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Good Shepard
Feedback posted by the public
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Have you been a patient at this hospital?
If so, please share your experiences with our community!
Click here to log into your profile. Once there,
click on the hospital review link.
Hospital Credentialing Resource:
Click here for
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO),
the independent nonprofit organization, which accredits and rates United
States hospitals. A Quality Check service at the bottom of that
page lets you conduct searches.
View other hospitals in Illinois where bariatric surgery is performed.
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Number of Contributors: 19
WARNING: Does this hospital have less than 25 reviews?
If so, don't let a small sample size bias you.
Subjective reviews below are relayed merely as a partial and incomplete
research tool.
Survey Questions:
- How would you rate its overall value? (“Overall Value”)
- How well equipped was the hospital to handle overweight patients? (“Oversized Equipped”)
- How sensitive was the staff to the needs of overweight patients? (“Oversized Sensitive”)
- How safe did you feel that the hospital was well equipped enough to handle any medical
emergency that might arise during your stay there? (“Multi Security”)
- How much privacy did you feel the hospital gave you? (“Privacy”)
- How responsive did you feel the hospital was in giving you pain medications? (“Pain Medications”)
- How restfully quiet did you find your experience? (“Quiet”)
- How accommodating was the hospital in allowing visitors to see you? (“Visiting”)
- How responsive do you feel the staff was in helping you with your general needs during
your stay? (“Staff Responsive”)
- How would you rate the parking accomodations? (“Parking”)
- How did you select this hospital? (“How Selected”)
- How would you compare this hospital to others that you have been to? (“Competitors”)
- What other comments do you have about this hospital? (“Comments”)
| Posted by: |
Marianne K. (Posted on July 6, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Primary care physician selected |
| Competitors: |
above average |
| Posted by: |
The_Dawn_Of_A N. (Posted on April 16, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Is the hospital my surgeon is affiliated with. |
| Competitors: |
I've had surgery at St. Joseph's in Chicago and Lutheran General in Park Ridge - I felt the staff at Good Shepherd was more attentive than either SJ or LG. |
| Comments: |
Overall it was an excellent hospital, and the only reason I didn't mark "Excellent" on the "quiet" is because of course, there is never "quiet" in a hospital. They're always coming every few hours to take your vitals. It's nice to get home to get some actual "quiet". ;-) |
| Posted by: |
Dana S. (Posted on March 15, 2005) |
| Overall Value: |
Average |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Average |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Very Poor |
| Parking: |
Average |
| How Selected:
| My HMO selected this hospital for me. It was the only hospital that my HMO for Advocate Health Care participated in. |
| Competitors: |
I have been to Good Sam and Christ Hospital in the Chicago land area, which are also part of the Advocate Heath Care groups. Both of these hosptials were much better than Good Shepard, as far as staff was concerned. |
| Comments: |
Day Surgery staff was fantastic - much thanks to Julie! Recovery Staff was fantastic - much thanks to Ann who took care of me for 6 hours in recovery while we all waited for my bed assignment. Ann you're the best! Once I got onto the floor, it was very different….The nurses and patient care tech seemed to be way too busy to answer the nurse call light, so thank God that you were able to give yourself your own pain medicate on what they call a “push”. I was in a semi private room, which was nice and quiet. I did have a day nurse named Gail who was AWSOME, and a night nurse named Marta who was very nice. I also had a tech named Bea who was also great, but still it was a slow response to answer the nurse call light…20 min. was the average. |
| Posted by: |
Kathy P. (Posted on June 4, 2004) |
| How Selected:
| i selected this hospital, because it was the hospital that the surgeon uses. Also, I had a friend who recommened both the doctor and hospital.. |
| Competitors: |
So far! all my pre-testing has been wonderful! Everyone is friendly. I will definetely change my doctors so we could go to Good Shepard. Very professional and caring. |
| Comments: |
Clean, organized and friendly. |
| Posted by: |
Happywls R. (Posted on April 16, 2004) |
| Overall Value: |
Average |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Good |
Privacy: |
Average |
Pain Medication: |
Average |
| Quiet: |
Poor |
Visiting: |
Good |
Staff Responsive: |
Poor |
| Parking: |
Good |
| How Selected:
| This is the only hospital my surgeon went to. |
| Competitors: |
I am a nurse and work at a hospital that I hope does a much better job of answering call lights and where the staff (mostly the aids/techs) are nicer and more caring and do a better job of helping the patient. The nurses were all very good, some were excellent (esp the night nurses), but some of the aids were downright nasty! |
| Comments: |
I am sorry to say I was not impressed. |
| Posted by: |
Patty O. (Posted on March 5, 2004) |
| Overall Value: |
Average |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Poor |
| Multi Security: |
Average |
Privacy: |
Very Poor |
Pain Medication: |
Good |
| Quiet: |
Poor |
Visiting: |
Average |
Staff Responsive: |
Average |
| Parking: |
Poor |
| How Selected:
| I had other surgeries at this hospital. |
| Competitors: |
Same |
| Comments: |
In 2 years they have improved greatly. |
| Posted by: |
Windy P. (Posted on February 23, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| This was the hospital my surgeion is affiliated with |
| Competitors: |
The facilities at this hospital are more modern, and the staff is more understanding and accomodating than any other hospital I've been to. |
| Comments: |
I have been to many other hospitals either as a patient or family member of a patient. I was a patient in the stepdown unit here. While other reviewers of this hospital have made negative comments on the privacy of this unit, they should remember that the unit is structured specifically to provide the post-op patients with the extra care and monitoring they need. They succeed at this very well with their unit setup by keeping the patients together and allowing the nursing staff one central area to cover. When needed there was always a nurse only a few seconds away. |
| Posted by: |
Debbie D. (Posted on February 18, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| My insurance co. would only cover this hospital at 100%. |
| Competitors: |
From other patient's experiences Good Shepherd is an excellent choice. |
| Posted by: |
Kim W. (Posted on February 4, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| MY surgeon is affiliated with this hospital |
| Comments: |
Overall, I was impressed with the hospital staff. The nurses in the ICU (where I was for nine days) were all wonderful (with the exception of one) and the nurses during the day on the regular floor were wonderful as well. Some of the nurses at night left a little to be desired, but anyplace will have good and bad nurses. My surgeon is amazing and I would highly recommend him. |
| Posted by: |
R S. (Posted on January 31, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Poor |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| My surgeon works out of this hospital |
| Competitors: |
Average |
| Comments: |
I was in the step down unit which has three patients to a room. All curtains were drawn so there was a little privacy. Although my last night there one of the patients was very annoying and talked loud all night long. I was sure glad to go home. There was a different nurse taking care of you each night, most of whom were very helpful and kind.
All in all, it would have been nice to have a private room, but they were all booked up. |
| Posted by: |
Mary B. (Posted on July 24, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| This is our Adovacate Insurance choice and now that I have spent some time their I would refer anyone there. |
| Competitors: |
The staff at Good Shepard was very friendly and they respect you. |
| Comments: |
I was in the Step Down unit and the staff their is excellent and they are not only their to care for you but also to listen and to talk to you and treat you with the up most respect. |
| Posted by: |
Joyce R. (Posted on June 14, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Average |
Privacy: |
Very Poor |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Excellent |
| How Selected:
| My surgeon works out of this hospital and it was 100% coverage with my medical insurance. |
| Competitors: |
Below average. |
| Comments: |
The staff tried real hard but the step down process was horrible. You're in a room with two other people and its very noisy and unrestful. I was in with two men and I felt this was totally inappropriate. Sometimes the other patients left their lights and TV's on all night and it was not peaceful at all. The one nurse seemed a bit overworked. I would suggest a different set-up with more privacy. |
| Posted by: |
Sara W. (Posted on May 24, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| My HMO chose it. |
| Competitors: |
I think this hospital was better than hospitals that I have been to in the city. |
| Comments: |
The staff was very friendly and accomadating. I never had a nurse that I would have termed "Atilla the Hun". I can't say that about other hospitals. |
| Posted by: |
John S. (Posted on May 12, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Nearby; been there before; covered under insurance policy |
| Competitors: |
Excellent facility; good staff; responsive to your needs. |
| Comments: |
Feel it is a good facility; no complaints whatsoever! |
| Posted by: |
Crystal B. (Posted on February 24, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| Competitors: |
Staff was incredible. I have never been anywhere where a staff was that friendly and helpful. |
| Posted by: |
Kim C. (Posted on December 23, 2002) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| It was the hospital that the Dr. used. I had been there numerous times in the E.R. and never had any trouble. |
| Competitors: |
It is much nicer than Alexian Brothers. It is cleaner and more modern. |
| Comments: |
I had a good overall experience. It is a hospital not a hotel so you can not expect the best accommodations. The staff was very friendly and also responsive to my needs. |
| Posted by: |
Deb R. (Posted on November 5, 2002) |
| Overall Value: |
Good |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Average |
Privacy: |
Average |
Pain Medication: |
Good |
| Quiet: |
Very Poor |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| I work here and I have a HMO. It was the most cost effective for me. |
| Competitors: |
n/a |
| Comments: |
I felt I was in good care overall. The step down unit was horribley nouisy and very impersonal. I could'nt wait to get out of there. |
| Posted by: |
Lezli M. (Posted on August 15, 2002) |
| Overall Value: |
Very Poor |
Oversized Equipped: |
Poor |
Oversized Sensitive: |
Very Poor |
| Multi Security: |
Very Poor |
Privacy: |
Poor |
Pain Medication: |
Poor |
| Quiet: |
Very Poor |
Visiting: |
Good |
Staff Responsive: |
Very Poor |
| Parking: |
Average |
| How Selected:
| My surgeon practices here. |
| Competitors: |
HORRIBLE! The nursing care was downright SCARY!! |
| Comments: |
I feel that I am lucky that I got out of there without an infection, or worse. If anyone wants details of my horrifying stay, just e-mail me. |
| Posted by: |
Penny G. (Posted on June 4, 2002) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Average |
Pain Medication: |
Average |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| Insureance coverage |
| Competitors: |
Overall the experience was ok. There were not a wealth of information people. It was hard for people to find my room since no one was there to help. |
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