multi Security: Average Privacy: Average Pain Medication: Good
Quiet: Average Visiting: Good Staff Responsive: Good
Parking: Average
How Selected: I didn't, this is the only hospital choice given to me
Competitors: about the same
Posted by: J. T. (Posted on March 27, 2006)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Average Pain Medication: Excellent
Quiet: N/A Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: This is where my surgeon goes. I also know its reputation and felt comfortable and safe there.
Posted by: Michael P. (Posted on March 11, 2006)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Good Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: Insurance.
Comments: Surgeon and nursing staff very helpful and professional. Some distraction from construction work, but that cannot be blamed on the health care professionals.
Posted by: Elizabeth B. (Posted on September 15, 2005)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Good
Quiet: Poor Visiting: Excellent Staff Responsive: Good
Parking: Excellent
How Selected: My doctor operates at two hospitals, but I was impressed with the cleanliness, friendly employees and the special bariatric equipment.
Competitors: I thought it was better than a university-based hospital near where I live, but not as good as our local not-for-profit.
Comments: I would recommend St. Mary's. I had good nurses overall (just one that was grumpy). They were responsive to my needs, and even though I was in intensive care I was allowed to have visitors anytime. I had a private room and they were great about letting me get out and walk around. The food isn't great, so family wasn't happy about that, but otherwise, it is a good place to have surgery.
Posted by: Brenda T. (Posted on September 10, 2005)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Average Privacy: Good Pain Medication: Poor
Quiet: Average Visiting: Good Staff Responsive: Very Poor
Parking: Average
How Selected: This is the hopsital that my surgeon's office is at. He prefered to have wls here.
Competitors: Compared to others, normally you would be bugged 50 million times a night. Not this one. I hardly had no one come in. I had to call constatly if i needed something and sometimes get up and go to the station to get some help.
Comments: I personally would not want to go back unless I had too.
Posted by: Sandra C. (Posted on August 19, 2005)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Good Privacy: Average Pain Medication: Poor
Quiet: Excellent Visiting: Excellent Staff Responsive: Average
Parking: Average
How Selected: My surgeon operates at this hospital.
Competitors: I had a good stay at St Mary's overall.
Comments: I had a problem with post op pain control. My PCA was disconnected and dripping on the floor for hours. When it was discovered, the nurse said it must have just happened. There was a puddle on the floor and I had been in increasing pain for almost 7 hours.
Posted by: Jo Anne S. (Posted on August 7, 2005)
Overall Value: Very Poor Oversized Equipped: Excellent Oversized Sensitive: Very Poor
Multi Security: Very Poor Privacy: Very Poor Pain Medication: Excellent
Quiet: Very Poor Visiting: Poor Staff Responsive: Very Poor
Parking: Very Poor
How Selected: WHEN MY SURGEON AT MCV LEFT FOR DUKE UNIVERSITY IN NORTH CAROLINA, THIS WAS THE NEXT CLOSEST HOSPITAL.
Competitors: THE WORST. I CONTACTED THE PATIENT ADVOVACY DEPT. TO COMPLAIN REGARDING THE NURSES AND THE LACK OF CARE I RECEIVED. THE ADMINSTRATION , I'VE BEEN TOLD ARE DEALING WITH THESE INDIVIDUALS.
