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Lawrence Memorial
Feedback posted by the public
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Have you been a patient at this hospital?
If so, please share your experiences with our community!
Click here to log into your profile. Once there,
click on the hospital review link.
Hospital Credentialing Resource:
Click here for
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO),
the independent nonprofit organization, which accredits and rates United
States hospitals. A Quality Check service at the bottom of that
page lets you conduct searches.
View other hospitals in Massachusetts where bariatric surgery is performed.
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Number of Contributors: 33
WARNING: Does this hospital have less than 25 reviews?
If so, don't let a small sample size bias you.
Subjective reviews below are relayed merely as a partial and incomplete
research tool.
Survey Questions:
- How would you rate its overall value? (“Overall Value”)
- How well equipped was the hospital to handle overweight patients? (“Oversized Equipped”)
- How sensitive was the staff to the needs of overweight patients? (“Oversized Sensitive”)
- How safe did you feel that the hospital was well equipped enough to handle any medical
emergency that might arise during your stay there? (“Multi Security”)
- How much privacy did you feel the hospital gave you? (“Privacy”)
- How responsive did you feel the hospital was in giving you pain medications? (“Pain Medications”)
- How restfully quiet did you find your experience? (“Quiet”)
- How accommodating was the hospital in allowing visitors to see you? (“Visiting”)
- How responsive do you feel the staff was in helping you with your general needs during
your stay? (“Staff Responsive”)
- How would you rate the parking accomodations? (“Parking”)
- How did you select this hospital? (“How Selected”)
- How would you compare this hospital to others that you have been to? (“Competitors”)
- What other comments do you have about this hospital? (“Comments”)
| Posted by: |
Barbara E. (Posted on August 25, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| My surgeon is here |
| Comments: |
Hospital was great. Most of the people were great. I was very disappointed with the techs in X-Ray, they were not very understanding about trying to move from one table to another 1 day after OPEN RNY. |
| Posted by: |
Andrea R. (Posted on August 15, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| I selectes the hospital due to fact the best surgeon in the area works there. They are very used to doing these procedures and are very well equiped and handle them well. |
| Competitors: |
I have several great hospital to chooses from in the Boston area. I would choose the hospital that is best suited to my needs. For this surgery, this is the place to go. |
| Comments: |
Dr. Randall and his staff at the LMH are excellent. The nursing staff was the best. I would go back there for this procedure and recommend it to anyone. |
| Posted by: |
Deactivated Member (Posted on April 25, 2008) |
| How Selected:
| I selected this hospital because the surgeon I want practices here and they have very high credentials. |
| Competitors: |
N/A |
| Comments: |
Have not gone there yet. Awaiting consult. |
| Posted by: |
Tobey G. (Posted on April 15, 2008) |
| Posted by: |
Kayla O. (Posted on February 7, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| My boyfriend had his surgery there. |
| Competitors: |
ABOVE AND BEYOND! |
| Posted by: |
Maria C. (Posted on July 26, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| My PCP is affliated with the hospital. |
| Competitors: |
This was the first time in a long time that I've had to be in a hospital. |
| Comments: |
Everyone was GREAT. The nurses were very caring, especially the nurse manager, I believe her name is Kathy. |
| Posted by: |
Ellen D. (Posted on October 20, 2006) |
| Overall Value: |
Poor |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Poor |
| Multi Security: |
Average |
Privacy: |
Very Poor |
Pain Medication: |
Very Poor |
| Quiet: |
Very Poor |
Visiting: |
Average |
Staff Responsive: |
Very Poor |
| Parking: |
Average |
| How Selected:
| Because my mother had surgical day care there a few years ago and in general, the nursing staff is said to be the best in the area |
| Comments: |
