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Mercy Hospital
Feedback posted by the public
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Affiliations
Have you been a patient at this hospital?
If so, please share your experiences with our community!
Click here to log into your profile. Once there,
click on the hospital review link.
Hospital Credentialing Resource:
Click here for
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO),
the independent nonprofit organization, which accredits and rates United
States hospitals. A Quality Check service at the bottom of that
page lets you conduct searches.
View other hospitals in Michigan where bariatric surgery is performed.
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Number of Contributors: 40
WARNING: Does this hospital have less than 25 reviews?
If so, don't let a small sample size bias you.
Subjective reviews below are relayed merely as a partial and incomplete
research tool.
Survey Questions:
- How would you rate its overall value? (“Overall Value”)
- How well equipped was the hospital to handle overweight patients? (“Oversized Equipped”)
- How sensitive was the staff to the needs of overweight patients? (“Oversized Sensitive”)
- How safe did you feel that the hospital was well equipped enough to handle any medical
emergency that might arise during your stay there? (“Multi Security”)
- How much privacy did you feel the hospital gave you? (“Privacy”)
- How responsive did you feel the hospital was in giving you pain medications? (“Pain Medications”)
- How restfully quiet did you find your experience? (“Quiet”)
- How accommodating was the hospital in allowing visitors to see you? (“Visiting”)
- How responsive do you feel the staff was in helping you with your general needs during
your stay? (“Staff Responsive”)
- How would you rate the parking accomodations? (“Parking”)
- How did you select this hospital? (“How Selected”)
- How would you compare this hospital to others that you have been to? (“Competitors”)
- What other comments do you have about this hospital? (“Comments”)
| Posted by: |
Russ A. (Posted on July 31, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| This is the hospital that my surgeon uses. |
| Competitors: |
This hospital recently merged with the other are hospital. We hope that it continues to be run as it is and is the local hospital we prefer |
| Comments: |
The staff was very responsive to my needs. The only issue I had was that the phone in my room did not ring to the number posted on the wall - so I did not get any phone calls. |
| Posted by: |
Sue B. (Posted on July 25, 2008) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| Dr. Gluck does his surgeries there. |
| Competitors: |
Very comparable. |
| Posted by: |
Renee D. (Posted on July 13, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| It was the hospital my surgeon worked at. |
| Competitors: |
The best I have ever been on. |
| Comments: |
It was excellent, every department, every person I came in contact with was caring, and extremly helpful. Hoeslty I could not have asked for a better experience especially with what I was going through, being it was so life changing and all. |
| Posted by: |
Renee W. (Posted on July 8, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Good |
| How Selected:
| Surgeon preference |
| Comments: |
My hospital stay was okay considering I just had major surgery. The staff was nice. I did have an issue with one shift, but when the doctor heard it was resolved quickly. |
| Posted by: |
Alan T. (Posted on June 7, 2008) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| this was select by the surgion |
| Competitors: |
good |
| Comments: |
the only thing that i found was that some of the staff need to pay more attention to the floor. i was on one of my walks and found a needle on the floor. |
| Posted by: |
Jeanne W. (Posted on April 7, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| Competitors: |
I had a different experience at a different hospital for a different surgery. |
| Posted by: |
Christy D. (Posted on April 6, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| This was the hospital my surgeon uses. |
| Competitors: |
I would say the level of care far exceeds any other hospital I've been to. |
| Comments: |
The staff was excellent. I couldn't ask for better! The only thing I would have liked was bigger rooms and shorter toliets. |
| Posted by: |
La Tonya E. (Posted on March 11, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| My doctor selected for me. |
| Competitors: |
I feel Mercy was excellent and is the best compared to all the local hospitals. |
| Comments: |
I was very cold in my room and the person that was in the room with me and they turned up the heat in our room. That was awesome! |
| Posted by: |
Paula S. (Posted on February 13, 2008) |
| Overall Value: |
Average |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Poor |
| Multi Security: |
Average |
Privacy: |
Average |
Pain Medication: |
Average |
| Quiet: |
Poor |
Visiting: |
Good |
Staff Responsive: |
Average |
| Parking: |
Average |
| Posted by: |
Lily D. (Posted on January 30, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| This is the hospital where Dr. Gluck's patients go and after researching and finding Dr. Gluck so highly qualified, I signed up everything through his office. |
| Competitors: |
