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Faxton-St Lukes Healthcare
Feedback posted by the public
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Have you been a patient at this hospital?
If so, please share your experiences with our community!
Click here to log into your profile. Once there,
click on the hospital review link.
Hospital Credentialing Resource:
Click here for
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO),
the independent nonprofit organization, which accredits and rates United
States hospitals. A Quality Check service at the bottom of that
page lets you conduct searches.
View other hospitals in New York where bariatric surgery is performed.
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Number of Contributors: 31
WARNING: Does this hospital have less than 25 reviews?
If so, don't let a small sample size bias you.
Subjective reviews below are relayed merely as a partial and incomplete
research tool.
Survey Questions:
- How would you rate its overall value? (“Overall Value”)
- How well equipped was the hospital to handle overweight patients? (“Oversized Equipped”)
- How sensitive was the staff to the needs of overweight patients? (“Oversized Sensitive”)
- How safe did you feel that the hospital was well equipped enough to handle any medical
emergency that might arise during your stay there? (“Multi Security”)
- How much privacy did you feel the hospital gave you? (“Privacy”)
- How responsive did you feel the hospital was in giving you pain medications? (“Pain Medications”)
- How restfully quiet did you find your experience? (“Quiet”)
- How accommodating was the hospital in allowing visitors to see you? (“Visiting”)
- How responsive do you feel the staff was in helping you with your general needs during
your stay? (“Staff Responsive”)
- How would you rate the parking accomodations? (“Parking”)
- How did you select this hospital? (“How Selected”)
- How would you compare this hospital to others that you have been to? (“Competitors”)
- What other comments do you have about this hospital? (“Comments”)
| Posted by: |
Nicole L. (Posted on December 1, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Dr Graber on staff |
| Competitors: |
NA |
| Comments: |
The nurses and staff were wonderful, kind and helpful. I almost didn't want to go home! |
| Posted by: |
Veronique P. (Posted on December 1, 2008) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| My surgeon has privileges at this facility. |
| Comments: |
The nursing staff were awesome! |
| Posted by: |
Perri R. (Posted on November 19, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| Comments: |
Compared to the hopsitals that I have seen here in Canada- it was kept beautifully clean, I was very impressed. |
| Posted by: |
Mireille R. (Posted on October 8, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| Through my doctor |
| Competitors: |
One of the best hospital I ever had to go to |
| Comments: |
All the staff was very: polite, respectful, smiling, attentive, friendly and caring.
Very clean and quiet. |
| Posted by: |
Lorraine M. (Posted on August 13, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Referred by doctor. |
| Competitors: |
Service excellence above what we have in Ontario.
|
| Comments: |
My husband and I were both impressed with the hospital and the staff. I would highly recommend it. |
| Posted by: |
Valéda B. (Posted on July 21, 2008) |
| Posted by: |
Carol W. (Posted on June 27, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| Posted by: |
Patti K. (Posted on June 5, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| This is the hospital that Dr. William Graber uses |
| Competitors: |
There appeared to be a lot of staff, the wait time was very low |
| Comments: |
I have no complaints at all with St. Lukes. Conveniently close to my Dr's office as well. Compared to a hospital in Ontario, right up there!! |
| Posted by: |
Kelly M. (Posted on June 4, 2008) |
| Overall Value: |
Good |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| Surgeon goes there |
| Posted by: |
Eoanna N. (Posted on May 26, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| My surgeon's choice |
| Competitors: |
Very attentive and supportive care |
| Posted by: |
Lynn I. (Posted on May 17, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| This is where my Dr. preforms his surgeries. |
| Competitors: |
The best |
| Comments: |
The nursing staff on the third shift were the best! |
| Posted by: |
Robin E. (Posted on March 8, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| This is where my Dr practices, I would chose this hospital for any of my medical and surgical needs |
| Competitors: |
St Lukes has always been my pick of area hospitals. they have wonderful staff and they are very good compared to the other area hospitals i have used |
| Comments: |
The nurses and doctors are friendly and attentive, never too busy to answer any questions you may have no matter how silly you feel asking it. they are very concerned about your pain level and come to your room quickly if you call. |
| Posted by: |
Erin D. (Posted on February 23, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Through the surgeon. |
| Competitors: |
Compared to Canadian hospitals this was a 5 star stay!!! |
| Posted by: |
Sara H. (Posted on February 3, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| This is where my doctor, William Graber, does his surgeries. |
| Competitors: |
I work at University Hospital in Syracuse and they are both the same in comparison. |
| Comments: |
St Lukes is a very clean hospital. The staff was excellent. My comfort was priority on their list. My 2 stay there was great but everyone likes going home to their own home/bed. |
| Posted by: |
Marie R. (Posted on January 17, 2008) |
| Overall Value: |
Poor |
Oversized Equipped: |
Poor |
Oversized Sensitive: |
Poor |
| Multi Security: |
Average |
Privacy: |
Average |
Pain Medication: |
Average |
| Quiet: |
Very Poor |
Visiting: |
Excellent |
Staff Responsive: |
Poor |
| Parking: |
Average |
| How Selected:
| My bariatric surgeon does his surgery there |
| Competitors: |
I have never had a hospital stay before |
| Comments: |
Some hospital staff were incredibly wonderful - helpful, supportive, knowledgeable and service-oriented. Unfortunately, these were clouded over by the staff members that obviously didn't care about their jobs, were bored being there and didn't give two hoots about the patients. I had one care attendant that wouldn't even look at me. It's hard to put up with fat phobia or disgust when you're recovering in the hospital! I had an RN that was told I needed a bed pan, she said she'd get it for me, then she took off on a break and my husband found her in the cafeteria 20 minutes later! I almost wished I had soiled the bed and made a mess everywhere - only problem was, she wouldn't have been the one that would have had to clean it up!