....I guess that only counts if you are NOT in the ICU. I was treated miserably except by ONE nurse, who thank God took me as her own for days 2 and 3, but as soon as she left at 3pm my life was back to miserable. I was literally yelled at when I asked for pain meds, told that a lack of IV 'good spot' was my fault, given a room with a woman with dementia, who when not undressing to show the world, was yelling. Except for the 2 hours in recovery, I slept in 5 minute intervals in 36 hours. Then I started yelling at her and staff at 4am on the 2nd and the woman was moved to a solo room. Which had been EMPTY all along. At one point I was having horrible regurgitation, asked for help and was told to relax and be quiet. I then overheard this nurse telling another staffer to not worry about me since I wasn't in pain, I was having an anxiety attack. Then my surgeon came in and he was able to take care alot of the immediate problems, but in general the staff was in my honest opinion, cruel. I would not recommend anyone going there who might need ICU care, such as those with HBP, as I do. |
| Posted by: |
Virginia C. (Posted on October 4, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| Posted by: |
Stacey G. (Posted on September 22, 2006) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| Dr. Randall's practice is out of it and many people I know who don't know each other had it there too! |
| Competitors: |
The staff was very good and caring regarding my reason for being there. |
| Posted by: |
Dawna W. (Posted on August 9, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| This hospital is where my surgeon, Dr. Randall, does his surgery. |
| Competitors: |
I found Lawrence Memorial Hospital to be the very best hospital that I know of. Their care was excellent. |
| Comments: |
I found this hospital to be excellent. It is the very best. The care I recieved was absolutely terrific. |
| Posted by: |
Michelle B. (Posted on September 26, 2004) |
| Overall Value: |
Poor |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Poor |
Pain Medication: |
Very Poor |
| Quiet: |
Poor |
Visiting: |
Good |
Staff Responsive: |
Very Poor |
| How Selected:
| Dr. Randall only does surgery there. Dr. Randall is great but not the hospital. |
| Competitors: |
Poor. my pain meds were always late, once upward 2hrs. |
| Comments: |
The place was dim looking, my mom said there was dust bunnies under the bed. But my biggest complaint is about the nurses. Very very poor. |
| Posted by: |
Nancy C. (Posted on July 18, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| This is the hospital my surgeon is at. |
| Competitors: |
I would rate it the same. Except with regards to pre-op testing--This hospital was great-no long waits at any of the departments I had to go to. |
| Comments: |
I would say that overall this is the place to go for bariatric surgery. They know what they are doing. |
| Posted by: |
Kattie T. (Posted on June 14, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| It is where the doctor performed the surgery. |
| Competitors: |
I've never been in a hospital before, but from family experiences it seems this ranked very good. |
| Comments: |
Excellent staff. It seems they have a goal of pleasing every patient and always asking "Is there anything else I can get for you?"
They see WLS patients daily so the were well equipped to handle questions/situations if they were to araise. |
| Posted by: |
K J. (Posted on April 11, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Poor |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Excellent |
| Parking: |
Poor |
| How Selected:
| My surgeon operates and has his offices there. |
| Competitors: |
I have been in several hospitals in Massachusetts and I would say that this has been one of the best. |
| Comments: |
The entire staff was accomodating, respectful, effective and responsive. I would highly recommend. |
| Posted by: |
Melissa K. (Posted on February 12, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Excellent |
| How Selected:
| My surgeons office was located there. |
| Competitors: |
Pretty good |
| Comments: |
Hospital stay was good. During change in shifts call bell responses were slower. Very clean hospital, I never had to ask for water. As it was constantly being filled. All medical staff was pleasant, more staff was present during the day shift. The hospital had hired rehab aides for day shift specifically for gastric by pass patients in addition to regular day staff. |
| Posted by: |
Rita W. (Posted on December 27, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| I have had several procedures performed here. |
| Competitors: |
It provides excellent care |
| Comments: |
I have had several procedures done here over the last twenty three years and have always been treated with respect and cared for in a competant and professional manner |
| Posted by: |
Kelly T. (Posted on November 6, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| My mother had her same surgery here with the same surgeon. |
