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Ellis Hospital
Feedback posted by the public
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Have you been a patient at this hospital?
If so, please share your experiences with our community!
Click here to log into your profile. Once there,
click on the hospital review link.
Hospital Credentialing Resource:
Click here for
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO),
the independent nonprofit organization, which accredits and rates United
States hospitals. A Quality Check service at the bottom of that
page lets you conduct searches.
View other hospitals in New York where bariatric surgery is performed.
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Number of Contributors: 24
WARNING: Does this hospital have less than 25 reviews?
If so, don't let a small sample size bias you.
Subjective reviews below are relayed merely as a partial and incomplete
research tool.
Survey Questions:
- How would you rate its overall value? (“Overall Value”)
- How well equipped was the hospital to handle overweight patients? (“Oversized Equipped”)
- How sensitive was the staff to the needs of overweight patients? (“Oversized Sensitive”)
- How safe did you feel that the hospital was well equipped enough to handle any medical
emergency that might arise during your stay there? (“Multi Security”)
- How much privacy did you feel the hospital gave you? (“Privacy”)
- How responsive did you feel the hospital was in giving you pain medications? (“Pain Medications”)
- How restfully quiet did you find your experience? (“Quiet”)
- How accommodating was the hospital in allowing visitors to see you? (“Visiting”)
- How responsive do you feel the staff was in helping you with your general needs during
your stay? (“Staff Responsive”)
- How would you rate the parking accomodations? (“Parking”)
- How did you select this hospital? (“How Selected”)
- How would you compare this hospital to others that you have been to? (“Competitors”)
- What other comments do you have about this hospital? (“Comments”)
| Posted by: |
Suzanne F. (Posted on October 13, 2008) |
| Overall Value: |
Average |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Average |
Privacy: |
Poor |
Pain Medication: |
Average |
| Quiet: |
Very Poor |
Visiting: |
Average |
Staff Responsive: |
Good |
| Parking: |
Poor |
| How Selected:
| Was not able to select hospital, this is the one my surgeon and his team are affiliated with for this area. |
| Competitors: |
Most local hospitals have been shut down or absorbed by this one, however I was a patient upstate in Glens Falls Hospital on two different occasions. Comparing Glens Falls (at that time) with Ellis now, I can honestly say Glens Falls was not only much more advanced when it came to beds, nursing equipment and patient routines, but if comparing point to point, GF would come out as "excellent" on most of the ratings. Was not even a bariatric patient during either of my stays in Glens Falls, yet they always made sure I had the top of the line bed and mattress in safety, size and comfort. |
| Comments: |
Had a lot of high hopes based upon previous reviews of this hospital, and so am not sure what happened between those posts and my stay ... well, other than Ellis having to "absorb" the other main hospital in town.
Let me say something about the nursing and other staff first though. For the largest portion of the employees, it was obvious just how much they care about their patients, even if they can't always do all they wish for each person. In my original three days there, I'd have to say there was only one nurse out of all those I came in touch with who obviously seemed to have a problem with obese people, or for that matter, seemingly people in general.
<br>
When I was going for all my pre-surgery tests and evaluations, the people in admitting were always personable, kind and professional. The one difficulty they had was out of their hands really, and that was getting the transportation people to deliver bariatric wheelchairs down to admitting. With the volume of patients Ellis Bariatric alone is funneling into the hospital for all of the expensive preliminary tests, having this equipment available at the first contact location they have with the patients would seem to be common sense. If you don't have enough people working in transport to handle this, then at least make the chairs available to the patients upon arriving.
Every person I came in contact with during testing, whether it was ultrasound, radiology, or even the dietitian (she was fantastic!) left very happy memories in my mind. None of them ever treated me differently, and they all were obviously concerned with my comfort, safety and happiness.
Sadly, in one of the many important patient contact areas of the hospital, Ellis really needs to do some major shaking up. The last thing someone coming out of anesthesia needs is someone being rude or misunderstanding to them. Maybe this had something to do with the amount of time recovered patients were having to spend there after surgery? Seems odd the hospital knew I was coming in for surgery on my scheduled date and time, knew I would be kept for at least a few days, and yet it still took them over six hours to get a bed in a room ready for me? Regardless of that issue, the people in recovery need to be more in tune with their patients.
When you have two patients sharing a room, there should be equality right down the center in relation to the volume and visiting time of guests, TV sound and lights, and the room temperature. Along with suffering with what obviously was an internal infection after surgery, and it's resulting pain, I had to try and cope with a room registering well over 84 degrees on the room thermostat. This was due to the older patient in the room with me being cold all the time, but instead of giving her enough covers, or coming to a happy medium for both of us (like stating the normal hospital temp regulation?), they turned the thermostat up. This also led to problems when she had company and nurses cover the vents by her bed (to keep the fan from blowing) when the heat came on. I kept smelling something odd, and finally the nurses realized the smell was due to the building up of heat in the newspapers!
