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Kaiser Permanente Richmond Medical Center
Feedback posted by the public
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Have you been a patient at this hospital?
If so, please share your experiences with our community!
Click here to log into your profile. Once there,
click on the hospital review link.
Hospital Credentialing Resource:
Click here for
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO),
the independent nonprofit organization, which accredits and rates United
States hospitals. A Quality Check service at the bottom of that
page lets you conduct searches.
View other hospitals in California where bariatric surgery is performed.
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Number of Contributors: 50
WARNING: Does this hospital have less than 25 reviews?
If so, don't let a small sample size bias you.
Subjective reviews below are relayed merely as a partial and incomplete
research tool.
Survey Questions:
- How would you rate its overall value? (“Overall Value”)
- How well equipped was the hospital to handle overweight patients? (“Oversized Equipped”)
- How sensitive was the staff to the needs of overweight patients? (“Oversized Sensitive”)
- How safe did you feel that the hospital was well equipped enough to handle any medical
emergency that might arise during your stay there? (“Multi Security”)
- How much privacy did you feel the hospital gave you? (“Privacy”)
- How responsive did you feel the hospital was in giving you pain medications? (“Pain Medications”)
- How restfully quiet did you find your experience? (“Quiet”)
- How accommodating was the hospital in allowing visitors to see you? (“Visiting”)
- How responsive do you feel the staff was in helping you with your general needs during
your stay? (“Staff Responsive”)
- How would you rate the parking accomodations? (“Parking”)
- How did you select this hospital? (“How Selected”)
- How would you compare this hospital to others that you have been to? (“Competitors”)
- What other comments do you have about this hospital? (“Comments”)
| Posted by: |
Panthera M. (Posted on July 27, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| It was where my GBS program was located. |
| Competitors: |
I think they rock. I highly recommend them. |
| Posted by: |
Kristin E. (Posted on June 24, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| Posted by: |
Kristi L. (Posted on June 2, 2008) |
| Posted by: |
Jennie J. (Posted on January 25, 2008) |
| Comments: |
I am only Pre-Op. So far, I feel the Bariatric Division of Kaiser is doing a great job. They have an online "Group" which is very helpful. |
| Posted by: |
Kathy C. (Posted on January 25, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| Posted by: |
Tanya J. (Posted on November 12, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| Posted by: |
Judi N. (Posted on September 17, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| I am a Kaiser member & was referred to Kaiser Richmond |
| Competitors: |
First hospital stay so N/A |
| Comments: |
My only complait is the noise level. It is a busy place and I am not sure anything could be done about that. I was happy I had to stay just one night. |
| Posted by: |
Judi N. (Posted on September 17, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| I am a Kaiser member & was referred to Kaiser Richmond |
| Competitors: |
First hospital stay so N/A |
| Comments: |
My only complaint is the noise level. It is a busy place and I am not sure anything could be done about that. I was happy I had to stay just one night. |
| Posted by: |
Susan K. (Posted on September 17, 2007) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| Posted by: |
Alicia L. (Posted on September 3, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| I have Kaiser, so they are the ones that chose which hospital program I would be using |
| Competitors: |
don't have any other references to compair to |
| Comments: |
I found Kaiser Richmond to be a very nice and accomodating hosptial. All the staff and doctors were nice, curteous and did everything they could do to make my stay more comfortable and to make sure that I was taken care of in all aspectss |
| Posted by: |
Shannon P. (Posted on August 20, 2007) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Average |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| My insurance is through Kaiser. |
| Posted by: |
Debra P. (Posted on August 19, 2007) |
| Overall Value: |
N/A |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Posted by: |
Michelle C. (Posted on August 6, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| No choice - All Kaiser No CA patients go to one of 3 hospitals and this was closest for me |
| Comments: |
My experience was 100% positive in all areas except noise. The noise was unbelievable as I was near the RN station. I heard talking 24/7. There is no regard for the fact that sick people are trying to rest. But as for the staff, they are all excellent and so caring. I wouldn't hesitate recommending this program to anyone. |
| Posted by: |
Debi R. (Posted on June 28, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| HMO only has three hospitals in N.CA They choose for you |
| Comments: |
Everyone that I came into contact with was friendly, caring, and I would not of wanted to be at any other hospital. |
| Posted by: |
R W. (Posted on June 19, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
N/A |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| Posted by: |
Daniela P. (Posted on June 11, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| My insurance provider. |
| Competitors: |
I have none to comapre it to. |
| Comments: |
The nurses were very nice. The hospital experience I had was not a bad one. |