| Competitors: |
Excellent, far exceeded accomadations compared to more reputable hospitals. |
| Comments: |
The decor is kind of old-fashioned but the care is top-notch. |
| Posted by: |
Brenda W. (Posted on November 5, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| How Selected:
| This is the hospital my surgeon is affiliated with, but I had heard good things about the hospital and spoke with area nurses and felt very good about Law-Mem. |
| Competitors: |
WAY BETTER than other hospitals, such as Melrose-Wakefield and WAY MORE FRIENDLY environment than metro hospitals, such as Mass. General, etc. |
| Comments: |
Lawrence-Memorial has a very caring and understanding staff, particularly in the Gastric Bypass Center. The staff is focused and considerate as well as highly trained and compassionate. And this is not just the doctors and nurses -- this includes the person who brought my food tray and also the wonderful lady who swept and mopped my room every day and emptied the trash cans. I was very impressed! |
| Posted by: |
Cindy C. (Posted on August 7, 2003) |
| Overall Value: |
N/A |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| This is the hospital that my surgeon is associated with and where I've had my two previous surgeries. |
| Competitors: |
It's comparable to other area hospitals. |
| Comments: |
I did have a problem with staff responsiveness during the day after surgery but it was quickly resolved after I spoke with my surgeon. Other than that, I excellent care. |
| Posted by: |
Cindy C. (Posted on August 7, 2003) |
| Overall Value: |
N/A |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| This is the hospital that my surgeon is associated with and where I've had my two previous surgeries. |
| Competitors: |
It's comparable to other area hospitals. |
| Comments: |
I did have a problem with staff responsiveness during the day after surgery but it was quickly resolved after I spoke with my surgeon. Other than that, I excellent care. |
| Posted by: |
Rachel H. (Posted on May 17, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| the hospital i would've preferred to be at (mgh) had a 2 year waiting list for the same doctor. |
| Competitors: |
i dont know, never been anywhere else. |
| Comments: |
the hardest time to get needed attention is during shift changes, in the evenings and the mornings. they are obviously short staffed. you are awoken so many times during the nite. |
| Posted by: |
Cindy F. (Posted on May 5, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Average |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| Dr. affiliation. |
| Competitors: |
I would say that they're about a 6 on a scale of 1-10. |
| Comments: |
While there were a couple of nurses and other staff (physical therapy, dieticians) that were really nice and would help when needed, there were far more staff members who didn't seem all that interested. Most of the assisting staff doesn't speak english, so communication was difficult. I had been warned of this problem by other people who had their surgery at Lawrence Memorial, so it wasn't a complete surprise. |
| Posted by: |
Rhonda M. (Posted on March 15, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Poor |
| How Selected:
| surgeon affiliation as well as closenes to home |
| Posted by: |
Stacy C. (Posted on November 24, 2002) |
| Overall Value: |
Average |
Oversized Equipped: |
N/A |
Oversized Sensitive: |
N/A |
| Multi Security: |
Average |
Privacy: |
Good |
Pain Medication: |
Very Poor |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Poor |
| Parking: |
Good |
| How Selected:
| Dr. Gee performs plastic surgery at 3 hospitals in the area. My choice was primarily based on cost, and quickness in scheduling surgery. |
| Competitors: |
Mt. Auburn is tops on my list, followed by Newton-Wellesley. Lawrence Memorial is not in their league. |
| Comments: |
The day of surgery after I was moved to my room, the staff were very much non-existant. Response time to pressing the nurse call button was greater than 20 minutes, getting a glass of water took almost 2 hours.
I was not given a spyrometer and shown how to deep breathe, or practice coughing... however having had previous surgeries, I was able to do this on my own. After the catheter was removed, they did not check my fluid output in the bathroom, nor did they check to see if I had voided at all.
The highlight of my stay was Narika, a student nurse. She was with me all day on Saturday. She helped me get up and walk, brushed my hair, and made sure that I had everything I needed almost instantly. Had the entire stay been like this, it would have equaled the care I received at Mt. Auburn when I had my bypass.