The bed was not a bariatric bed. I was comfortable in it - but if I was a wider person, it wouldn't have been acceptable. I asked an RN if they had bariatric beds, and I was told they do not. I was surprised to hear this.
When I first came in my room, it seemed all in order. I had just arrived from surgery - but my family was with me. They found dead flies on the window sill, the windows were so grimey you couldn't even see clearly through them, there were potatoe chips, salt and pepper packages, balls of dust on the floor. When my sister asked the cleaner the next day if he had cleaned the room the day before, he said he sure had. When my sister explained what she found, he said that the staff very often use the empty rooms to watch TV and have their meal breaks! Later, during my stay there, I noticed this very thing. A man had been in the next room and had purchased a TV rental. He was discharged in the afternoon and they cleared out his room. For the rest of the night, that TV was going and various floor staff (RNs, care attendants) went back and forth into that room to watch the TV and eat!
The toilet in the bathroom leaked. My sister used a cloth to try and pick up the liquid, she stepped on it and swished it back and forth once - each way. When she picked it up to chuck it out, the paper towel was dark grey where it had touched the floor! The floor was filthy!!
Seeing this dirt just made me worry about how clean everything else was in the hospital!
The hospital floor I was on (1 west, I think) has a terrible communication system. It's over used, and probably improperly used. Every time anyone is looking for anyone, they put it over the intercom that is heard in every room as well as the hallway. They have a second intercom system for just the hallway too. If you need assistance, you are to press the call button, and a buzzer sounds at the reception area, and a light goes on outside your door. They'll answer fairly quickly and ask you what you need and you tell them. Sometimes you'll hear them page someone to go to your room. I think every time I pressed the call button, they asked me three times if I needed anything. And they'd have to page someone every time. So just imagine how many rooms there are, with how many patients, and each call request getting at least three intercom pagings. And that thing doesn't shut down at night either!
I needed some special assistance because of osteo arthritis. I needed a toilet raiser. This type of equipment was hard to come by for the hospital - apparently they only have a couple remaining! I can't be the only patient that has great upper body strength but lousy knees. I appreciated the fact that they managed to find me the toilet raiser - but guess what? There was only one bar in the bathroom. There was still no way for me to be able to get on or off the toilet by myself. I needed to always have someone on the right to hold on to to act as a bar. When staff are so expensive, you'd think they'd spend some funds on getting appropriate bars in place!! The raisers and bars would be helpful for some bariatric patients, but definitely for orthopedic and elderly patients!
None of the public bathrooms in either the Faxton or St Luke's hospital campuses were fully handicap accessible. They were all low toilets with impracticle/incomplete bars. When I checked with the nurses, they all said they had no higher toilets, at all. |
| Posted by: |
Joan J. (Posted on December 16, 2007) |
| Overall Value: |
Average |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Average |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Very Poor |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Poor |
| How Selected:
| Doctors choice |
| Competitors: |
average to below average |
| Comments: |
This hospital is going through some growning pains while it is merging with another hospital. Pre-op registration as well as some pre-op testing is in an entirely different location. You aren't told until you arrive at one or the other whether or not you are in the right location. Housekeeping was terrile even after being requested by nursing staff. I found that if I didn't request to have my container for measuring my fluid out-go emptied, it did not get done. Oh yeah, one last thing...take a box of tissues into the bathroom with you....there will be T-paper..but you won't be able to get it out of the holder except in tiny pieces.
