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Kennewick General
Feedback posted by the public
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Have you been a patient at this hospital?
If so, please share your experiences with our community!
Click here to log into your profile. Once there,
click on the hospital review link.
Hospital Credentialing Resource:
Click here for
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO),
the independent nonprofit organization, which accredits and rates United
States hospitals. A Quality Check service at the bottom of that
page lets you conduct searches.
View other hospitals in Washington where bariatric surgery is performed.
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Number of Contributors: 32
WARNING: Does this hospital have less than 25 reviews?
If so, don't let a small sample size bias you.
Subjective reviews below are relayed merely as a partial and incomplete
research tool.
Survey Questions:
- How would you rate its overall value? (“Overall Value”)
- How well equipped was the hospital to handle overweight patients? (“Oversized Equipped”)
- How sensitive was the staff to the needs of overweight patients? (“Oversized Sensitive”)
- How safe did you feel that the hospital was well equipped enough to handle any medical
emergency that might arise during your stay there? (“Multi Security”)
- How much privacy did you feel the hospital gave you? (“Privacy”)
- How responsive did you feel the hospital was in giving you pain medications? (“Pain Medications”)
- How restfully quiet did you find your experience? (“Quiet”)
- How accommodating was the hospital in allowing visitors to see you? (“Visiting”)
- How responsive do you feel the staff was in helping you with your general needs during
your stay? (“Staff Responsive”)
- How would you rate the parking accomodations? (“Parking”)
- How did you select this hospital? (“How Selected”)
- How would you compare this hospital to others that you have been to? (“Competitors”)
- What other comments do you have about this hospital? (“Comments”)
| Posted by: |
Janet A. (Posted on August 2, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| The Doctor does all the surgeries there. |
| Competitors: |
Its was similar to a previous stay at another hospital. |
| Comments: |
I really enjoyed the staff. They were very friendly and courteous. I wish I could remember all their names because they were all very special. |
| Posted by: |
Lori A. (Posted on October 11, 2007) |
| Overall Value: |
Average |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Average |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Average |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| This is where Dr. Heap does his surgery |
| Competitors: |
I am not familiar with other hospitals in the area |
| Comments: |
With the exception of one nurse, the care i received while in the ICU was AMAZING.
I picked up a lovely case of MRSA while at this hospital |
| Posted by: |
Scot J. (Posted on March 14, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Good |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| This is where my physican practices |
| Competitors: |
n/a |
| Comments: |
An excellent smaller hospital. Although buit in the 1950's, it has been updated. The staff was very caring and attentive. |
| Posted by: |
Joel E. (Posted on October 17, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| Competitors: |
I've stayed at Swedish Hospital (Seattle) and Steven's Hospital (Edmonds) in the past and the stay at Kennewick was as comfortable as stays at either of those "big city" locations. |
| Comments: |
Helpful and (mostly) friendly nursing staff were always available when I needed them and usually before. I appreciate that they took the time to do things like write the date on a white board and crack a joke from time to time. Most importantly, they didn't kick the foley too terribly often (ZAP!).