| Posted by: |
Linda Y. (Posted on May 20, 2007) |
| Posted by: |
Michelle D. (Posted on April 28, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
N/A |
| Parking: |
Average |
| How Selected:
| I'm covered through Kaiser. |
| Comments: |
They have a very strict program at Kaiser in Richmond, but they staff is very knowledgable. I haven't gone through surgery, but I've attended several appointments there. |
| Posted by: |
Christine A. (Posted on March 26, 2007) |
| Overall Value: |
Average |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Average |
Privacy: |
Poor |
Pain Medication: |
Average |
| Quiet: |
Poor |
Visiting: |
Average |
Staff Responsive: |
Average |
| Parking: |
Average |
| How Selected:
| This was where the Baratic program was |
| Competitors: |
fair |
| Posted by: |
Paula H. (Posted on March 16, 2007) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Good |
| How Selected:
| This was the only hospital close to me which performed the surgery. |
| Competitors: |
Better than some, probably worse than others. |
| Comments: |
My main complaint was that I had no nurse call button for about the first 12 hours and was not checked on often enough. Most of the staff was very friendly, once they came around. |
| Posted by: |
Carol C. (Posted on March 15, 2007) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Good |
| Quiet: |
Very Poor |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| The hospital was determined by where you lived at. |
| Comments: |
The NOSIY neighbors were horrible! I could barely sleep. I had great nurses though!! |
| Posted by: |
Irmtraut M. (Posted on February 27, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| It was selected for my by my HMO, Kaiser. |
| Competitors: |
I have grown up working and volunteering in hospitals as my mom was a nurse. I've seen many and this one was small, but I have NEVER seen such great nurses and ancillary staff in action. It was great. I may hate the procedures of my HMO sometimes, but this hospital stay really was top notch and far above what I expected. |
| Comments: |
Kaiser Richmond has a small med-surg unit (30 beds or so), but from the time I went into pre-op and left from med-surg they were all great. I can't tell you how friendly the nursing staff was, because they have left me speechless. There was not a single insensitive nurse during my stay. I was incredibly well taken care of, they let my wife stay the night and she helped me so much. I hit my call light once because my IV went dry and the nurse was in there in less than 2 minutes. I just can't say enough great things and I would strongly, strongly enourage anyone in Northern Cal Kaiser to request Kaiser Richmond. Dr. Fisher, my surgeon, was top notch and has the best bedside manner of any surgeon I've met and better than most other internists I've interacted with. Great, great experience and I'll be sending the nursing staff a thank-you card because they were that great!! |
| Posted by: |
Stacy B. (Posted on December 8, 2006) |
| Posted by: |
Nicole B. (Posted on November 8, 2006) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| I was assigned because of my geographcial location. |
| Comments: |
I like the general atmosphere and staff alot. Everyone is so friendly and helpful. They make you feel at home and safe. I know I am in good hands. |
| Posted by: |
Jennifer V. (Posted on September 1, 2006) |
| Overall Value: |
Average |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Good |
Privacy: |
Poor |
Pain Medication: |
Average |
| Quiet: |
Average |
Visiting: |
Average |
Staff Responsive: |
Average |
| Parking: |
Very Poor |
| How Selected:
| I have Kaiser coverage and it's one of the closest ones. |
| Competitors: |
about the same as others. |
| Posted by: |
Gwen C. (Posted on April 24, 2006) |
| Overall Value: |
Average |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Average |
| How Selected:
| I'm a Kaiser member and that's the hospital for my area. |
| Competitors: |
I don't know of others. |
| Comments: |
I only had one problem and that was with one nurse who was overworked and kept mistaking me for someone else. Other than that the entire process was great. |
| Posted by: |
Kymberlee B. (Posted on February 22, 2006) |
| Overall Value: |
Average |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Average |
Privacy: |
Very Poor |
Pain Medication: |
Average |
| Quiet: |
Very Poor |
Visiting: |
Average |
Staff Responsive: |
Very Poor |
| Parking: |
Good |
| Comments: |
The nurses in pre op were calming and friendly. The or staff didn't even tell me to count backwards I was out in seconds. In Recovery I woke up to alot of gas pain. Push the button like crazy. After leaving the recovery room it was all down hill. The room was small and hot. They were painting the hallways at 7pm which smelled great. The nurses and staff were rude and loud. No one was on the same sheet of music. My roommate almost smothered by a plastic pillow that some how covered her face. I spent the first hour sitting outside on the terrace. I just wanted the cath out. No one told me to walk and thank god no one woke me to walk...though how can you sleep with the am staff chatting about their weekend so loudly in the hall at 3 am. I finally put a note on the door requesting it to be closed. My surgeon Dr Fisher visited me and said I could leave when I was ready...after he left 3 nurses tried to give me the bums rush after I told them my husband was picking me up at a specific time.(I even asked if anyone was scheduled for the room I was in and they said no) And the rudest had to be an ICU nurse who came in and literally ripped the leg massage things off my legs and threw them in the garbage... right after my Dr. and I joked about me taking them home he said I could keep them (but not the machine) and then she was going to rip out my IV and I said no MY nurse was going to give me another bag of fluid...and this ICU nurse got really huffy and said ok I'll let you have the rest of this one (it was 1/4 full) as it emptied my nurse came in and have me a new bag. I had to go to the ER later in the week because of a high temp and the richmond ER very nice as well as the x ray/cat scan staff. |
| Posted by: |
Danescha S. (Posted on September 9, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| I'm a member of Kaiser so they picked the Richmond facility for me |
| Competitors: |
Ive belonged to Kaiser since I was a baby. I love my hospital |
| Comments: |
My surgery went great. I love Dr. Park. She is a life saver. And all the nurses who took care of me were great. I didnt need any help from the lift team but they where there if I needed them. The whole staff made me feel comfy. |
| Posted by: |
Kimberly A. (Posted on July 12, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| It was pretty much selected for me. It is one of a couple places Kaiser does this surgery. |
| Competitors: |
It was better than other Kaiser hospital that I have been at. |
| Comments: |
These people are awesome. They are helpful, caring, compassionate right from the start. We live three hours from Richmond and know nothing of this town other than Kaiser so instead of making my husband travel all the way home and all the way back they provided me with a private room for him to stay with me. They are an extremely busy staff of nurses (gov't fault?!) so it took them a bit to answer call light but once my hubbie and I got the hang of unplugging things we were able to handle it. AWESOME, AWESOME, AWESOME!!!!!!!! |
| Posted by: |
Deactivated Member (Posted on June 27, 2005) |
| Overall Value: |
Average |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Average |
| Multi Security: |
Very Poor |
Privacy: |
Good |
Pain Medication: |
Average |
| Quiet: |
Very Poor |
Visiting: |
Good |
Staff Responsive: |
Very Poor |
| Parking: |
Excellent |
| How Selected:
| I was assigned this hospital by Kaiser. |
| Competitors: |
This is a very small hospital by local standards. I would not come back to this hospital based on my experience with untrained, uneducated staff. |
| Comments: |
The hospital nursing staff was a major problem for me. I had to leave after less than 24 hours because the level of care was just horrible. Unbelieveably bad experience. |
| Posted by: |
Susan M. (Posted on June 17, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| This was the hospital closest to my home that performed the surgery. |
| Competitors: |
I have found almost all Kaiser Hospitals to be top quality (in my area anyway) |
| Comments: |
You have to know how to handle the Kaiser system. Sometimes it requires you being a little aggressive. I made sure that I had all my ducks in a row before going into the hospital. The only downside to my entire stay was the night nurse didn't want to help me walk (I was up and walking 1.5 hours after surgery) and when I got upset about this she wanted to preach her religion to me. Other wise everything was great. |
| Posted by: |
K T. (Posted on May 1, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| It was selected for me. However it is the closest hospital to offer WLS. |
| Competitors: |
I personally have never stayed in a hospital prior to this surgery (except when I was born). Kaiser Richmond is a smaller hospital but they were very friendly, kind, and nice. Albeit it was older, it was very well kept up and attractive. |
| Comments: |
I thought that the hospital was great. The staff was great at night but daytime they had more things to do and more people awake to deal with so it took a bit longer to get what one needed. |
| Posted by: |
Cindy G. (Posted on April 9, 2005) |
| Overall Value: |
Poor |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Good |
| Multi Security: |
Poor |
Privacy: |
Very Poor |
Pain Medication: |
Very Poor |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Poor |
| Parking: |
Average |
| How Selected:
| My HMO slected for me. |
| Competitors: |
Below average |
| Comments: |
The staff was not trainned well at all in any area,you needed someone there with you or your forgoten. |
| Posted by: |
Melissa G. (Posted on November 15, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| Posted by: |
Mike C. (Posted on October 21, 2004) |
| Multi Security: |
N/A |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Very Poor |
| Parking: |
Average |
| How Selected:
| I have Kaiser as my HMO and this Hospital is the only one in the area close to me that performs the Gatsteric Bypass surgery. |
| Comments: |
Dr. Baggs and his staff were great! Surgery went like clock work, I was very impressed. However the Nursing staff on the ward were the worse I have every been exposed to. First off they were very short handed, they did not or could not respond to all the patients requests, the patient in the room next to me had called and called then as she was having problems, she was yelling for help, I ended up getting up and getting a nurse to come in to check on her. There was no personal care, nio compassion and definately NO communication between the nurses and the patients. VERY DISAPPOINTED. Something needs to be done there. |
| Posted by: |
Ken B. (Posted on August 10, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Good |
| Multi Security: |
Average |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| The hospital sort of selected me. I really had no "choice" per se (at least I don't think I did). I was aproved for Richmond, and that was that. It was fine for me, because it was the closest Kaiser to my home and my family. |
| Competitors: |
Just as good as any other hospital. Having never had surgery myself, I can only compare what my father experienced with hospitals (he was in several) with my experience. |
| Comments: |
The surgical staff was fantastic. They mad you feel as comfortable as you could be, give that you are pretty nervous (at least I was). Except for one nurse that totally forgot I existed for about two hours, the rest of the staff was attentive and excellent. |
| Posted by: |
Jane A. (Posted on August 6, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Average |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Average |
| Parking: |
Good |
| How Selected:
| I have Kaiser and this is the hospital were Kaiser has a bariatric program. |
| Competitors: |
Good |
| Comments: |
Most of the staff were helpful and the hospital was very clean. |
| Posted by: |
Melissa S. (Posted on July 31, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Average |
| How Selected:
| I'm a Kiaser patient, so I went where they told me to go. |
| Competitors: |
The Richmond facility was way better than the hospital I had my son in 9 years ago. |
| Comments: |
I just wanted to say that the facility was excellent, I even had a private room! The staff was also excellent, everybody was knowlegable, cheerful, and wonderful. The only problem I had was that they were dreadfully understaffed, so responce time was very slow. Otherwise, everything was fantastic! |
| Posted by: |
Marcia N. (Posted on July 30, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| Posted by: |
Merry L. (Posted on June 25, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| Kaiser is an HMO and this is the closest facility to where I live that does the surgery. |
| Competitors: |
I think Kaiser, Richmond is about the same as hospitals in the Sacramento area. It is an older facility that has been updated to meet the current needs. |
| Comments: |
I thought the staff treated me with respect and care. I was impressed with the lift team. They were excellent. I felt that even though there was a "full house" while I was there, I was given great care. The only thing I would have done differently is stayed one more day. I think they release you to soon. |
| Posted by: |
Vickie C. (Posted on June 12, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| I have used Kaiser Insurance for over 17 yrs. This hospital was one of just a few in the system that performs this surgery. |
| Competitors: |
I feel Kaiser Richmond, as well as other Kaiser hospitals spare no expense in getting to the root of the problem, they never hesitate to order tests etc. They always seem to be at the forefront of any and all new developments involving the particular specialty they practice. |
| Comments: |
I am very impressed with Kaiser Richmond Hospital, I can't imagine getting better care at any facility anywhere. I feel very lucky that I had this top notch hosptial and staff. I want to add that each and every one of the staff from Drs, nurses housekeeping orderlies where some of the most pleasant people I have ever met! I felt honored to have my surgery and care at Richmond Kaiser. |
| Posted by: |
Sandy L. (Posted on May 11, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Excellent |
Visiting: |
Good |
Staff Responsive: |
Average |
| Parking: |
Good |
| Comments: |
The nurses made it very clear that I was a Barriatric patient. They were very attendtive, and made me feel that I was important to them. Dayshift nurses were much busier than the other shifts. It was kinda cool walking into the surgery room I got to see everything before it all happened. |
| Posted by: |
Sandy L. (Posted on May 11, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Excellent |
Visiting: |
Good |
Staff Responsive: |
Average |
| Parking: |
Good |
| Comments: |
The nurses made it very clear that I was a Barriatric patient. They were very attendtive, and made me feel that I was important to them. Dayshift nurses were much busier than the other shifts. It was kinda cool walking into the surgery room I got to see everything before it all happened. |
| Posted by: |
Cindi P. (Posted on April 9, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| My insurance provider IS Kaiser and I was recommended to Richmond Kaiser. |
| Competitors: |
I felt the staff was very supportive and Dr. Baggs is the BEST! Everyone on the bariactrics teams treats you life family - they are so wonderful! |
| Comments: |
Hospital was pretty quiet (small) and they staff was very nice and very respectful - the nurses hugged me when I left - so cool! |
| Posted by: |
Cindi P. (Posted on April 9, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| My insurance provider IS Kaiser and I was recommended to Richmond Kaiser. |
| Competitors: |
I felt the staff was very supportive and Dr. Baggs is the BEST! Everyone on the bariactrics teams treats you life family - they are so wonderful! |
| Comments: |
Hospital was pretty quiet (small) and they staff was very nice and very respectful - the nurses hugged me when I left - so cool! |
| Posted by: |
Kelly V. (Posted on March 27, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| Kaiser insurance - PCP sent me to Richmond. Nearest Bariatric center to home. |
| Competitors: |
I was quite impressed with the bariatric program and the staff members. |
| Comments: |
I was pleased with my stay and treatment. |
| Posted by: |
Paulette B. (Posted on March 20, 2004) |
| Overall Value: |
Average |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Average |
| Multi Security: |
Average |
Privacy: |
Average |
Pain Medication: |
Good |
| Quiet: |
Average</ | |
