|
New York Forum
Resources in New York
Other Message Boards
» Main ObesityHelp Messageboard
Warning: mysql_fetch_row(): supplied argument is not a valid MySQL result resource in /home/www/production/v1_nonwebroot/includes/bsvl-chatlink.inc.php on line 6
Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /home/www/production/v1_nonwebroot/includes/bsvl-chatlink.inc.php on line 7
|
Highland Hospital
Feedback posted by the public
|
|
Have you been a patient at this hospital?
If so, please share your experiences with our community!
Click here to log into your profile. Once there,
click on the hospital review link.
Hospital Credentialing Resource:
Click here for
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO),
the independent nonprofit organization, which accredits and rates United
States hospitals. A Quality Check service at the bottom of that
page lets you conduct searches.
View other hospitals in New York where bariatric surgery is performed.
|
Number of Contributors: 103
WARNING: Does this hospital have less than 25 reviews?
If so, don't let a small sample size bias you.
Subjective reviews below are relayed merely as a partial and incomplete
research tool.
Survey Questions:
- How would you rate its overall value? (“Overall Value”)
- How well equipped was the hospital to handle overweight patients? (“Oversized Equipped”)
- How sensitive was the staff to the needs of overweight patients? (“Oversized Sensitive”)
- How safe did you feel that the hospital was well equipped enough to handle any medical
emergency that might arise during your stay there? (“Multi Security”)
- How much privacy did you feel the hospital gave you? (“Privacy”)
- How responsive did you feel the hospital was in giving you pain medications? (“Pain Medications”)
- How restfully quiet did you find your experience? (“Quiet”)
- How accommodating was the hospital in allowing visitors to see you? (“Visiting”)
- How responsive do you feel the staff was in helping you with your general needs during
your stay? (“Staff Responsive”)
- How would you rate the parking accomodations? (“Parking”)
- How did you select this hospital? (“How Selected”)
- How would you compare this hospital to others that you have been to? (“Competitors”)
- What other comments do you have about this hospital? (“Comments”)
| Posted by: |
Tina G. (Posted on November 20, 2008) |
| Overall Value: |
Average |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Average |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Poor |
| Parking: |
Very Poor |
| How Selected:
| This is the hospital where Dr O'Malley's clinic is located. |
| Competitors: |
I am not familair with other Rochester hospitals. |
| Comments: |
Everyone was kind and caring and tries very hard; they are simply understaffed and overcrowded. There were patients in the corridors during my stay. Staff was slow to respond but not from laziness or lack of caring--they are quite simply overworked. I had no complications which required rapid response--I would assume they would all do their best in such a situation. |
| Posted by: |
Carol M. (Posted on November 8, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| because of the program and the dr |
| Competitors: |
one of the best |
| Comments: |
Everyone and everything was perfect.
went above and beyond to make sure
i was comfortable and ok. |
| Posted by: |
Candace S. (Posted on April 28, 2008) |
| Overall Value: |
N/A |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| the doctor and program offered |
| Competitors: |
so far the hospital i s nice and clean, i will update after my wls stay |
| Posted by: |
Damara C. (Posted on April 8, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| Through word of mouth based on the excellence of the bariatric center. |
| Competitors: |
Wondeful experience but I don't have much to compare to-never had an operation or hospital stay. |
| Comments: |
I don't think I could have asked for anything else. For the most part the nurses and technicians were friendly and encouraging, got me meds when I needed them, and provided support for me when I needed it. I was discharged in a timely way and sent home with adequate instructions. |
| Posted by: |
Jan T. (Posted on March 21, 2008) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| My doctor works out of Highland |
| Competitors: |
It is comparable in most aspects but it's Bariatric Center is superb |
| Comments: |
I was very comfortable there. The nursing and tech staff were wonderful. I was on the 6th floor and they were the best! |
| Posted by: |
Nancy C. (Posted on February 15, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| One my insurance provider covers and suggests.I had met with the staff at the facility and that has been very informative. They are excellent in providing information and very up-front as to what to expect they answered alot of questions. The process has been good experienceand they made my decision easier knowing how excellently they are towards those of us who are obese. |
| Competitors: |
Have no comparison, although made me feel very comfortable that they were very understanding to my personell feelings and needs. |
| Comments: |
Staff very kind and compassionate. always willing to go the extra mile, very
clean enviroment. Very accomidating to my husband and visitors. Made me very comfortable. Nurses and tecks great bunch. Also very quick to answer call lights. I had a very pleasant stay. Dr. Johnson is wonderful!!! |
| Posted by: |
Judy S. (Posted on February 3, 2008) |
| Overall Value: |
N/A |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
N/A |
Pain Medication: |
N/A |
| Parking: |
Average |
| Posted by: |