There were a couple of brief instances where it was clear that communication between staff had suffered a bit, but, without fail, the staff ably tended to my recovery and comfort. |
| Posted by: |
Jenn J. (Posted on September 14, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| It is the hospital my surgeon uses. |
| Competitors: |
I haven't been in the other hospitals in that area. |
| Comments: |
I have been an R.N. for almost 30 years and have worked in about 7 different hospitals. I've also been a patient 3 other times. The staff at KGH gave me excellent care from beginning to end. I felt safe and well cared for the whole time. They have inspired me to make sure my patients where I work, feel as safe and cared for under my care. |
| Posted by: |
Jennifer I. (Posted on May 7, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| This is the only hospital Dr. Heap does surgery in. |
| Competitors: |
I dont really know anything about any other local hospitals, but if I had to compare to other hospitals I have stayed in this hospital is much better. They gave me more personal one on one time than any hospital I have ever been in. My NA was a man and he really made sure he dodded over me and did his best to make sure I was comfortable. Not to mention when it was time for my sponge bath, he wasnt afraid to touch me and I felt squeaky clean afterwards. |
| Comments: |
I only have one sort of negative comment about my stay... There was a nurse there who thought I should try and ween myself off of the pain meds two days out. Ugh! I wanted to wring her neck. LOL Fortunatly, Doc, gives his cell phone number to his patients and I called him up and told on her. LOL Of course Doc took care of it and I was on my way to less pain in about five minutes. Other than that one nurse at that one time everything was wonderful. Thank you all you wonderful people=) |
| Posted by: |
Sylvie P. (Posted on February 24, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| It's the hospital that my doctor uses and has an agreement with to do his bariatric surgery. |
| Comments: |
Everyone (staff) was wonderfully accommodating and showed real concern and care for me. I truly appreciate all the help they gave me. |
| Posted by: |
Vicki S. (Posted on August 10, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| My doctor selected hospital |
| Comments: |
Hospital and staff were excellent. |
| Posted by: |
Kathy F. (Posted on July 19, 2005) |
| Overall Value: |
Poor |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Average |
Privacy: |
Average |
Pain Medication: |
Poor |
| Quiet: |
Average |
Visiting: |
Average |
Staff Responsive: |
Poor |
| Parking: |
Good |
| How Selected:
| Where Dr Heap does surgery |
| Comments: |
|
| Posted by: |
D D. (Posted on June 26, 2005) |
| Overall Value: |
Average |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Average |
Privacy: |
Average |
Pain Medication: |
Poor |
| Quiet: |
Poor |
Visiting: |
Average |
Staff Responsive: |
Poor |
| How Selected:
| KGH is the only hospital my surgeon preforms this surgery in. |
| Posted by: |
Susan B. (Posted on June 1, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| This hospital is chosen by my surgeon. |
| Competitors: |
I would rate this hospital as good or higher as any hospital I have stayed in. |
| Comments: |
Everyone from the woman who checked me in to the nurses and aids were wonderful. Caring, sensitive and amazingly kind. |
| Posted by: |
Lorrie C. (Posted on May 13, 2005) |
| Overall Value: |
Good |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| Doctor |
| Competitors: |
Good |
| Comments: |
Good staff |
| Posted by: |
Angie J. (Posted on April 15, 2005) |
| Overall Value: |
Average |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Excellent |
| How Selected:
| It's my surgeon's pick |
| Competitors: |
ICU - 5 out of 5 STARS
General population - 3 out of 5 Stars |
| Comments: |
Connie, a hed-head, RN not friendly, left you uncovered for ages, never said a kind word, and always was telling you of all the patients that she had to deal with, and you weren't the only one after all!!!
Some staff grew on you because you had them for your entire stay, like Nancy, however, she had no knowledge of the power beds and hurt me quite a lot. I was very happy to only have had Connie one night only. |
| Posted by: |
Kim S. (Posted on March 9, 2005) |
| Overall Value: |
Average |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Very Poor |
| Multi Security: |
Average |
Privacy: |
Poor |
Pain Medication: |
Good |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Very Poor |
| Parking: |
Excellent |
| How Selected:
| Was the one used by surgeon |
