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Evanston Northwestern
Feedback posted by the public
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Have you been a patient at this hospital?
If so, please share your experiences with our community!
Click here to log into your profile. Once there,
click on the hospital review link.
Hospital Credentialing Resource:
Click here for
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO),
the independent nonprofit organization, which accredits and rates United
States hospitals. A Quality Check service at the bottom of that
page lets you conduct searches.
View other hospitals in Illinois where bariatric surgery is performed.
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Number of Contributors: 41
WARNING: Does this hospital have less than 25 reviews?
If so, don't let a small sample size bias you.
Subjective reviews below are relayed merely as a partial and incomplete
research tool.
Survey Questions:
- How would you rate its overall value? (“Overall Value”)
- How well equipped was the hospital to handle overweight patients? (“Oversized Equipped”)
- How sensitive was the staff to the needs of overweight patients? (“Oversized Sensitive”)
- How safe did you feel that the hospital was well equipped enough to handle any medical
emergency that might arise during your stay there? (“Multi Security”)
- How much privacy did you feel the hospital gave you? (“Privacy”)
- How responsive did you feel the hospital was in giving you pain medications? (“Pain Medications”)
- How restfully quiet did you find your experience? (“Quiet”)
- How accommodating was the hospital in allowing visitors to see you? (“Visiting”)
- How responsive do you feel the staff was in helping you with your general needs during
your stay? (“Staff Responsive”)
- How would you rate the parking accomodations? (“Parking”)
- How did you select this hospital? (“How Selected”)
- How would you compare this hospital to others that you have been to? (“Competitors”)
- What other comments do you have about this hospital? (“Comments”)
| Posted by: |
Georgia H. (Posted on October 2, 2008) |
| Overall Value: |
Average |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Average |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| My surgeon told me this was the hospital we would use. |
| Competitors: |
I think it is average based on my limited experiences with other hospitals in this area. The other hospital I've used was a similar outpatient experience. |
| Comments: |
Ok..all my pre-op testing was done here and they were soooo efficient. My wait times for each test were negligible. The only thing that sucked was that either he phlebotomy staff of the lab lost my nasal swab and I was called in to do it again which was inconvenient.
Now to the "suck". The two men who transported me from the recovery room to my private room post-op hit my bed into a wall not once but twice!!! That was and continues to be the most painful thing for me. Granted, the incision site that hurts was expected because muscle was cut, but seriously...the wall thing was uncalled for, avoidable, and has most likely contributed to extra pain for me. Not acceptable! |
| Posted by: |
Ryan L. (Posted on July 24, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| My primary is part of the Medical Group associated with the hospital and this was one of a number of hospitals that he performs the procedure. |
| Posted by: |
Meghan W. (Posted on December 3, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| My surgeon operates out of this hospital as his first choice, I deferred my decision in light of his. |
| Competitors: |
A cut above the rest. |
| Comments: |
Overall, I was pleased, my needs were met, and they sent me home healthy. What more could I ask for? |
| Posted by: |
Amy R. (Posted on October 3, 2007) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Excellent |
| How Selected:
| Dr. F. told me this is where it would be done at. |
| Competitors: |
It's a good hospital. Ryan said the cafeteria food is in need of help, though. lol. |
| Comments: |
I had some very nice nurses that helped out. Sometimes it took a while to get a response and I know that there is a huge shortage of nurses & they did the best they could, but there was a couple of times that I really needed help & had to wait for a while. And the IV in my hand hurt like hell but they wouldn't move it again. I thought my hand was melting off when they'd give me the pain meds. But overall, they were friendly & helpful & encouraging. |
| Posted by: |
Sheri S. (Posted on August 19, 2007) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
N/A |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| My surgeon told me because of my insurance, it would be the only one I would be able to have my surgery at. |
| Competitors: |
I dont know of any. |
| Comments: |
I am very pleased with my stay at ENH. During my stay, my other half collapsed in my hospital room and experienced a first time seizure. The nursing staff and interns all responded to help in any way they could. I cannot imagine what it would have been like if this had happened anywhere else. I appreciate all the care and concern I was given along with my other half's care. Tehy made sure we stayed in communication and even took the time to bring me over to his floor to see him. Of course, I dont ever want to have surgery again, but if I were to, I would feel perfectly comfortable having it there!!! |