All in all, I would consider this to be an "average" hospital. Sadly, I've had to stay in worse. |
| Posted by: |
Mary A. (Posted on September 11, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| my surgeon performs surgery from this hospital. The staff was wonderful and catered to any need I had. |
| Competitors: |
I've had other procedures at other hospitals but would choose to return here if necessary |
| Comments: |
My experience was positive, I've been told by others that their experience wasn't so great but I never had a problem there. |
| Posted by: |
Adele D. (Posted on September 2, 2002) |
| Overall Value: |
Poor |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Poor |
| Multi Security: |
Poor |
Privacy: |
Very Poor |
Pain Medication: |
Very Poor |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Very Poor |
| Parking: |
Good |
| How Selected:
| just happens to be where the dr works from |
| Competitors: |
its was awful the care was terrible |
| Comments: |
poor care,aide was unable to do a blood finger prick,was asking my visitor if he wanted to try.didnt have call light several times.was told dont bother to ring for pain mads because the nurse was at lunch and would not come anyway |
| Posted by: |
Ck C. (Posted on August 23, 2002) |
| Overall Value: |
N/A |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Poor |
| Multi Security: |
Average |
Privacy: |
Poor |
Pain Medication: |
Poor |
| Quiet: |
Very Poor |
Visiting: |
Good |
Staff Responsive: |
Poor |
| Parking: |
Average |
| How Selected:
| Dr Randall selected the hospital, but rest assured, after my surgery, there were some drastic changes, as he moved his office into the office. I believed, he selected he own staff, and trained them as well. |
| Competitors: |
The hospital is a good hospital, which was in the process of being taken over by asnother company. so there were changes, but Dr. Randall took care of that quickly |
| Comments: |
I believe, things are well in hand NOW....Dr Randall is a fantastic person, and I hope to see him during the holidays this year 2002 I have lost my weight, and feel and look and great, infact, I doubt if he will recognize me |
| Posted by: |
Deactivated Member (Posted on August 13, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| it was the hospital that my docter is affiliated with. |
| Competitors: |
very pleasant, clean, not run down |
| Comments: |
thios wasnt the sheraton but what hospital is? i was in another hospital in jan for gall bladder removal it was a pit. this hospital was clean, no dust bunnys floating around, the nurses were wonderful from pre-op to icu, to the surgical floor. if any one was to have wls id recomend the lawrence memorial in a minute..thank you wonderful nurses..:) |
| Posted by: |
Michelle B. (Posted on August 11, 2002) |
| Overall Value: |
N/A |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| This is the one my surgeon works out of. |
| Competitors: |
Within the Hallmark "chain" I feel this is the best hosptial. I've been to Melrose's ER and was very dissatisfied, but the people at Lawrence were great. |
| Comments: |
Everyone from the anesthesiologist Dr.Edwards to my day nurse Barbara were excellent to me. |
| Posted by: |
Christine S. (Posted on May 28, 2002) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| My surgeon is at this hospital through my network |
| Competitors: |
Just as good |
| Comments: |
It is a very good hospital |
| Posted by: |
Elizabeth K. (Posted on April 3, 2002) |
| Overall Value: |
Good |
Oversized Equipped: |
N/A |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| My surgeon |
| Competitors: |
Better than most |
| Comments: |
I found most of the nursing staff to be so helpful, kind and encouraging; not only were they professional, they were friendly. The ICU nurses were the best! I will always be grateful to these people. Thank you so much. |
| Posted by: |
Linda L. (Posted on April 3, 2002) |
| Overall Value: |
Very Poor |
Oversized Equipped: |
Poor |
Oversized Sensitive: |
Very Poor |
| Multi Security: |
Average |
Privacy: |
Poor |
Pain Medication: |
Average |
| Quiet: |
Poor |
Visiting: |
Average |
Staff Responsive: |
Very Poor |
| Parking: |
Average |
| How Selected:
| DID'T HAVE A CHOICE, THE DOC PICKED IT. |
| Comments: |
This hospital was a horrible experience, and my surgen does a lot of surgeries here. I think he should be doing them elsewhere. the nursing staff was the worst ever! |
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