As for the aides to the nursing staff, on the surgery floor where I was anyway, they almost all need some type of compassion training for the basic patient, and most assuredly some specific training in working with people of size. Most of them wear their obvious disgust and disdain for larger sized people on their faces and in their actions. This was even witnessed by my roommate (who was of normal weight) and my fiance, so it was not a matter of my being too sensitive. In fact, it was due to the rough treatment by one of these aides the day after my surgery which led to the removal of the protective strip covering one of the main incision sites on my abdomen. This very site became infected and is still being treated by in home nursing.
As for the parking, my family never knew where they might find a space each time they came due to repairs being done, areas closed off, and at night, no one cared enough to come pick up the safety cones it appeared someone was relocating to various locations, unrelated to the work being done. |
| Posted by: |
Nanette J. (Posted on July 27, 2008) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Poor |
Pain Medication: |
Good |
| Quiet: |
Poor |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| It has the excelency rating, and most hospitals do not have that. |
| Competitors: |
This hospital has more friendly nurses on the surgical floor, but the equipment wasnt so up to date. Like the beds |
| Comments: |
The hospital was good, but the recovery room nurses were not so kind. the surgical floor nurses, cna's pats' were wonderful. They were helpful, kind, and always responded with a smile. |
| Posted by: |
Rebecca K. (Posted on May 20, 2008) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Average |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| Dr. Clarke is associated with this hospital. It is the closest to my home that performs this surgery. |
| Competitors: |
I would not go to any other hospital. |
| Comments: |
They are part of the reason I have decided to return to school and study to become a Medical Assistant... so what does that tell you! :) |
| Posted by: |
Jim M. (Posted on April 24, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| I picked out a surgeon and his program and this was the location. Health grades rated the program very well. |
| Comments: |
I was very pleased with my care. It was very evident that they wanted me to have a very positive experience. |
| Posted by: |
Brenda Lee L. (Posted on April 22, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| My doctor does her surgeries at this hospital only. |
| Competitors: |
Excellant |
| Comments: |
The staff was very attentive. They are a very caring staff. |
| Posted by: |
Kaylee E. (Posted on April 19, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| it was the one that my doctor went to |
| Comments: |
very good at what they do and helping you to have a great stay and very helpful |
| Posted by: |
Heather N. (Posted on April 10, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| this is the hospital my surgeon is attatched to |
| Posted by: |
Hope G. (Posted on January 24, 2008) |
| Overall Value: |
N/A |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
N/A |
Pain Medication: |
N/A |
| Posted by: |
Kent W. (Posted on December 16, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| It was where Dr. Clarke operates and I had heard nothing but great things about it. |
| Competitors: |
My local hospitals are ok, maybe slightly abover average, like 6.5 out of 10. Ellis was at least a 9 out of 10. |
| Comments: |
The staff was almost all ridiculously nice and helpful. I was actually shocked by how nice they were. I had my own private room. I had plenty of visitors and nothing was ever said. They were very responsive to my needs. I would recommend Ellis to anybody who is in this area and needs to choose between Ellis and Albany Med. |
| Posted by: |
Jeanine F. (Posted on November 20, 2007) |
| Overall Value: |
Average |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Average |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Good |
Staff Responsive: |
Poor |
| Parking: |
Average |
| How Selected:
| Closer to my home and this is where my surgeon practices |
| Competitors: |
I'm wondering if they aren't all the same. Short staffed, overworked professionals leads to diminished patient care |
| Comments: |
Way too long a response from the nurses call bell. Left the room often without critical things within reach. Did not make a good impression. |
| Posted by: |
Marlene J. (Posted on August 12, 2007) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Average |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Poor |
| Parking: |
Good |
| How Selected:
| By the bariatric program & team offered. |
| Competitors: |
about the same. |
| Comments: |
nursing staff was very pleasant and willing to help, just extremely short staffed. I was the healthiest person in my unit so I did felt somewhat ignored. |
| Posted by: |
Jamie D. (Posted on July 14, 2007) |
| Overall Value: |
Good |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| I selected the hospital from having my surgeon whom operated there. I have also worked there as an agency RN. |
| Competitors: |
I would say that this hospital is right on par with the other hospitals equipment wise. I did feel that the nurses where friendlier there as well. |
| Comments: |
I was very satisifed with the care that i recieved. The majority of the nurses that cared for me where excellent. The night shift was great and allowed my husband to stay with me in my room. |
| Posted by: |
Raelene C. (Posted on June 26, 2007) |
| Overall Value: |
Average |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Average |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Poor |
| Parking: |
Excellent |
| How Selected:
| my surgeon is affiliated with it. |
| Competitors: |
GOOD |
| Comments: |
Well, sleep was a problem because like every 15-30mins I was awoken with either the machines going off and beeping(due to low batteries) , or a nurse coming in to see either my roomate or my self for vitals.