The ease of navigating all the pre-op tests, appointments etc. and the follow-up has been unparalleled for efficiency, friendliness and professionalism. All appointment & information gathering is confirmed by phone, so when you get to the hospital, the way is paved for immediate attention. A+++++++++ |
| Comments: |
My entire experience during my bariatric surgery, both pre-op and post-op has been superb. The nursing staff, the entire hospital staff seems hand picked for excellence. Could not rate it any higher & recommend Dr. Gluck's entire program 100% |
| Posted by: |
Kathy R. (Posted on January 7, 2008) |
| Overall Value: |
Average |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Poor |
Pain Medication: |
Average |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| The hospital came with my Surgeon, Dr. Brian Gluck....I felt totally cared for with this surgeon and his abilities to have everything prepared for, this is a center of excellence hospital with bariatric surgery. I made the right choices for my medical needs! |
| Competitors: |
Not much to compare with, but I was not that impressed. |
| Comments: |
Some of the nurses were absolutely on top of their game here! I would definately recommend this surgeon to anyone considering this surgery. |
| Posted by: |
Yvette P. (Posted on November 9, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| Cost package. |
| Posted by: |
Vicki M. (Posted on June 8, 2007) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| My surgeons choice |
| Competitors: |
Its the best |
| Posted by: |
R N. (Posted on January 8, 2007) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| Posted by: |
Robin B. (Posted on November 27, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| How Selected:
| This is where my Surgeon performs. |
| Competitors: |
I do not have experience with any other local hospitals. But it was the best hospital stay I have ever had... and there have been many. |
| Comments: |
Awesome... the staff in the Bariatrics Unit were so totally supportive, and accomodating... I almost hated to leave. |
| Posted by: |
Deactivated Member (Posted on November 17, 2006) |
| Overall Value: |
Average |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Very Poor |
Pain Medication: |
Excellent |
| Quiet: |
Very Poor |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| Surgeon selected it. |
| Competitors: |
This was worse in comparison to Spectrum/Butterworth and St. Mary's in Grand Rapids. |
| Comments: |
There was not much consideration for sleep. I instructed the hospital not to have religious people meet me and 2 showed up anyway. I slept once for 4 hours after putting my foot down with the nurses. The cleaning staff were inconsiderate to my sleep. The lab techs turned the lights on when they walked into the room waking everyone up unnecessarily. The surgery staff of Dr. Gluck were awesome, never had better care. The Hospital is a low rent motel with broken equipment and frustrated staff dealing with it. What the heck are they doing with their money. Do not go to Mercy if you can avoid it, it is a low rent hospital and I found it most unsanitary compared to other hospitals in Grand Rapids that I have stayed. |
| Posted by: |
Bernalda=aka Tina O. (Posted on October 30, 2006) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
N/A |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| How Selected:
| that was easy this hospital is where the Doctor performed his surgeries. The floor I was located on was specifically for bariatric patients. |
| Competitors: |
The floor that I was staying on was a wing that was built specifically for bariatric surgeries. |
| Comments: |
This was my first stay at this hospital and the stay was very pleasant. The staff is well informed and my needs were met. however there could have been a little more privacy in my room. my room mate had tons of visitors and it was quite anoying at times. |
| Posted by: |
Bernalda=aka Tina O. (Posted on October 30, 2006) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
N/A |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| How Selected:
| that was easy this hospital is where the Doctor performed his surgeries. The floor I was located on was specifically for bariatric patients. |
| Competitors: |
The floor that I was staying on was a wing that was built specifically for bariatric surgeries. |
| Comments: |
This was my first stay at this hospital and the stay was very pleasant. The staff is well informed and my needs were met. however there could have been a little more privacy in my room. my room mate had tons of visitors and it was quite anoying at times. |
| Posted by: |
Paula H. (Posted on October 26, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Average |
| Parking: |
Average |
| How Selected:
| I work as an RN @ this hospital |
| Posted by: |
Penny P. (Posted on May 31, 2006) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Average |
| Multi Security: |
Good |
Privacy: |
Average |
Pain Medication: |
Average |
| Quiet: |
Very Poor |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| How Selected:
| My Surgeon works out of this Hospital. |
| Competitors: |
They are all the same, it just depends on the people that are giving you your care. |
| Comments: |
As with any profession there are people who truly enjoy there job and do it well. There are others that are just there to put in there time, and don't want to be bothered with patient needs. Hospitals are too noisy at night, and the nurses come in and poke and prod all night long so that getting any kind of restful sleep is impossible. There was nothing wrong with the hospital at all, except the rooms are two small, so every time my room mate gets a visit from a nurse... she has to wake me up too as she squeezes past my bed. |
| Posted by: |
Deactivated Member (Posted on March 3, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| associated with my surgeon |
| Competitors: |
does a fine job - needs some remodeling to spiff it up |
| Comments: |
needs private, or at least larger double rooms. Electricity in community went out while I was in bathroom - no emergency lighting! |
| Posted by: |
Sue W. (Posted on July 22, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| I found the hospital on a website |
| Competitors: |
I don't know |
| Comments: |
I knows it a good hopsital, because I got the BEST SURGEON ( DR BRIAN GLUCK D.O ) He doing my bariatric surgery on Aug 1, 2005, I meet with the hospital on July 18, they treated me VERY NICE! |
| Posted by: |
Shellie M. (Posted on June 29, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Dr Gluck did the surgery and this is the hospital he uses. |
| Competitors: |
Excellent Hospital |
| Comments: |
The staff was awesome and the Hospital was awesome. |
| Posted by: |
Sonya K. (Posted on June 15, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| my surgeon uses this one. |
| Competitors: |
i have been in quite a few hospitals, and this one was one of the best. |
| Comments: |
Very clean, i had a private room so my stay was probally a little more peaceful than those who don't. The nurses were WONDERFUL u have some that have had this surgery. I got any meds i needed pretty quick and they took good care of me. They pretty much allowed me to have visitors whenever i wanted as long as we were quiet. I was in the hospital for 8 days and they were as pleasant as they could be considering it was a hospital. |
| Posted by: |
Trajun D. (Posted on April 15, 2005) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Good |
| How Selected:
| Dr. Gluck performs his procedures here at this hospital. |
| Comments: |
Keep in mind that this is a very difficult operation for anyone to go through. It is not meant to be a Condo or five star hotel. With this in mind, I felt many times nurse staff had their hands full and you just have to be patient at times for them to get to you. I did not have to worry about the food there and the reason for that is obvious. Dr. Gluck was present much of the time and visited often. I think the nurses are covering too many patients, but yet this is an intensive wing for them to work in. |
| Posted by: |
Tk S. (Posted on March 8, 2005) |
| Overall Value: |
Average |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Good |
| Quiet: |
Very Poor |
Visiting: |
N/A |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| My doctor uses this hospital and all the same or staff for his or. |
| Competitors: |
I have been in better and I have been in worse. |
| Comments: |
Over all I recieved very good care. (of course there are some staff who are just there thankfully just one night) I do have to say all of the staff were the best even walking the floor and another nurse would check on you to make sure you are ok. the Blood draw staff bite. They don't even want to find your vein unless you tell them they are not going fishing you get one chance. They all so have troble reading when your chart has no plastic only paper tape and you have paper tape on the shelf on the tray (actucal had 4 rolls in my room for me so people would not use plastic) A big thank you to all of the staff on the fourth floor. Thank you. |
| Posted by: |
Becky Y. (Posted on February 26, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| Posted by: |
Connie H. (Posted on February 12, 2005) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Average |
| Multi Security: |
Good |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| This is the hospital that my surgeon uses...plus it is the main hospital that myself and my family use for anything. |
| Competitors: |
I have always liked Mercy General Health Partners and feel that they are very caring. |
| Comments: |
The staff was mostly wonderful and caring but as with any hospital you have at least one staff member that is grumpy, non caring, or inconsiderate. And of course myself and my roomie ended up with one pca that was not very receptive to caring for us...but all in all the rest of the staff (especially Lori) were awesome. |
| Posted by: |
Dawn S. (Posted on February 7, 2005) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| i've had several procedures done here the staff is warm an caring to your needs. |
| Comments: |
the nurses that took care of me are specialized in handling bariatics patients they are warm funny an caring people who will go out of their way to make you comfortable. |
| Posted by: |
Ann B. (Posted on January 15, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| Selected this hospital after finding the surgeon |
| Competitors: |
I would say that this hospital was the best compared to other hospitals I have been in. The staff was awesome and very attentive. They seemed to take a lot of precautions to lower risks. |
| Comments: |
I highly recomened this hospital and my surgeon, Dr. Gluck. The staff at the hospital are aware of the deatils of his surgery needs and makes sure they are met. They are very supportive of the follow up procedures that the surgeon requires - eg walking, sipping, logging intake/outtake, etc. |
| Posted by: |