PS...the only reason I give them horrible on restful stay is because I was directly accross from the nursing station |
| Posted by: |
Brigette H. (Posted on October 16, 2007) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Average |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| I didn't request it, my surgeon does all his suregeries there. But I am sure they would accomadate if someone had a prefference. |
| Competitors: |
I have no comparrision. This was the only hospital I've ever stayed at. |
| Comments: |
Overall I thought they were very good. I had some good nurses and some so-so nurses. I lucked out and got my own room so that was great. |
| Posted by: |
Jeannie H. (Posted on September 18, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| I didn't. It was where my surgeon performed. |
| Competitors: |
I think it was excellent. |
| Comments: |
The staff is helpful ,caring and compassionate. They made my stay there a very pleasant one and I would recommend this hospital to anyone. |
| Posted by: |
Robert R. (Posted on May 30, 2007) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| It was selected by the surgeon. I am Canadian and was referred to Dr. Graber by my Canadian Doctor. |
| Competitors: |
N/A |
| Comments: |
it was a good experience and would not hesitate to recommend the facility. The staff were excellent, caring and attentive. |
| Posted by: |
Christine B. (Posted on November 5, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| This is the hospital where my surgeon practices. |
| Competitors: |
I don't know of any. I live 4 hours away. |
| Comments: |
The staff was supportive and friendly. Some of them have had RNY so they were available and very responsive to my needs. |
| Posted by: |
Suzanne T. (Posted on August 7, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| this is the hospital affiliated with my surgeon |
| Competitors: |
the staff was carefull and profffessional and made no mistakes.This is a much better hospital than the last one I was admitted to |
| Comments: |
10 gold stars |
| Posted by: |
Jerry L. (Posted on August 6, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Surgeons hospiotal of use |
| Competitors: |
It was outstanding. |
| Comments: |
Everyone was wonderful. The nurses were super. Overall, it was a great experience. |
| Posted by: |
Tina K. (Posted on March 16, 2006) |
| Overall Value: |
Average |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Average |
Pain Medication: |
Poor |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Very Poor |
| How Selected:
| It is where my doctor preforms surgery. |
| Competitors: |
It a bit below average compared to other hospitals in the area. |
| Comments: |
I was in a suite of 4 people, the lady next to me listened to her tv at a very high volumn, the night shift was terrible about answering the call bell so I waited too long for pain meds. |
| Posted by: |
Teresa W. (Posted on September 3, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| My doctor is on their staff of surgeons. |
| Competitors: |
They are the best in the area. Love this hospital |
| Comments: |
Everyone is fantastic here. Ive never had any bad experience. The care I recieved was the best. Id recommend them to anyone. You will love your stay with St Lukes! |
| Posted by: |
Desiree B. (Posted on July 25, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| I knew a couple of other women that had their surgery here and I am very glad that I followed their foot steps. |
| Competitors: |
This is the best hospital that I have ever been to, it was very clean and the staff was very knowledgeable and understanding. |
| Comments: |
I will never go any where else! |
| Posted by: |
Nikki M. (Posted on July 17, 2005) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| WHERE MY DR.DID THE SURGERY |
| Competitors: |
I AM A NURSE IN ANOTHER LOCAL HOSPITAL AND THIS ONE SEEMS TO BE AS GOOD OR BETTER THAN MINE.EVERYONE WAS ATTENTIVE TO MY NEEDS AND QUICK TO RESPOND |
| Posted by: |
Marcia B. (Posted on July 4, 2005) |
| Overall Value: |
Very Poor |
Oversized Equipped: |
Poor |
Oversized Sensitive: |
Average |
| Multi Security: |
Average |
Privacy: |
Very Poor |
Pain Medication: |
Average |
| Quiet: |
Very Poor |
Visiting: |
Very Poor |
Staff Responsive: |
Poor |
| Parking: |
Average |
| How Selected:
| Where the sugeon participates |
| Competitors: |
Poor at best! |
| Comments: |
THe 1 day experience I had made me want to go home sooner. The staff was minimal (they tried very hard), supplies were non existent and I shared a bathroom with 3 other patients. Urine had to be saved and everyone's "potty" was left in the bathroom, full, or in the toilet, for hours. NOT ENOUGH WORKERS! I never got breathing exercise program and appliance until Dr. Graber came in the next day when I was to go home. He made things happen!! |
| Posted by: |
Ted M. (Posted on February 12, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| It is the only hospital which my surgeon uses. |
| Competitors: |
It is as good as or better than any other local hospitals with which I have had any experience. |
| Comments: |
The staff was very knowledgeable and very sensitive to my needs. I was completely satisfied with my care. |
| Posted by: |
Rebecca T. (Posted on January 23, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Average |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| It was my surgeon's participating hospital. |
| Competitors: |
The best in the area. |
| Comments: |
Anyone who thinks they will rest in a hospital, in general, has to be nuts. However, St. Luke's had construction going on which made it noisier. The staff were very helpful, but busy and sometimes slow to get you what you needed. The nurses and aides were great, though. I had a great stay, all being considered. |
| Posted by: |
Patti G. (Posted on July 9, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Average |
| Posted by: |
Nick E. (Posted on March 1, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| It's the one that the surgeon I wanted uses. |
| Competitors: |
It's at least as good as the other local hospitals. |
| Comments: |
The staff is much more aware and interested in WLS than they were even 6 months ago when my wife had the surgery - some of the younger staff wanted to talk when they had time so they could learn more and enjoyed seeing former patients so they could see all the changes (even if they didn't recognize them all :-) ). |
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