Patricia N. (Posted on November 3, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| My Bariatric Program is based at Highland. |
| Competitors: |
Larger than hospitals closer to home. |
| Comments: |
Highly professional. Not too big or too small. |
| Posted by: |
Sue S. (Posted on October 10, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Very Poor |
| How Selected:
| This is where my surgeon does his surgeries. |
| Competitors: |
I have many surgeries in the past at various hospitals and this was my first time at Highland and I was very impressed with their over-all desire to please the patient. |
| Comments: |
These people go out of their way to make you comfortable and get you anything you need or ask for. |
| Posted by: |
Betsy R. (Posted on October 1, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| After researching Bariatric programs. I selected my Dr. first and this is the Hospital he works with. |
| Competitors: |
It is the only hospital I have been to in the Rochester area. |
| Comments: |
The staff went above and beyond. They were truly great!! |
| Posted by: |
Lisa A. (Posted on July 24, 2007) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Posted by: |
Dale F. (Posted on July 11, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| I was referred to Dr. W. O'Malley by my PCP. Dr. O'Malley works out of Highland Hospital in Rochester, NY. |
| Competitors: |
I am not familiar with other hospitals in that area, but I would rate Highland Hospital as Excellent. |
| Comments: |
I have nothing but excellent comments to share about Highland Hospital and the staff there. They are extremely considerate, caring and truly awesome when dealing with patients who have undergone or are undergoing WLS. ***** (5 star) |
| Posted by: |
Deactivated Member (Posted on June 25, 2007) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Average |
Pain Medication: |
Average |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Good |
| Competitors: |
Much more friendly, person-centered. Much more responsive. |
| Posted by: |
Christina C. (Posted on May 24, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| it is the hospital where my dr is locate and performs his surgeries |
| Competitors: |
that is easy . they are much more nicer staffed and beyond a doubt more qualified to deal with people that need this surgery |
| Comments: |
i would (if needed to be in a hospital) not hesitate and go there again for anything . |
| Posted by: |
Josee N. (Posted on April 28, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
N/A |
Oversized Sensitive: |
N/A |
| Posted by: |
Sandy S. (Posted on April 10, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| My chosen Dr. operates at this hospital |
| Posted by: |
Chasity B. (Posted on March 29, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| Dr. O'Malley works at this hospital that is the reason for me selecting it.. |
| Competitors: |
this is the first hospital stay I have had so i have nothing to compare it to.. |
| Comments: |
for the most part this was a great place.. a few of the nurses seemed to be having a bad day but the others made up for them, esp. Cheryl she was great.. over all it was a smooth ride.. |
| Posted by: |
Kara H. (Posted on March 15, 2007) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| very reputable bariatric program and experienced bariatric surgeons |
| Competitors: |
smaller, friendlier and more personalized care than some of the larger hospitals in the area |
| Comments: |
The surgical team was outstanding and that was most important to me. My Surgeon and the Surgical residents took excellent care of me. All hospital staff was nice and helpful although the nurses and techs were extrmely busy and I didn't get as much attention as I had expected. |
| Posted by: |
Dannette W. (Posted on February 25, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| This is the Hospital that Dr. O'Malley works out of. The Bariatric Office is located at Highland. |
| Competitors: |
I don't know much about the other Hospitals. Strong Memorial seems to be as nice as Highland is. Very helpful staff as well. |
| Comments: |
Highland Hospital is a beautiful hospital very friendly staff. |
| Posted by: |
Beezie . (Posted on February 20, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| How Selected:
| Dr is there |
| Competitors: |
never been in the hospital before |
| Posted by: |
Scott G. (Posted on January 16, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| surgeon located there |
| Competitors: |
much more attention than other local hospitals. |
| Comments: |
very, very professional and organized. the nurses dealt only with bariatric patients and all knew exactly what I should (or should not) be doing based on how many hours post-op I was. |
| Posted by: |
Char M. (Posted on January 1, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| A friend had surgery there. I liked that it is a teaching hospital associated with the local university. |
| Competitors: |
I was very impressed. |
| Comments: |
I would recommend the doctor and the hospital to anyone who asked. |
| Posted by: |
Mary Ann E. (Posted on January 1, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| I chose the hospital because of the staff of surgeons there. |
| Competitors: |
The same high qualities as the other local hospitals. |
| Comments: |
I would highly suggest that the Christmas Holiday's are a great time to have surgeries done. A private room is easier to get, the patient ratio is less, and care is wonderful. |
| Posted by: |
