Good Samaritan Hospital

Feedback posted by the public

Location	San Jose, CA
Bariatric Surgeons believe to have operated at this hospital: Haroon Anwar Paul Cirangle M.D. Paul Cirangle, M.D. John J. Feng, M.D. John D. Husted, M.D. Gregg Jossart, M.D. Robert V. McKeen, M.D. , F.A.C.S.

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View other hospitals in California where bariatric surgery is performed.

Number of Contributors: 19

WARNING: Does this hospital have less than 25 reviews? If so, don't let a small sample size bias you.
Subjective reviews below are relayed merely as a partial and incomplete research tool.

Survey Questions:

How would you rate its overall value? (“Overall Value”)
How well equipped was the hospital to handle overweight patients? (“Oversized Equipped”)
How sensitive was the staff to the needs of overweight patients? (“Oversized Sensitive”)
How safe did you feel that the hospital was well equipped enough to handle any medical emergency that might arise during your stay there? (“Multi Security”)
How much privacy did you feel the hospital gave you? (“Privacy”)
How responsive did you feel the hospital was in giving you pain medications? (“Pain Medications”)
How restfully quiet did you find your experience? (“Quiet”)
How accommodating was the hospital in allowing visitors to see you? (“Visiting”)
How responsive do you feel the staff was in helping you with your general needs during your stay? (“Staff Responsive”)
How would you rate the parking accomodations? (“Parking”)
How did you select this hospital? (“How Selected”)
How would you compare this hospital to others that you have been to? (“Competitors”)
What other comments do you have about this hospital? (“Comments”)

Posted by:	Wendy R. (Posted on July 2, 2008)
Overall Value:	Excellent	Oversized Equipped:	Excellent	Oversized Sensitive:	Excellent
Multi Security:	Excellent	Privacy:	Excellent	Pain Medication:	Excellent
Quiet:	Excellent	Visiting:	N/A	Staff Responsive:	Excellent
Parking:	Excellent
How Selected:	My insurance would only pay for this Hospital
Competitors:	It is further away from the hospital I would be taken to in an emergency. But I would ask to go there the extra drive would be worth the extra care
Comments:	I have stayed in a hospital for a long period of time before. It was so horrible. Good sam made me feel taken care of and cared for, not just physicaly but mentaly. They make you feel important. And all the nurses spoke english. that's important when you need to comunicate.

Posted by:	Karma D. (Posted on June 25, 2008)
How Selected:	Only hospital in the bay area that my surgeon uses that is covered by my insurance

Posted by:	Melissa K. (Posted on June 1, 2008)
How Selected:	Was required by my insurance.
Comments:	So far, they ask for your co-pay up front. They called me 3 days before my surgery and demanded $2,515.31 even though they hadn't billed my insurance yet.

Posted by:	Cathy B. (Posted on February 15, 2008)
Overall Value:	Good	Oversized Equipped:	Good	Oversized Sensitive:	Good
Multi Security:	Good	Privacy:	Good	Pain Medication:	Good
Quiet:	N/A	Visiting:	N/A	Staff Responsive:	Good
Parking:	Very Poor
How Selected:	Its close by my house, its the hospital our family has used for years!
Competitors:	its okay, I have had some very very bad experiences there, but this time it was fine.
Comments:	If you dont like something, or wish to tell the staff something, make sure they listen to you. I almost lost my 16 yr old daughter, but I did not follow their diagnosis, I made one of my own and refused to medicate her like they wanted me to,it was her appendix and they would not listen to me......I took her home, it burst and I had to rush her back, she made it, but was one sick girl. I will never forget how close we came to loosing our girl. I told them from the first time I took her in, in the am, and they sent me home 2 times, during the day, I took her back in the evening and she had emergency surgery. A mom's intuition is usually right.

Posted by:	Leigh D. (Posted on October 17, 2007)
Overall Value:	Excellent	Oversized Equipped:	Excellent	Oversized Sensitive:	Excellent
Multi Security:	Excellent	Privacy:	Good	Pain Medication:	Excellent
Quiet:	Good	Visiting:	Excellent	Staff Responsive:	Excellent
Parking:	Excellent
How Selected:	My surgeon & my insurance company
Competitors:	The staff was extremely kind and caring. Not at any time was I left alone from the time I came into pre-op until the time I was discharged from recovery.
Comments:	I would want to have any future procedures to be at this hospital.