V R. (Posted on December 29, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Excellent |
| How Selected:
| The surgeon I selected uses this hospital. Also, I felt more confident using a faith based hospital. |
| Competitors: |
Better than the other local hospitals. |
| Comments: |
Overall, I received compassionate care and quality services. There were a few nurses that stood out as excellent examples of care. However, there were a few times when I could not get anyone to respond and one time it was a crisis situation late in the evening. That one experience of waiting almost an hour for vital help has cast a negative shadow on what was a very good hospital experience. |
| Posted by: |
Thomas III C. (Posted on December 26, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Good |
| How Selected:
| This hospital is where Dr. Gluck does his bariatric surgeries. |
| Competitors: |
Both of our local hospitals are fine, high quality medical establishments. |
| Comments: |
This was my second major experience with Mercy Hospital. I was just as comfortable there, if not moreso, than with previous experiences at Hackley Hospital. |
| Posted by: |
Pam G. (Posted on October 3, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| Mercy Hospital is the hospital in the city where I live. It's the hospital that we use. |
| Competitors: |
It is an Excellent hospital. They have always taken very good care of any of our family members. We have had some very bad expericences with the other local hospital. |
| Comments: |
Mercy Hospital has a very caring staff. They are very sensitive to their patients and families. |
| Posted by: |
Ed T. (Posted on September 9, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Because of insuranc eprovider and spouse works there. Also was only place surgeon does this surgey |
| Competitors: |
Mercy General hospital is excellent and I would highly reccommend them to others. |
| Comments: |
Very accomodating to patients and families. Great surgery and post op floor staff. Felt very comfortable there. |
| Posted by: |
Kathy H. (Posted on July 23, 2004) |
| Overall Value: |
Poor |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Good |
Privacy: |
Poor |
Pain Medication: |
Poor |
| Quiet: |
Very Poor |
Visiting: |
Good |
Staff Responsive: |
Poor |
| Parking: |
Average |
| Comments: |
There is always going to be some staff that are not able to accommodate to everyone. But some were just down right rude and the head nurse witnessed this and told me she did take her aside to talk to her. First night in the hospital I shared a room with another baratric patient and she did not have a good time after the surgery, she ran into some problems, so everytime they would come in to check on her or her IV my IV would get bumped or pulled (which didn't feel good) and the lights would get turned on and which that cant be helped so i would then be awake. So all in all to get a good rest in the hospital for a good recovery ask for a private room. Which worked wonders for me after the 2nd night. |
| Posted by: |
Renee A. (Posted on July 7, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| I selected the physician |
| Posted by: |
S B. (Posted on May 13, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| It is where my Surgeon performs his surgeries. |
| Competitors: |
I found the nurses to be very friendly. They were very busy at times and couldnt always get to you as quick as I might have liked. But, when they did they were very friendly and knowledgable. I really liked Konnie. |
| Comments: |
I liked that the hospital was smaller, it was easy for my husband to find his way around. |
| Posted by: |
Tammy S. (Posted on April 6, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Average |
Privacy: |
Excellent |
Pain Medication: |
Average |
| Quiet: |
Excellent |
Visiting: |
Good |
Staff Responsive: |
Average |
| Parking: |
Good |
| How Selected:
| Dr. recommended |
| Competitors: |
About average |
| Comments: |
They were understaffed, they should have more nurses but overall it was a good stay |
| Posted by: |
J W. (Posted on February 27, 2004) |
| Overall Value: |
Average |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Average |
Privacy: |
Average |
Pain Medication: |
Average |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Average |
| Comments: |
The hospital was a very clean enviroment. The nurses were taking care of to many patients to work with. By the end of the stay I had learned how to plug all the machines back in myself and turn them on because if you waited for them you would be waiting a long time for them. At one point I had pushed my nurses button and waited for over an hour to get a response from them. At that point I asked for pain meds. and ended up waiting another 45 minutes for it. The rooms were for 2 but when both our nurses were in the rooms they were running into each other they were very small for 2 patients. |
| Posted by: |
Amy K. (Posted on January 20, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Average |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| My surgeon. |
| Competitors: |
Very comparable to North Ottawa Community Hospital. Small but efficent. |
| Comments: |
All the staff at the hospital was very helpful and understanding of my condition. I didn't really wait very long after ringing a nurse. Walking the hallways, they would always acknowledge you and praise you for getting up and going! |
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