Marci B. (Posted on November 13, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| Visted 2 others before deciding who I would be most comfortable with. Dr. O'Malley was by far the most competent Doctor that I met with. His office staff was pleasant, I didn't get a warm fuzzy feeling from them, however, they did their job and did it in a very professional, timely manner. I never had to deal with the insurance company. Dr. O'Malley doesn't do follow-up however he has an awesome NA, Ms. Coniglio, She very helpful and very quick to respond to any questions that I have. |
| Competitors: |
Very prompt and thorough! |
| Comments: |
All the nurse staff, OR staff, pre-admission staff where wonderful and very confident in what they did. One nurse was a bit witchy during the first night after my surgery, I told her how bad my IV was hurting, but she kept pumping all my meds through it. By morning my hand was the size of a lg. grapefruit, very hot and extremely painful. The am nurse immediately changed it. This made my life a bunch eaiser. If I hadn't been so out of it with the morphine, I might have gave her a piece of my mind. The same nurse who wouldn't change my IV also came in to draw blood. I told her that I always need a butterfly needle in a certain spot. She informed me that the staff used the size need according to their ability. Well guess what, 4 pokes later and 2 different nurses, she decided that it would be OKAY for them to try a butterfly in my prefered vein. Guess what, it worked like a charm. GRRRR! Anyway there always has to be one bad apple to spoil the whole cart. Overall my surgery was a breeze. I would do it again in a heart beat. |
| Posted by: |
Kim C. (Posted on October 18, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Average |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| My surgeon uses it. |
| Competitors: |
It is smaller and seems less chaotic, more peaceful. |
| Comments: |
Most of the techs and nurses were wonderful. At times it took a while to get a response to pain meds (40 minutes). |
| Posted by: |
Wendy S. (Posted on October 14, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| My sister had this surgery 3 years ago and she had an exellent experience. |
| Competitors: |
This hospital was very helpful and hospitable. The staff was kind and caring. I have no complaints about my stay in Highland Hospital. |
| Posted by: |
Annette A. (Posted on August 22, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Poor |
| How Selected:
| I knew I wanted Dr. O'Malley to be my surgeon, and he is affiliated with Highland |
| Comments: |
My surgeon told me to bring my cpap machine, but the staff never used it. I was put on oxygen and then nothing. I was too tired to say anything, but I thought that was pretty bad practice. They put it in my closet. |
| Posted by: |
Gen D. (Posted on June 11, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| SURGEON AND OBGYN AFFILIATED WITH THIS HOSPITAL(HAD MY SON THERE) |
| Competitors: |
THIS IS BY FAR A BETTER HOSPITAL THAN THE ONE IN MY TOWN |
| Comments: |
GREAT HOSPITAL..ACCOMEDATES WHENEVER POSSIBLE |
| Posted by: |
Nenner N. (Posted on April 27, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| Had my 2 children here--also where my doctor performs surgeries. |
| Competitors: |
I greatly prefer Highland to the other hospitals in the area. However, I think we have some of the best medical facilities there can be. |
| Comments: |
Love the hospital. The staff was friendly and responsive. Only complaint would be the girl in the room with me was a constant whiner. And I wasn't roomed with another bypass patient. I would have loved that. |
| Posted by: |
Isabelle D. (Posted on March 6, 2006) |
| Overall Value: |
Poor |
Oversized Equipped: |
Poor |
Oversized Sensitive: |
Poor |
| Multi Security: |
Average |
Privacy: |
Average |
Pain Medication: |
Good |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Very Poor |
| Parking: |
Excellent |
| How Selected:
| It is where my MD practices and he is terrrific. Anesthesiologist was also excellent. |
| Competitors: |
Poorly. |
| Comments: |
I am an experienced acute care nurse and past instructor, but the nursing care I recieved was the worst I have seen with a few exceptions. |
| Posted by: |
Star M. (Posted on September 11, 2005) |
| Overall Value: |
N/A |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| I selected this hospital because this is where Dr. William O'Malley does his surgeries. |
| Competitors: |
I have also been a patient at Part Ridge Hospital and because Highland is a smaller hospital - I felt I got more personal attention. |
| Comments: |
This is a very clean, well run hospital |
| Posted by: |
Amy J. (Posted on August 22, 2005) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Average |
| How Selected:
| Dr. O'Malley and his team practice at Highland |
| Competitors: |
Highland is a very good hospital. I had many tests and everyone was good-natured and pleasant. I have been to 2 other Rochester hospitals and felt that Highland was the best yet. |
| Comments: |
I had good nurses and techs. I did feel that I had to ask them what they were giving me each time. But there weren't any mistakes. I do not recommend taking your own medicine. They did not return it to me and I had to pay for a new prescription out of pocket. I had good care from all of the doctors too. Most of them came back to see me and to see how I was doing. That meant a lot to me. Dr. O'Malley & Staff were great too. He visited often and so did his interns. I had a good experience overall. |
| Posted by: |
Sarah N. (Posted on August 17, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| I have a family member that also had the surgery. She recommended the doctor and the hospital.