| Competitors: |
I have had many experiences with hospital stays and sugery, and I can honestly say that I had the worst care ever. I had no hygiene care the whole time I was in ICU [3 days], my mom was with me and asked them about it and they responded that " when she can get up and stand by the bed we will get her a basin. Has no clean sheets twice in 5 days. If your'e gonna go here I would be ready to battle for your needs to be met. |
| Posted by: |
Sandra C. (Posted on February 1, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Dr. Heap uses this hospital for his surgeries. |
| Competitors: |
Compared to UW Hospital, this was quiet and fewer staff in and out! |
| Comments: |
Easy to use, was very accomodating to my Mom who stayed with me. Met all my needs immediately. |
| Posted by: |
Carlene O. (Posted on September 14, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Hospital that is preferred by my surgeon. |
| Competitors: |
Very good. |
| Comments: |
Staff was friendly and caring. Responded quickly to call light and medication needs. |
| Posted by: |
Cindy S. (Posted on February 29, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
N/A |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| It is my local hospital. |
| Competitors: |
I can't compare. |
| Comments: |
I thoguht every person I came in contact with from pre-registering to the surgical nurses,the anethesiologist, and the care in ICU were wonderful!!! |
| Posted by: |
Donna O. (Posted on February 28, 2004) |
| How Selected:
| It is the only hospital this surgeon uses for bariactric surgery. |
| Competitors: |
Generally good, except when it comes to the obese. |
| Comments: |
I think Kennewick General is so worried about malpractice insurance costs, that they lost sight of their mission to treat all patients with the best care available. I was told the only insurance they chose to refuse to subsidize was the one for bariactric surgery. It sounds like discrimination against people with obesity to me. |
| Posted by: |
Sharon A. (Posted on January 28, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Average |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| Posted by: |
Debbie D. (Posted on July 14, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| This Hospital is only about 2 miles away from my home. I've always gone to this hospital for any of my medical needs |
| Competitors: |
I love this hospital. I've always been treated very well here. I think it's the best |
| Posted by: |
Cory H. (Posted on July 14, 2003) |
| Overall Value: |
Average |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Very Poor |
| Multi Security: |
Average |
Privacy: |
Average |
Pain Medication: |
Average |
| Quiet: |
Very Poor |
Visiting: |
Very Poor |
Staff Responsive: |
Very Poor |
| Parking: |
Very Poor |
| How Selected:
| no choice, this is the hospital the doctor uses. |
| Competitors: |
There hospital is the worst hospital in the whole state. I am so unimpressed with them. |
| Comments: |
billing department was horrible. the nurses were nice. |
| Posted by: |
Gloria H. (Posted on April 11, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| This is the hospital where my surgeon operates. |
| Competitors: |
This is a small hospital in a small town which I found to be wonderfully staffed by caring people, highly organized, clean and efficient. |
| Comments: |
I was very lucky to have my room to myself the entire time I was in the hospital. The staff was attentive, most individuals were exceptional. This was my best non childbirth hospital experience in my life. |
| Posted by: |
Julie O. (Posted on March 7, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| How Selected:
| the one my surgeon uses. |
| Competitors: |
n/a |
| Comments: |
very small, cozy, felt warm. Since it was a small hospital you didnt feel like another cow in the herd, the attention was very individual, and the staff was very kind |
| Posted by: |
Susan M. (Posted on January 17, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Kennewick General is Dr. Heap's Hospital of choice. And it is a good one.
|
| Competitors: |
I don't know of any others in the Tri Cities. But I do work at one in Yakima and know the other hospital here in town. Kennewick General is a smaller hospital but a very good one. Good staff, good care. What more could you ask for.
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| Comments: |
I really enjoyed getting to know the staff at Kennewick General they are wonderful people and very friendly. This coming from an obese person is quite a complement they made me feel good about myself. And joked and encouraged me everyday. What a wonderful group of people.