Comments: NURSES LEAVE YOU FOR OVER 5 HOURS AND WHEN YOU RING FOR THEM NO ONE KNOWS WHERE THEY ARE, THEY GO THROUGH YOUR SUITCASE AND PERSONAL ITEMS, I HAD TO FIND OUT WHERE THE HOSPITAL GOWNS,TOWELS AND WASH CLOTHS WERE SO I COULD STAY CLEAN THE 4 DAYS I WAS THERE. I NEVER RECEIVED A WASH BASIN , WATER PITCHER, OR CUP(STANDARD HOSPITAL ISSUE). I WAS NOT IN STABLE CONDITION AND WAS MOVED FROM A PRIVATE ROOM TO A SEMI-PRIVATE ROOM, WITH A LADY WHO KEPT THE TV ON 24/7 FOR THE LAST 2 DAYS. THE NURSES WERE MEAN AS SNAKES AND IF I EVER HAVE TO GO BACK I AM TAKING A BASE BALL BAT(LOL). I WAS MOVED BECAUSE I THREW A NURSE OUT OF MY ROOK FOR BEING 5 HOURS LATE AND EXTREMELY RUDE TO ME. YOU RARELY SAW A NURSE AND WHEN YOU DID IT WAS FOR 5 MIN UNLESS THEY WERE GOING THROUGH YOUR PERSONAL ITEMS. NEVER GO THERE IF YOU LIVE IN VA. DR. BAUTISTA IS EXCELLENT, BUT THE NURSES WOULD NOT EVEN LET MY HUSBAND COME INTO THE RECOVERY ROOM WITH ME, EVEN THOU OTHER HUSBANDS WERE ALLOWED TO GO BACK. ONE NURSE TOLD MY HUSBAND, SHE WAS 61 YRS OLD, AND HAD BEEN A RN FOR 60 YRS. NOT POSSIBLE.
Posted by: Jo Anne S. (Posted on August 7, 2005)
Overall Value: Very Poor Oversized Equipped: Excellent Oversized Sensitive: Very Poor
Multi Security: Very Poor Privacy: Very Poor Pain Medication: Excellent
Quiet: Very Poor Visiting: Poor Staff Responsive: Very Poor
Parking: Very Poor
How Selected: WHEN MY SURGEON AT MCV LEFT FOR DUKE UNIVERSITY IN NORTH CAROLINA, THIS WAS THE NEXT CLOSEST HOSPITAL.
Competitors: THE WORST. I CONTACTED THE PATIENT ADVOVACY DEPT. TO COMPLAIN REGARDING THE NURSES AND THE LACK OF CARE I RECEIVED. THE ADMINSTRATION , I'VE BEEN TOLD ARE DEALING WITH THESE INDIVIDUALS.
Comments: NURSES LEAVE YOU FOR OVER 5 HOURS AND WHEN YOU RING FOR THEM NO ONE KNOWS WHERE THEY ARE, THEY GO THROUGH YOUR SUITCASE AND PERSONAL ITEMS, I HAD TO FIND OUT WHERE THE HOSPITAL GOWNS,TOWELS AND WASH CLOTHS WERE SO I COULD STAY CLEAN THE 4 DAYS I WAS THERE. I NEVER RECEIVED A WASH BASIN , WATER PITCHER, OR CUP(STANDARD HOSPITAL ISSUE). I WAS NOT IN STABLE CONDITION AND WAS MOVED FROM A PRIVATE ROOM TO A SEMI-PRIVATE ROOM, WITH A LADY WHO KEPT THE TV ON 24/7 FOR THE LAST 2 DAYS. THE NURSES WERE MEAN AS SNAKES AND IF I EVER HAVE TO GO BACK I AM TAKING A BASE BALL BAT(LOL). I WAS MOVED BECAUSE I THREW A NURSE OUT OF MY ROOK FOR BEING 5 HOURS LATE AND EXTREMELY RUDE TO ME. YOU RARELY SAW A NURSE AND WHEN YOU DID IT WAS FOR 5 MIN UNLESS THEY WERE GOING THROUGH YOUR PERSONAL ITEMS. NEVER GO THERE IF YOU LIVE IN VA. DR. BAUTISTA IS EXCELLENT, BUT THE NURSES WOULD NOT EVEN LET MY HUSBAND COME INTO THE RECOVERY ROOM WITH ME, EVEN THOU OTHER HUSBANDS WERE ALLOWED TO GO BACK. ONE NURSE TOLD MY HUSBAND, SHE WAS 61 YRS OLD, AND HAD BEEN A RN FOR 60 YRS. NOT POSSIBLE.
Posted by: Becky H. (Posted on July 15, 2005)
Overall Value: Poor Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Good
Quiet: Good Visiting: Very Poor Staff Responsive: Good
Parking: Good
How Selected: Recommened by a friend.
Competitors: Not near as nice as Henrico Doctors