|
| Competitors: |
I found Highland to be more advanced than any of the other hospitals I had ever stayed in. |
| Comments: |
I think that Highland is a crucial asset to the WLS community and would recommend it to anyone considering having WLS. |
| Posted by: |
Annette F. (Posted on July 24, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| This is where my surgeon works out of. |
| Competitors: |
Upon entering the hospital it has a very clean, calm atmosphere. You feel more like a person than a number and are treated with courtesy. |
| Comments: |
I love this hospital. The staff was very attentive and quick to respond to my requests |
| Posted by: |
Jennifer W. (Posted on June 30, 2005) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Average |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Excellent |
| How Selected:
| It was the hospital with which my surgeon affiliated. |
| Comments: |
While I was very pleased with how well the hospital was equipped to handle overweight patients and the privacy of the room I had, I felt there were not enough RNs on duty, and while the nurse techs were plentiful, they were not able to do anything more than take vitals and go get the RN. I also thought that some of the nurse techs were careless and thoughtless when it came to dealing with pain from a blown out IV that I had when they were trying to get vitals. |
| Posted by: |
Alison B. (Posted on June 20, 2005) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Average |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| Knowledge of area, location of surgeon. |
| Competitors: |
Smaller than most other hospitals in the area, gave it a more personalized feel. |
| Comments: |
Overall, the hospital facilities were fine. I had requested single room and was put in a double...on the 2nd post-op day I saw empty singles when walking the floor and asked the nurse to move me, which was accomplished very quickly. Nurses were overall very good. |
| Posted by: |
Mary Jo P. (Posted on June 17, 2005) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| Dr. O'Malley came highly recommended, and this is the hospital he works out of. |
| Posted by: |
Eileen P. (Posted on June 9, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| It's my surgeons hospital but I have also had two prior surgeries there and love it! |
| Competitors: |
Small enough that you are still a person and not just "the patient in room 419-2". Staff was very friendly and helpful but at times they did seem to be too busy. When things were calmer, they did come around more often. The place was hopping at times. |
| Comments: |
Very happy with Highland Hospital. It is easy to get around in and people will help with directions if you need them. Facility was very clean and staff is helpful and pleasant. TV and phone were ready to go when I got to my room and I was able to control the temperature myself (loved the AC unit...LOL). Bed was totally adequate and fairly comfortable. No complaints here! |
| Posted by: |
Brenda C. (Posted on May 27, 2005) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| It was where the docotor I chose to do my surgery did his practice. |
| Competitors: |
Way above average for any hospitals in my local area! |
| Comments: |
Everyone really seemed to KNOW what they were doing and they all seemed organized and double and sometimes triple checked everything! |
| Posted by: |
Nancy W. (Posted on May 1, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| This was the surgeon's hospital |
| Competitors: |
Highland was excellent. I have also been a patient at Rochester General and Strong. They were all good for me. |
| Posted by: |
Beth R. (Posted on April 23, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| Highland Hospital is where Dr. William O'Malley has his practice and performs gastric bypass operations. As I am his patient, this is where I had my Roux-en-y lap. completed. |
| Competitors: |
Highland Hospital is much smaller than Strong Memorial, although part of the same family. It is very "intimate" feeling, and there is a dedicated wing to those patients who have had Dr. O'Malley as their surgeon. They have wonderful accommodations for overweight patients (such as the beds, wheelchairs, scales, etc.), and they did an excellent job with the post-op menus and meals (my mother had gastric bypass surgery at another local hospital who goofed up the menu with each meal during her stay). The staff was very kind and caring; the nursing staff was superb. Dr. O'Malley stopped by each day throughout the weekend that I was there to check on myself and his other patients. I would highly recommend Highland Hospital for gastric bypass surgery and follow-up care. |
| Comments: |
Overall, it was a pleasure to stay at Highland. I felt well cared for, and follow-up was very thorough. |
| Posted by: |
Lynda W. (Posted on April 18, 2005) |
| Overall Value: |
Average |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Average |
Privacy: |
Good |
Pain Medication: |
Average |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Average |
| Parking: |
Average |
| How Selected:
| This is where my surgeon performs his surgery. |
| Competitors: |
The same. Not enough staff per patient. Some staff are beyond excellent. Some shouldn't be in the caretaker field. |
| Comments: |
I was there three days and never saw anyone sweep or mop my room. |
| Posted by: |
Patricia F. (Posted on March 22, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| My surgeon practices there. |
| Competitors: |
Overall, I would say that it is equal or above. Highland is smaller than some of the other Rochester hospitals and I think you get more personal attention. |
| Comments: |
I had a great experience at Highland. Absolutely nothing to complain about! |
| Posted by: |
Tammie T. (Posted on March 19, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsiv | |