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| Posted by: |
Tracy P. (Posted on October 1, 2002) |
| Overall Value: |
Poor |
Oversized Equipped: |
Very Poor |
Oversized Sensitive: |
Very Poor |
| Multi Security: |
Average |
Privacy: |
Very Poor |
Pain Medication: |
Very Poor |
| Quiet: |
Poor |
Visiting: |
Average |
Staff Responsive: |
Poor |
| Parking: |
Average |
| How Selected:
| No other choice |
| Competitors: |
Poor |
| Comments: |
Crowded, dirty, noisy, the nurses were smelly and unkept. One nurse had such bad breath I thought I would die. When you have just had surgery you feel kind of queesy anyway. He smelled like he just ate a bowl of fried onions. Ugh. The staff did not believe me when I told them my pain pump was not working. Finally, someone looked at it and sure enough it wasn't working. I was in excrutiating pain for what seemed like forever until they got that under control. My sister heard the staff make a comment about my size and weight when they were lifting me from the gurney onto the bed after my surgery. I was so out of it, I didn't hear it but she did and it upset her very much. The next day they brought a tiny little wheelchair to take me to get a cat scan. I couldn't get my butt in it and they had to search all over for a larger wheelchair. How humiliating. Thank God I am now 110 pounds lighter and don't have to deal with that kind of discrimination. I hope never to have the misfortune to wind up in Kennewick General Hospital again. |
| Posted by: |
Linda M. (Posted on July 19, 2002) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Good |
| How Selected:
| The hospital that the doctor uses. |
| Competitors: |
Average |
| Posted by: |
Diane S. (Posted on June 27, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Doctor preference |
| Competitors: |
very good.... |
| Comments: |
very positive hospital and friendly.. |
| Posted by: |
Judy L. (Posted on June 2, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| The hospital was selected by my surgeons since they both have privilages these. |
| Competitors: |
I was completely impressed. We mostly have small, local hospitals in this area that are known for being pretty "cheesy". KGH was anything but that - very professional. |
| Comments: |
I was very pleased with my stay at KGH. The ICU nurses were extremely concerned and attentive, and always respectful. The floor nurses and aids I had were also very kind, attended to my needs, and made sure my pain was under control. |
| Posted by: |
Debra C. (Posted on May 31, 2002) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Good |
| How Selected:
| It was the one that was preferred by my surgeon. |
| Competitors: |
Just like any other hospital. |
| Posted by: |
Deb H. (Posted on April 27, 2002) |
| Overall Value: |
Poor |
Oversized Equipped: |
Poor |
Oversized Sensitive: |
Poor |
| Multi Security: |
N/A |
Privacy: |
Poor |
Pain Medication: |
Very Poor |
| Quiet: |
N/A |
Visiting: |
Excellent |
Staff Responsive: |
Poor |
| Parking: |
Average |
| How Selected:
| This is the hospital my surgeon uses. |
| Competitors: |
Not good. |
| Comments: |
I wasn't impressed with the hospital but my surgeon was so good it was a trade off I guess. |
| Posted by: |
Amber S. (Posted on April 23, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| It was the hospital in which my surgeon does his surgery! |
| Competitors: |
Oh by FAR it was VERY good. There wasn't a commotion of activity that distracts so many people. It wasn't that terrible "whitewall" that makes you feel like you are marching to your doom (it was pinkish). It was spacious and very well kept. The staff was courteous and helpful. They never seemed so overloaded with patients or emergencies that they couldn't help you. |
| Comments: |
I would go there for any surgery. The preop preparation nurses were fantastic. The anesthesiologists were wonderful. The nursing staff was very concerned and caring (and spunky!). I had a private room (they had a lot of them) and they didn't balk when my friend and girlfriend wanted to stay with me late into the night. Excellent, Excellent experience! |
| Posted by: |
Kim L. (Posted on April 15, 2002) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Average |
| Quiet: |
Good |
Visiting: |
Average |
Staff Responsive: |
Average |
| Parking: |
Poor |
| How Selected:
| This is the hospital that Dr. Heap uses. |
| Competitors: |
Unsure of what others offer. |
| Comments: |
I had very good experiences in the ICU, but when put in a semi-private room, I felt like all staff disappeared. My husband couldn't find nurses for ice chips or even an extra pillow when I was coughing. Otherwise, all seemed to go well for the stay. Billing looks like it will be an issue. They did not do as asked with the billing. I had gall-bladder removal and needed split billing for the part that I wasn't paying cash for, but it slipped thru and was sent in full to insurance. I am awaiting my denial now, as my insurance doesn't pay for WLS. Also, I was in ICU out of convenience for lack of open rooms in the hospital, and had to ask them to adjust the charges for that. They did. |
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