| Posted by: |
Nechia M. (Posted on May 17, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Average |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Good |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| I used to work for this hospital prior to surgery so I was already familar with the enviornment |
| Competitors: |
excellent |
| Comments: |
after my surgery I had a horrible experience with a nurse in the recovery area my back was in so much pain when I came to, and I was crying and begging for relief and she was very rude and insensitve and rough, she said that there was nothing that she could do for me and that I just had to deal with it until i got upstairs to a room and that it would take about 6 people to move me, so I had to just deal with the discomfort (actually I was not as large as she made it seem and I was able to get around just perfectly on my own without ever needing help during my entire stay, she just sterotyped me because I was overweight) it was really horrible and I was crying so bad, when I got upstairs to the room it turned out that they had me on the bed backwards and my head was at the end my feet should've been
which caused the discomfort. Other than that my experience was quite nice and very comfortable I would actually recommend this hospital to anyone who lives in my area and is considering this surgery. The nurses were all very nice and helpful, after all one bad apple does not always spoil the whole bunch. |
| Posted by: |
Deelight152 ************ (Posted on April 10, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| DR works out of there top hospital for 11 years |
| Comments: |
I went here for my tummy tuck /Hernia repair They were so awesome! I had awesome nurses. I really liked the nurses in the recovery room they were so very sweet!!!! Northwestern is now northshore and they are great!!! |
| Posted by: |
Amms :) (Posted on August 21, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| It's one of two hospitals where my surgeon operates. |
| Competitors: |
Beyond better! :) |
| Comments: |
This is the hospital to go to if you have to have any type of surgery. They are attentive, quick to respond to your call button, and always there when you need them. My needs were always more then met. :) Awesome Hospital. |
| Posted by: |
Steve S. (Posted on June 13, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Based on Dr. Frantzides priviledges |
| Competitors: |
Excellent |
| Comments: |
I would hope not to be there again, but would be comfortable if I had to be in a hospital to be at Evanston. |
| Posted by: |
Todd H. (Posted on February 27, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| SURGEON |
| Competitors: |
BEST ONE I HAVE HAD TO BE TRRATED IN |
| Comments: |
I HAD SEVERAL GREAT NURSES BUT ONE REALLY STOOD OUT FROM THE REST SHE MADE ME FEEL AS THOUGH I WAS HER ONLY PATIENT HER NAME IS JESSICA AND SHE GETS MY THUMBS UP FOR SURE |
| Posted by: |
J N. (Posted on November 28, 2004) |
| Overall Value: |
Poor |
Oversized Equipped: |
Poor |
Oversized Sensitive: |
Average |
| Multi Security: |
Average |
Privacy: |
Poor |
Pain Medication: |
Average |
| Quiet: |
Poor |
Visiting: |
Very Poor |
Staff Responsive: |
Average |
| Parking: |
Poor |
| How Selected:
| I selected this hospital over Glenbrook (in Glenview IL- also part of the Northwestern hospitals) because I thought I would get the best care from the best doctor and nurses. This was not the case. My mother had Colon surgery in Glenbrook and that was MUCH better. Go there if you have a choice. |
| Competitors: |
I have been in several hopsitals, both as a patient and as a visitor. This one was really low on my scale. If you have a choice regarding the 'Northwestern Hospitals' please choose Glenbrook! I thought it would be bad to go to Glenbrook since it was more of a 'community' hospital; but rather you got the quiteness of a community hospital with the care of an excellent staff. |
| Comments: |
I assumed by reading other posts about this hospital that it would have an excellent staff and have it's own 'bariatric' section. NOPE.
Instead I was treated by a resident doctor (his first day on staff) and student nurses- even though I SPECIFICALLY stated to several employees that I wanted no students working on me. The resident doctor was not aware of my type of surgery, he counter-acted what MY SURGEON said to me and discharged me due to my insurance approval rather than what MY SURGEON stated (not until I pass gas).
The beds, visiting chairs and recliners are not meant for overweight people. I was put into a standard surgery section and when asked about why I wasn't put in the bariactric section they said they didn't have one! I felt like a damn practice doll for the nurses! The nurses took FOREVER to answer a page; then to come when paged. I usually had to page at least twice- for having so many 'student's' working on me (I had about 3!) I did not get a good response time. Average was about an hour after first page.
I HIGHLY SUGGEST that if you want an EXPERIENCED staff, do not choose this hospital. If you don't mind giving your body over for education, than please feel free to use this hospital.
Re: Visitors: I specifically requested/informed to Karen, the bariatric coordinator of this hospital, several weeks before my surgery and to my 6AM nurse that my mother and brother would be staying with me. They said OK but did nothing to prepare for it! I was told (after waiting 3 hours for a room that wasn't prepared for me) when I got to my room that they had to 'order' a cot and it was unlikely they would get one (I got to my room at 4:30PM after having surgery at 7:30AM). After I threw a big hissy fit, they miraculously brought a cot for my mom. This was only after I kept pestering everyone over and over again for this item. This was at 9:15PM. Prior to getting the cot brought in was that it wouldn't be ready until 11PM or not at all. As my mom was preparing to leave for her 2 HOUR DRIVE home they brought a cot in. My brother slept on the recliner.
I also requested (in writing no less!) that I have a binder for surgery. Did I get one- not until I bitched about it!
I was as pleasant to the staff as I could be because it wasn't there fault that they did not meet my assumptions / expectations. I am so pissed that I made my family drive an additional HOUR to go to this hospital rather than Glenbrook. But we had all assumed that this was supposed to be the better of the two. WRONG. If you have any sense- go to GLENBROOK. |
| Posted by: |
Dorothy P. (Posted on October 13, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| My surgeon and insurance company were the reasons for my stay. I didn't have any input as to the choice of my hospital. |
| Competitors: |
I've always had excellent experiences at Evanston and Glenbrook hospitals. |
| Comments: |
Excellent in every regard! |
| Posted by: |
Laura L. (Posted on October 8, 2004) |
| Overall Value: |
N/A |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| How Selected:
| It was covered in my insurance, and where the doctor did the surgery |
| Comments: |
My nurses Ken and Susan were great. The nurses assistants that I had were also wonderful. Ken was the first nurse out of surgery and any questions I had he answered. Susan was there when I needed anything. |
| Posted by: |
Joy P. (Posted on September 5, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| This is where my surgeon, Dr. Constantine Frantzides, performs surgeries at. |
| Competitors: |
I love it. It is much better than any hospital I have been in previously. |
| Comments: |
The staff was very nice. There was a nurse in Recovery named Jamie who was so sweet! Also, all of my nurses during my stay there were great, including my nurses aids. I never had a single problem, and all were very accomodating.
The best part of course was my surgeon, Dr. Frantzides who is a Godsend! He performed my surgery laproscopically in two hours, with my BMI of 62! I had no complications at all! |
| Posted by: |
Candice G. (Posted on August 31, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| This was one of two hospitals that my surgeon operates out of. It was more convenient and I felt more comfortable at Evanston Northwestern. |
| Competitors: |
I don't know much about other hospitals (fortunately), but I was pleasantly surprised by my experience at ENH. |
| Comments: |
I have to say that 99% the nursing and health care staff were fabulous. Sometimes they were busy and couldn't get to me as quickly as I might have liked, but once they were there for me, they were incredible. The Nurses and Nursing Assistants couldn't have been more caring and empathetic. The respiratory and blood staff were also very sensitive. I was very impressed. |
| Posted by: |
Richard B. (Posted on August 6, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
N/A |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| This is where my doctor sent me. |
| Competitors: |
I'm not generally very demanding of hospitals, but this is one of the nicest I've stayed in. |
| Comments: |
My ICU nurses (Hannah and Christine) were outstanding. In general, a very positive experience. The only real problem I encountered was in patient transportation. Moving me from recovery to ICU was a nightmare, from ICU to a regular floor was Keystone Kops, and it even took half an hour to get a wheelchair to get me out of there. All in all though, a great place. |
| Posted by: |
Second C. (Posted on July 30, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| I selected this hospital because of Dr. C. Frantzides and I made a wonder choice |
| Competitors: |
This hospital was superior I would highly recommend this place |
| Comments: |
I loved it. I loved everything about it |
| Posted by: |