As far as teaching me how to get up and out of bed no one did. I had to figure out how to get out of my bed by myself and was rather miffed and scared because I thought I might have hurt something in my stomach a few times. I was also given lortab in the hospital which in my pre-op paper work I clearly stated I have a problem w/ lortab and headaches.. Needless to say I ended up getting very, very, Ill from a major migraine(the worst in my life) and I was not happy...Most all of the nurses were nice and I just wish they had taught me how to get up properly... I felt like a contortionist! |
| Posted by: |
Diana M. (Posted on March 7, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Excellent |
| How Selected:
| local hospital, surgeon |
| Competitors: |
great |
| Comments: |
Ellis hospital is a wonderful hospital. Some of the staff are rude, but all are knowledgable |
| Posted by: |
Justin J. (Posted on November 10, 2006) |
| Parking: |
Average |
| Posted by: |
Renee W. (Posted on November 10, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| It was the hospital that my Dr uses for surguries. |
| Competitors: |
It tops my local hospital by 100% |
| Comments: |
The nursing staff was without a doubt the best I've ever had. They were very caring, I had my own room for the 3 days I was there and they helped me whenever I needed it in record time. |
| Posted by: |
Gina G. (Posted on November 7, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| The surgeon I selected operated out of this hospital. Before this surgery, I would NEVER had thought that I would have had life/death operation at this hospital. We have 2 acclaimed hospitals within 15 minutes of my home, and although Ellis also has KUDOS in many areas, I just have NEVER thought of them as a serious hospital. My mind has been changed! Throughout all of the pretesting, etc, they were fantastic. Timely, sensitive, etc... |
| Competitors: |
As I said - if you asked me even 1 year ago, I would have said Ellis Hospital was 3rd on my list of hospitals that I would have chosen (we have @ 5 within 15 min. of my home!)... After this experience, and in dealing with them over the past 4 months of testings, etc, I would definately recommend them without hesitation. |
| Comments: |
The staff was very friendly and accomodating. Free parking, without having to worry about validation, etc... is a huge bonus!
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| Posted by: |
Nicole V. (Posted on February 22, 2006) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Average |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| Through my doctor. |
| Competitors: |
I thought they did well in handling my condition as they have a large number of patients that have this surgery. |
| Comments: |
The hospital is working on making accomedations for weight. Recently they added testing equipment to handle patients that were over 300 lbs.
The regular staff really seemed to know about my surgery and what to expect and were supportive. The hospital does hire some temp. staff from an agency that did not respond quickly nor knew proceedures and expectations of my doctor.
I had a private room the whole time, which was great. There was some hall noise, but that is common for any place. I was too tired most of the time to notice though.
I loved the pain pump right after surgery, it helped a LOT. After I was off of that though I had a couple of times where I requested pain meds. and had to wait 20 or 30 minutes for them to arrive. Frustrating when in pain.
The hospital is good about allowing visitors right away and seemed to understand how important family and friends are to recovery. I was told though that to have a visitor be given information about room location, or even that you were a patient there that you would have to inform them of who the visitor was. This was not that case as a friend called for me and the operator told her I was there, gave her my room number and my direct phone number. Which was fine because I wanted her to visit, but what if I had not???
There were a few nurses and techs. that were great, visiting some when i was alone and awake, walking with me when I had to do my laps in the hall, helpiing with personal needs, etc.
I would go back to this hospital again. |
| Posted by: |
Linda C. (Posted on January 1, 2005) |
| Overall Value: |
Average |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| this is the bariatric center for Dr. Lirio |
| Posted by: |
Barbara G. (Posted on December 21, 2004) |
| Overall Value: |
Average |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Poor |
Pain Medication: |
Poor |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| How Selected:
| My surgeon is employed by this hospital which is the only reason I chose it. |
| Competitors: |
It was not as good, compared to two other hospitals I stayed at. |
| Comments: |
Nurses were not very promp to answer my call light and I was just unhappy about that. |
| Posted by: |
Amy T. (Posted on October 22, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Excellent |
| How Selected:
| This is the hospital where my surgeon does the procedure, so I had no choice. |
| Competitors: |
My only other experience was in Saratoga hospital...a place where I found lacking in technology, but not in the good people working there. Ellis, overall, was great too. |
| Comments: |
The hospital was okay, but again, so common in this situation...they were understaffed. I had to wait a few times to be un-hooked to go to the bathroom, and I would have felt better if some of the nurses assigned to me were the big-beefy type. That is just me, though. Glad to be home! |
| Posted by: |
Prudence D. (Posted on August 17, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| Via other people's experience. I personally had never been to the hospital until I started this journey |
| Competitors: |
Above and beyond. Very happy with my care and stay. |
| Comments: |
I would definitely recommend this hospital to anyone for any need. |
| Posted by: |
Pamela S. (Posted on March 15, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| Many family members and I had had prior hospital stays there. Ellis has good surgeons and also has a WLS Support Group that meets twice a month. |
| Competitors: |
I really think Ellis is a great choice. I can compare them to St Claire's, Albany Med, and St Peter's and I'd say that Ellis is as good as these and because it has a more concentrated layout - it may have a better response time for patient needs. I really like the ratio of coverage of nurses to patients - very high. |
| Comments: |
Has a WLS support group that meets in the main cafeteria the first Monday and third Wednesday of each month. Very good for follow up and for pre op information. |
| Posted by: |
Lisa B. (Posted on April 16, 2002) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| My doctor had recommended this hospital for my surgery. |
| Competitors: |
One of the best in the area. |
| Comments: |
The staff was very good and attentive. |
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