Posted by:	Yolanda W. (Posted on October 8, 2007)
Overall Value:	Good	Oversized Equipped:	Average	Oversized Sensitive:	Good
Multi Security:	Good	Privacy:	Excellent	Pain Medication:	Excellent
Quiet:	N/A	Visiting:	Excellent	Staff Responsive:	Excellent
Parking:	Excellent
How Selected:	My insurance selected this hospital. It was closets to my home.
Competitors:	I would have prefered to stay at Community Hospital of the Monterey Peninsula, which is less than a ten minute drive from my home.

Posted by:	Kimberly S. (Posted on September 26, 2007)
Overall Value:	Poor	Oversized Equipped:	Good	Oversized Sensitive:	Excellent
Multi Security:	Poor	Privacy:	Average	Pain Medication:	Very Poor
Quiet:	Poor	Visiting:	Excellent	Staff Responsive:	Very Poor
Parking:	Excellent
How Selected:	I had to go to this hospital because it was rated as a Blue Cross Center of Excellence and it was required I have my surgery done at a COE.
Comments:	There were major issues with the nursing staff and their promptness. Several were rude as well and I had to tell them when to administer my meds because they wouldn't do it otherwise. It was pretty ridiculous.

Posted by:	Dorothy L. (Posted on April 27, 2007)
Overall Value:	Excellent	Oversized Equipped:	Excellent	Oversized Sensitive:	Excellent
Multi Security:	Excellent	Privacy:	Excellent	Pain Medication:	Excellent
Quiet:	Good	Visiting:	Excellent	Staff Responsive:	Excellent
Parking:	Excellent
How Selected:	I have worked in the community for the last 30 years and was well aware of the standards of the hospital.
Competitors:	Above average
Comments:	very caring staff

Posted by:	Heather C. (Posted on March 27, 2007)
Overall Value:	Average	Oversized Equipped:	Average	Oversized Sensitive:	Average
Multi Security:	Good	Privacy:	Good	Pain Medication:	Very Poor
Quiet:	Poor	Visiting:	Good	Staff Responsive:	Very Poor
Parking:	Average
How Selected:	Only one that my insurance allows.
Competitors:	Have no experience with others, new to the area.
Comments:	I had severe problems with pain meds and the lack of dispense leading to lung problems because I was breathing shallowly from my pain. When I complained to my doctor who went to the nurse supervisor, the nurse went off on me when I was alone. I rang my buzzer for assistance and would wait more than 30 minutes for assistance in almost every case. Almost always had to ring 2-4 and was often not even acknowledged.

Posted by:	Lucille L. (Posted on November 22, 2006)
Overall Value:	Good	Oversized Equipped:	Average	Oversized Sensitive:	Good
Multi Security:	Excellent	Privacy:	Good	Pain Medication:	Good
Quiet:	Poor	Visiting:	Excellent	Staff Responsive:	Excellent
Parking:	Average
How Selected:	COE by Blue Cross
Competitors:	Very noisy. They have a tlaking medication cart that talks loud every time it's unplugged to move. That was very distrubing doing the evening.
Comments:	The hospital was VERY noisy. Lights were dimmed at night and staff talked up and down the hall. The care was great. The beds were awful and not very suitable for a large person.

Posted by:	Anne B. (Posted on November 18, 2006)
Overall Value:	Excellent	Oversized Equipped:	Excellent	Oversized Sensitive:	Good
Multi Security:	Excellent	Privacy:	Excellent	Pain Medication:	Excellent
Quiet:	Excellent	Visiting:	Excellent	Staff Responsive:	Excellent
Parking:	Excellent
How Selected:	I had seen a commercial for Bariatric Surgery and the website lead me to Dr. McKeen.
Competitors:	This by far was the best surgical experience I have ever had and my Mother and Step-Father who waited during my surgery and came everyday were also very impressed with the staff, hospital, just everything.
Comments:	I think the current Group Leader/Coordinator Dana Schroeder for the Bypass/Lapband meetings does an incredible job supporting all patients before, during and after surgery. She wants success for everyone. Dana is a priceless supporter to my journey with my gastric bypass. Dr. McKeen is also great with his advice and knowledge so that I have the best experience with this surgery.

Posted by:	Margaret L. (Posted on November 2, 2006)
Overall Value:	Poor	Oversized Equipped:	Poor	Oversized Sensitive:	Poor
Multi Security:	Good	Privacy:	Good	Pain Medication:	Average
Quiet:	Poor	Visiting:	Good	Staff Responsive:	Poor
Parking:	Good
How Selected:	BLUE CROSS APPROVED CENTER OF EXPERTISE.
Competitors:	NO COMPARISON WITH THE NURSING STAFF I HAVE HAD AT OTHER HOSPITALS.
Comments:	I HAD A GREAT DR., MY ANESTHESIOLOGIST WAS THE BEST I'VE EVER HAD,THE RECOVERY ROOM STAFF WAS FINE. DANA, THE BARIATRIC COORDINATOR WAS A GREAT HELP AND COMFORT AND I HAD A PRIVATE ROOM. THAT'S ABOUT IT. THE NURSING STAFF WAS NOT SENSITIVE TO THE NEEDS OF AN OVER WEIGHT PERSON. THEY HAD TO GO GET ME A LARGER GOWN. THEY DID NOT RESPOND FOR 15 MINUTES WHEN I RANG FOR THE NURSE. I NEEDED TO GO TO THE BATHROOM. THEY SHOVED ME ON A BED PAN WHICH I SAT ON FOR 45 MINUTES BEFORE ANYONE CAME IN TO GET IT. THEY NEVER GAVE ME FRESH SHEETS-JUST PUT A PAD DOWN. I ASKED THE NURSE IF THEY WERE SHORT HANDED AND SHE SAID NO-1 NURSE FOR EVERY 5 PATIENTS. NO TEAMWORK. NURSES WOULD WALK BY WITHOUT CHECKING THE BEEPING COMING FROM MY EQUIPMENT. THE MOST IMPORTANT INSTRUCTION FROM MY DOCTOR WAS TO WALK, WALK. WALK. BUT THE BATTERY PACK KEPT BEEPING SAYING MY BATTERY WAS DEAD. HAD TO PLUG BACK IN FOR AN HOUR AND TRY AGAIN. I EVIDENTLY DIDN'T LET IT CHARGE ENOUGH AND THE BEEPING STARTED AGAIN. I HAD TO ASK THE NURSE TO CHANGE THE PACK SO I COULD WALK. THE AIDES WERE MUCH MORE ATTENTIVE AND COMPASSIONATE THAN THE NURSES. A NIGHT AND DAY DIFFERENCE IN THE SHIFTS. DAY SHIFT NURSES WERE PLEASANT AND HELPFUL. SWING SHIFT WAS A LITTLE MORE DISTANT AND SEEMED HAVE MORE TO DO THAN PATIENT CARE. AND MY NURSE ON THE NIGHT SHIFT WAS THE WORST I'VE EVER HAD. SHE NEVER BOTHERED TO SAY HI I'M YOUR NURSE ETC. YOU KNOW..THAT HUMAN KINDA INTERACTION. THANK GOD I ONLY HAD TO STAY OVERNITE! VERY DISSAPOINTING THAT BLUE CROSS WOULD MAKE ME GO THIS FAR AWAY FROM HOME TO A HOSPITAL THEY DEEM AS EXPERIENCED WITH WLS. THEY OBVIOUSLY HAVE A DIFFERENT CRITERIA THAN PATIENT CARE. WONDER WHAT THAT COULD BE????

Posted by:	M D. (Posted on October 19, 2006)
Overall Value:	Excellent	Oversized Equipped:	Excellent	Oversized Sensitive:	Excellent
Multi Security:	Excellent	Privacy:	Excellent	Pain Medication:	Excellent
Quiet:	Average	Visiting:	Excellent	Staff Responsive:	Excellent
Parking:	Average
How Selected:	This is the one required by my Ins.
Comments:	Very nice and clean. Staff very attentive and helpful.

Posted by:	Kristin R. (Posted on October 7, 2006)
Overall Value:	Excellent	Oversized Equipped:	Excellent	Oversized Sensitive:	Excellent
Multi Security:	Excellent	Privacy:	Good	Pain Medication:	Excellent
Quiet:	Average	Visiting:	Excellent	Staff Responsive:	Excellent
Parking:	Excellent
How Selected:	Center of expertise with my insurance provider
Comments:	This was an older hospital. Everyone was genuinely caring and supportive. All of the Nurses, Aides and Advocates were very positive and supportive with regard to Bariatrics.

Posted by:	Barry I. (Posted on August 30, 2006)
Overall Value:	Good	Oversized Equipped:	N/A	Oversized Sensitive:	Good
Multi Security:	Good	Privacy:	Excellent	Pain Medication:	Good
Quiet:	Poor	Visiting:	Excellent	Staff Responsive:	Excellent
Parking:	Good
How Selected:	I get bored easily, so just being in the hospital made it hard for me to sleep. It had nothing to do with the staff, I just can't lay still. My family was able to see me anytime and nothing was ever said. Most likely it was because my 11 and 14 year old sons were respectful and considerate of staff, and they didn't get in the way.
Competitors:	I've only been in two other hospitals. One was a surgery center for surgery on a deviated septum and and it was an in and out. The staff was very nice. In the other hospital, I've only been in the ER (too much before my surgery) and they are all good people. I know a lot of the ER staff on a first name basis because of my previous job (Police Officer) so I was there a lot during my work.
Comments:	I was treated with empathy, but some of the staff did seem rushed at times. I did talk with some specialists (physical therapy, occ therapy) that I didn't think I needed, and my insurance was billed a lot for this. I don't think it was necessary, but then again I'm not the expert in this field, I was a patient.

Posted by:	Camella M. (Posted on August 4, 2006)
Overall Value:	Excellent	Oversized Equipped:	Average	Oversized Sensitive:	Excellent
Multi Security:	Good	Privacy:	Excellent	Pain Medication:	Excellent
Quiet:	Good	Visiting:	Average	Staff Responsive:	Excellent
Parking:	Good
How Selected:	Doctor
Competitors:	I have never been to other local hospitals.
Comments:	The staff was great! The room was good. It was a good experience.

Posted by:	Rachel H. (Posted on April 9, 2006)
Overall Value:	Very Poor	Oversized Equipped:	Very Poor	Oversized Sensitive:	Poor
Multi Security:	Very Poor	Privacy:	Average	Pain Medication:	Good
Quiet:	Very Poor	Visiting:	Excellent	Staff Responsive:	Poor
Parking:	Average
How Selected:	Went to ER due to complications from RNY byspass surgery. Was admitted because problem could not be diagnised by ER dept.
Competitors:	At the bottom of the list.
Comments:	Doctors and staff inadequately trained in needs of overweight patients. Waited 2 days for referral to GI or specialist or bariatric surgeon before demanding a discharge. Radiologist was unfamilar with RNY and misread the CT scan. Admitting doctor was unaware the hospital had a bariatric specialty and delayed making additional referrals. Would recommend staying home rather than going to this hospital.

Posted by:	Marsha M. (Posted on August 19, 2005)
Overall Value:	Good	Oversized Equipped:	Good	Oversized Sensitive:	Average
Multi Security:	Good	Privacy:	Excellent	Pain Medication:	Excellent
Quiet:	Good	Visiting:	Good	Staff Responsive:	Excellent
Parking:	Good
How Selected:	San Jose is the nearest "big city" to me; no small local hospitals were on my surgeon's list.
Competitors:	Good Sam took good care of me. I've not been a patient in any other local hospital.
Comments:	I would go through this again at Good Sams.

Posted by:	Valerie I. (Posted on January 21, 2004)
Overall Value:	Good	Oversized Equipped:	Excellent	Oversized Sensitive:	Good
Multi Security:	Excellent	Privacy:	Good	Pain Medication:	Excellent
Quiet:	Good	Visiting:	Excellent	Staff Responsive:	Excellent
Parking:	Good
How Selected:	Only program in San Jose
Competitors:	Compared to Kaiser Santa Teresa, equilavent or better
Comments:	All the nurses were great and supportive. I had a very pleasant experience.

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