Jeff F. (Posted on July 26, 2004) |
| Overall Value: |
N/A |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| That is where my Doctor is Dr. F |
| Comments: |
The hospital was great except the first post opp nurse she was not to responcive I was in a lot of pain and she just left me there trying to figure out my cpap machine |
| Posted by: |
Veda J. (Posted on July 25, 2004) |
| Overall Value: |
Average |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| I work at Evanston. Even as an employee, I researched equipment, staff (entire healthcare team) to make certain this was the right hospital. |
| Comments: |
Most staff were very knowledgeable re: the bariatric patient. They were very accommodating with meds, re-positioning (very necessary), even grooming. |
| Posted by: |
Brigette A. (Posted on July 14, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Poor |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Very Poor |
| Parking: |
Excellent |
| How Selected:
| I choose my hospital becasue I have gone to them for years and feel very safe in there hands. |
| Competitors: |
Overall thi shospital is so much better than others. There care of patients is wonderful. Other hospitals are not as attentive to there patients and caregivers usually have bad attatudes when questions are asked or something is needed. |
| Comments: |
t this also helped me get up out of the bed myself without any help. I would deffinaitly choose evanston again for another procedure. |
| Posted by: |
Connie H. (Posted on June 11, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| I work here and my surgeon practices here. |
| Competitors: |
I think that because I know the hospital and I am very familiar with their good reputation, there is no comparison!! |
| Comments: |
I have few complaints-the only things I can think of was that staffing on nights was obviously short, but I still feel my needs were adequately met (and with the nationwide nursing shortage it was expected), and that are still a few issues to iron out in dealing with the morbidly obese patient (example-I barely fit in the "big" wheelchair!!) |
| Posted by: |
Thomas S. (Posted on May 26, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| My priority was in choosing a doctor, Dr. Frantzides, he selected ENH |
| Competitors: |
Very well |
| Comments: |
THe care I received in ICU was wonderful. The nurses were very knowledgeble and very compasionate. I know that while I was in surgery the OR nurse called down to my wife every hour to update her as the the progress of the surgery. As to be expected, once I left the ICU the nurses checked in on me less, but were always responsive to the call button. It was always answered from the desk in about 30 to 60 seconds. |
| Posted by: |
Katie G. (Posted on May 20, 2004) |
| Overall Value: |
Very Poor |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Very Poor |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Very Poor |
Visiting: |
Good |
Staff Responsive: |
Very Poor |
| Parking: |
Good |
| How Selected:
| I work for ENH |
| Competitors: |
Glenbrook Hospital is very bad compared to other hosptials that i have stayed in and have worked in |
| Comments: |
i loved the pre op nursing staff and all the staff that took care of me before i went into surg.
after i got to my room that is a differant story the nursing staff and CNA staff were very unwilling to help me with daily things ie cleaning up, helping get thing to brush my teeth things like that. they did not empty my urine hat after i would go so it would sit there for hours.(how yucky) there is a lot more i did not like about the staff they were just down right rude to me i did not like that part of my stay at all. |
| Posted by: |
Laura O. (Posted on May 8, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| THIS IS THE HOPITAL MY DOCTOR WORKS OUT OF |
| Competitors: |
I THINK EVANSTON HOSPITAL IS A WONDERFUL HOSPITAL. |
| Comments: |
I HAVE A VERY GOOD EXPERIENCE. EVERYONE WAS SO NICE AND VERY REASSURING AND THOUGHTFUL TO ME. |
| Posted by: |
Laura O. (Posted on May 8, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| THIS IS THE HOPITAL MY DOCTOR WORKS OUT OF |
| Competitors: |
I THINK EVANSTON HOSPITAL IS A WONDERFUL HOSPITAL. |
| Comments: |
I HAVE A VERY GOOD EXPERIENCE. EVERYONE WAS SO NICE AND VERY REASSURING AND THOUGHTFUL TO ME. |
| Posted by: |
Judi J. (Posted on April 27, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Its one of the hospitals the my insurance covers on my plan. |
| Competitors: |
They are above average in all fields. |
| Comments: |
The staff is great, they go the extra mile that we need, just when we need it the most. |
| Posted by: |
Lauri F. (Posted on April 22, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Mainly, the reputation that Evanston Hospital has as a top hospital- especially in Chicago. Additionally, that is where the best surgeon is. :) |
| Competitors: |
I luckily haven't had any other hospitalizations so I can't compare. |
| Comments: |
The nursing staff was AMAZING. They were attentive, helpful, friendly and very caring. With the exception of an insensitive CNA on my last day when I wanted to shower, everyone was AWESOME! |
| Posted by: |
Frankie L. (Posted on April 17, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Average |
| Quiet: |
Good |
Visiting: |
N/A |
Staff Responsive: |
Good |
| Parking: |
Good |
| Posted by: |
Valerie G. (Posted on April 16, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| I found Dr. Frantzides' profile information on this website, and learned that he recently moved his practice from Rush Pres St Luke's to Evanston. Evanston was also convenient for me for the pre-op tests, since it is the half-way point in my commute to work. |
| Comments: |
The hospital staff was wonderful! They were very attentive and helpful. Evanston Northwestern has a great reputation for quality care, and I would recommend them highly. Evanston is fortunate that Dr. Frantzides has joined their staff; his practice is a wonderful addition to a fantastic hospital. |
| Posted by: |
Candice A. (Posted on March 3, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Average |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| My surgeon works out of that hospital. |
| Competitors: |
N/A |
| Posted by: |
Erin C. (Posted on February 28, 2004) |
| Overall Value: |
N/A |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Good |
| Posted by: |
Want2 B. (Posted on February 14, 2004) |
| Overall Value: |
Poor |
Oversized Equipped: |
Poor |
Oversized Sensitive: |
Poor |
| Multi Security: |
Poor |
Privacy: |
Excellent |
Pain Medication: |
Very Poor |
| Quiet: |
Very Poor |
Visiting: |
Excellent |
Staff Responsive: |
Very Poor |
| Parking: |
Average |
| Posted by: |
Chuck S. (Posted on January 16, 2004) |
| Overall Value: |
Average |
Oversized Equipped: |
Poor |
Oversized Sensitive: |
Poor |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Average |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Average |
| Parking: |
Excellent |
| How Selected:
| Dr. Frantzides works at Evanston and Glenbrook. Evanston is closer to my home and has a widespread reputation for excellence. Also, Dr. F. wanted me at Evanston rather than Glenbrook. |
| Competitors: |
Evanston Hospital enjoys a good reputation in our area. Despite certain drawbacks and problems during my stay, I suspect the overall experience was relatively good, and probably better than some others. |
| Comments: |
<br><br>
Updated 2/23/2004 -- Hey, ObesityHelp.com website adminstrators -- why is this review showing up twice??
<br><br>
In general, I think Evanston is a clean, well-maintained hospital. A big problem however is being understaffed, especially overnight, but I'd imagine this is problematic is all hospitals. I had a very nice bed, designed for large patients, with lots of controls and adjustments.
<br><br>
The biggest equipment problem I had was the bathroom. I was told I couldn't use the normal commode because it's the kind that hangs on the wall and is only rated to 350 lbs. So, they brought in a portable commode which, while oversize, was not big enough for me. After a very frustrating and maddening conversation with the night nursing supervisor, nothing really happened and I told her that if push came to shove, I would have to use the regular bathroom toilet, even though I was "forbidden" from doing so. Eventually, my overnight nurse picked up the ball and made a phone call and soon I had a much larger portable commode which was OK, albeit not real comfortable and out in the main hospital room. Why couldn't the confrontational supervisor do that in the first place???
<br><br>
The other problem I had was that 24 hours post op, I'd still not been offered a sponge bath and I was in great need of one. When I mentioned this to the overnight nursing assistant, she was incredulous that the daytime shift hadn't taken care of that, but informed me that she was overwhelmed with new admits and heart patients that needed special attention and she'd try to help me later on. This was extremely upsetting to me, because after all, I'm a patient too, right? To her credit, however, she did come back a couple hours later and get me cleaned up. I think she knew how upset I was, because after that, she really did pay alot of attention to me and help me greatly. It's too bad that the quality and amount of attention I got was directly related to the specific personnel. I realize that's human nature, but in a place like a hospital, seems to me that the standards should be more consistent.
<br><br>
Back to the bathroom inadequacies, Evanston Hospital is obviously in the embryonic stages of accomodating bariatric patients. Now that Dr. Frantzides is operating there, the volume is increasing significantly. I also heard that yet another bariatric surgeon is soon joining the staff. The hospital administration is going to have to plan and budget for bathroom upgrades. Not only are the commodes inadequate, but the showers are way too small for large people, and there is generally not nearly enough room for a big person to maneuver, especially around the commode. The couple of times I did sit on the commode out of necessity, I was cramped on both sides, and the TP dispenser was jammed into my left leg. Nice, huh? Bottom line... if the Evanston administrators are reading this... you can't have it both ways. If you're going to grow your bariatric surgery program and, thus, benefit from the new and added revenue, you MUST upgrade these facilities to accomodate the patients. Anything short of that would be insensitivity and consumer abuse.
<br><br>
Last, but not least, I was not able to rest overnight. Seemed like there was constantly someone coming in to do something or give me something, or check something. There are many different people working that each have there own orders and agenda, but the overlap means that a patient can't rest at night. There ought to be a way to balance all this during normal hours so that a patient can at least get 4-6 hours of uninterrupted rest. At least for me, it was only 3 days. If I'd had an open procedure and had to stay 5-7 days, I think I'd have gone insane!
<br><br>
Oh yeah, one last thing. I was given these nebulizer Albuterol respiratory treatments every 6 hours or so. One of the nights I was there, the overnight respiratory tech wrote down on my chart that I'd refused a treatment. NEVER HAPPENED!! Interestingly, this person wrote the same comment on the chart for all 3 of Dr. Frantzides patient who were in that night. Yeah, right, like we're all gonna refuse a treatment our doctor ordered for us!! What a lazy slug. That person should lose their job! |
| Posted by: |
Chuck S. (Posted on January 16, 2004) |
| Overall Value: |
Average |
Oversized Equipped: |
Poor |
Oversized Sensitive: |
Poor |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Average |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Average |
| Parking: |
Excellent |
| How Selected:
| Dr. Frantzides works at Evanston and Glenbrook. Evanston is closer to my home and has a widespread reputation for excellence. Also, Dr. F. wanted me at Evanston rather than Glenbrook. |
| Competitors: |
Evanston Hospital enjoys a good reputation in our area. Despite certain drawbacks and problems during my stay, I suspect the overall experience was relatively good, and probably better than some others. |
| Comments: |
<br><br>
Updated 2/23/2004 -- Hey, ObesityHelp.com website adminstrators -- why is this review showing up twice??
<br><br>
In general, I think Evanston is a clean, well-maintained hospital. A big problem however is being understaffed, especially overnight, but I'd imagine this is problematic is all hospitals. I had a very nice bed, designed for large patients, with lots of controls and adjustments.
<br><br>
The biggest equipment problem I had was the bathroom. I was told I couldn't use the normal commode because it's the kind that hangs on the wall and is only rated to 350 lbs. So, they brought in a portable commode which, while oversize, was not big enough for me. After a very frustrating and maddening conversation with the night nursing supervisor, nothing really happened and I told her that if push came to shove, I would have to use the regular bathroom toilet, even though I was "forbidden" from doing so. Eventually, my overnight nurse picked up the ball and made a phone call and soon I had a much larger portable commode which was OK, albeit not real comfortable and out in the main hospital room. Why couldn't the confrontational supervisor do that in the first place???
<br><br>
The other problem I had was that 24 hours post op, I'd still not been offered a sponge bath and I was in great need of one. When I mentioned this to the overnight nursing assistant, she was incredulous that the daytime shift hadn't taken care of that, but informed me that she was overwhelmed with new admits and heart patients that needed special attention and she'd try to help me later on. This was extremely upsetting to me, because after all, I'm a patient too, right? To her credit, however, she did come back a couple hours later and get me cleaned up. I think she knew how upset I was, because after that, she really did pay alot of attention to me and help me greatly. It's too bad that the quality and amount of attention I got was directly related to the specific personnel. I realize that's human nature, but in a place like a hospital, seems to me that the standards should be more consistent.
<br><br>
Back to the bathroom inadequacies, Evanston Hospital is obviously in the embryonic stages of accomodating bariatric patients. Now that Dr. Frantzides is operating there, the volume is increasing significantly. I also heard that yet another bariatric surgeon is soon joining the staff. The hospital administration is going to have to plan and budget for bathroom upgrades. Not only are the commodes inadequate, but the showers are way too small for large people, and there is generally not nearly enough room for a big person to maneuver, especially around the commode. The couple of times I did sit on the commode out of necessity, I was cramped on both sides, and the TP dispenser was jammed into my left leg. Nice, huh? Bottom line... if the Evanston administrators are reading this... you can't have it both ways. If you're going to grow your bariatric surgery program and, thus, benefit from the new and added revenue, you MUST upgrade these facilities to accomodate the patients. Anything short of that would be insensitivity and consumer abuse.
<br><br>
Last, but not least, I was not able to rest overnight. Seemed like there was constantly someone coming in to do something or give me something, or check something. There are many different people working that each have there own orders and agenda, but the overlap means that a patient can't rest at night. There ought to be a way to balance all this during normal hours so that a patient can at least get 4-6 hours of uninterrupted rest. At least for me, it was only 3 days. If I'd had an open procedure and had to stay 5-7 days, I think I'd have gone insane!
<br><br>
Oh yeah, one last thing. I was given these nebulizer Albuterol respiratory treatments every 6 hours or so. One of the nights I was there, the overnight respiratory tech wrote down on my chart that I'd refused a treatment. NEVER HAPPENED!! Interestingly, this person wrote the same comment on the chart for all 3 of Dr. Frantzides patient who were in that night. Yeah, right, like we're all gonna refuse a treatment our doctor ordered for us!! What a lazy slug. That person should lose their job! |
| Posted by: |
Luann L. (Posted on January 14, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Good |
| How Selected:
| My insurance company's coverage is with this one, but I already think very highly of Evanston Hospital anyway so would have chosen it if given the choice. |
| Competitors: |
Evanston Hospital is better than most of the local hospitals. It's newer and more sophisticated. |
| Comments: |
The nursing staff didn't seem very together. They certainly didn't seem very aware of how to treat bariatric patients. Also, the meals sent up were ridiculous. I think more education needs to be put in place about these operations because there are a great deal of these being performed there each day. |
| Posted by: |
Tina M. (Posted on November 2, 2003) |
| Overall Value: |
Poor |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Average |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Poor |
| Quiet: |
Good |
Visiting: |
Average |
Staff Responsive: |
Poor |
| How Selected:
| I didn't, had to go there because my surgeon was there. |
| Competitors: |
This was my first time in a Chicago hospital. I live near Quincy IL and have always used Blessing Hospital for inpatient stays. |
| Comments: |
After having three children and having to be in the hospital in Jan at home I feel that I have a pretty good idea of how a hospital should be. With the exception of a handful of nurses, all others seemed cold, distant, and pretty much not helpful. Dietary had no idea what diet jello was, they kept sending me reg jello, after a call to the dietary dept explaining how important it was for me not to get reg jello I was told this would not happen again, I asked for them to please bring me diet jello as I don't care for broth and that was my only other option..can you believe, they brought me another round of REG jello!!! That led to a call to the service excellence dept and I explained it to them...next two meals, reg jello again, so I just didn't eat as calls did not seem to help. There is a nurse named Karen who is supposed to be in charge of Bariatric patients, I never got any one on one time with her which left me feeling quite unprepared to go home. All in all, I have to say my experience at the hospital stunk, oh yeah didn't mention woman in x-ray who dropped my IV machine and while my IV fluids and antibiotic were spraying all over the room proceeded to scream at the young man who rolled me in before shouting at him to just get out, it was so not his fault he didn't knock it off. Anyway, enough...you get the picture. LOVE Dr Frantzides and have no regrets about him but wish he and Dr John were somewhere else. |
| Posted by: |
Valerie S. (Posted on October 23, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| How Selected:
| My doctor had moved his practice to it, so I had no choice! But i didnt really care where I got it done, as long as I got it done. |
| Competitors: |
It was clean, nicely decorated, looked a little more new. Nice sized rooms. |
| Comments: |
Overall it was a good hospital. I loved alot of my nurses, but there was maybe 2 that I didnt think liked their job, or didnt want to be helping. Like I was a bother to them. Everyone else was nice, and willing to help in any way at all. |
| Posted by: |
Carrie B. (Posted on September 6, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
|
