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Mercy Medical Center

Feedback posted by the public

Address1000 North Village Avenue
Rockville Centre, NY  11570
Phone(516) 705-2525
Click here for map to hospital

Bariatric Surgeons believe to have
operated at this hospital:

    Marc Bessler M.D.
    Shawn Garber, M.D., F.A.C.S.
    Spencer A. Holover, MD
Affiliations
SRC

Have you been a patient at this hospital?
If so, please share your experiences with our community! Click here to log into your profile. Once there, click on the hospital review link.

Hospital Credentialing Resource:
Click here for The Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the independent nonprofit organization, which accredits and rates United States hospitals. A Quality Check service at the bottom of that page lets you conduct searches.

Number of Contributors: 36

WARNING: Does this hospital have less than 25 reviews? If so, don't let a small sample size bias you.
Subjective reviews below are relayed merely as a partial and incomplete research tool.

Survey Questions:
  1. How would you rate its overall value? (“Overall Value”)
  2. How well equipped was the hospital to handle overweight patients? (“Oversized Equipped”)
  3. How sensitive was the staff to the needs of overweight patients? (“Oversized Sensitive”)
  4. How safe did you feel that the hospital was well equipped enough to handle any medical emergency that might arise during your stay there? (“Multi Security”)
  5. How much privacy did you feel the hospital gave you? (“Privacy”)
  6. How responsive did you feel the hospital was in giving you pain medications? (“Pain Medications”)
  7. How restfully quiet did you find your experience? (“Quiet”)
  8. How accommodating was the hospital in allowing visitors to see you? (“Visiting”)
  9. How responsive do you feel the staff was in helping you with your general needs during your stay? (“Staff Responsive”)
  10. How would you rate the parking accomodations? (“Parking”)
  11. How did you select this hospital? (“How Selected”)
  12. How would you compare this hospital to others that you have been to? (“Competitors”)
  13. What other comments do you have about this hospital? (“Comments”)
Posted by: Lourdes M. (Posted on April 3, 2008)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
How Selected: Was the hospital my surgeon worked at
Posted by: Melissa M. (Posted on January 15, 2008)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Good Pain Medication: Good
Quiet: Average Visiting: Good Staff Responsive: Average
Parking: Average
How Selected: This is the hospital my surgeon operates out of- i chose the surgeon first, but was happy with thebhospital as well
Competitors: This was my first ever hosptial stay, so I have nothing to compare it
Comments: The only reason I marked AVERAGE to the staff responsiveness to my needs is because of the night nurses- the day nurses were WONDERFUL; the night nurses were horrible. It was like night and day (pun intended)
Posted by: R G. (Posted on December 7, 2007)
Overall Value: Poor Oversized Equipped: Poor Oversized Sensitive: Poor
Multi Security: Poor Privacy: Average Pain Medication: Poor
Quiet: Poor Visiting: Average Staff Responsive: Average
Parking: Very Poor
How Selected: Physician affiliation
Competitors: worse than
Comments: hope never to return
Posted by: Michelle H. (Posted on October 5, 2007)
Posted by: PattyLI . (Posted on June 19, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Average Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: My doctor did
Competitors: I'm not sure about the hospitals around there because I don't live around here
Posted by: Eileen D. (Posted on March 6, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Good Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Poor
How Selected: My surgeon was associated with this hospital and it is close to home.
Competitors: Living on Long Island most people say that LIJ or North Shore hospitals are the best. I was pleasantly surprised and extremely happy with my choice in picking Mercy Medical Center.
Comments: I really didn't have to worry too much about the parking, but from what my family tells me the parking is not such a great situation. It is an inconvenience to not be able to get a token in the parking lot. The other complaint I was told is that if change has to be given it should be in "common currency" and not silver dollars.
Posted by: Fern F. (Posted on December 8, 2006)
Overall Value: N/A Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
How Selected: thta is where my doctor performs his Lap RNY
Competitors: Same
Comments: I had a very nice experience there
Posted by: ~ Britt ~ (Posted on November 16, 2006)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Good
Multi Security: Good Privacy: Excellent Pain Medication: Excellent
Quiet: Average Visiting: Good Staff Responsive: Good
Parking: Average
How Selected: My surgeon is the chief bariatric surgoen there.
Competitors: comparable
Comments: All the staff was great - No complaints.
Posted by: Deactivated Member (Posted on July 24, 2006)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: My Doctor
Competitors: Excellant
Posted by: Sabrina B. (Posted on December 25, 2005)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Good Privacy: Good Pain Medication: Good
Quiet: Good Visiting: Excellent Staff Responsive: Good
Parking: Excellent
How Selected: My doctor is affiliated with the hospital.
Comments: My overall experience was good. The staff knew what they were doing.
Posted by: Nicole H. (Posted on July 13, 2005)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Good
Posted by: Debra P. (Posted on June 28, 2005)
Posted by: Janean J. (Posted on June 7, 2005)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Average
How Selected: I went to a support group at Mercy, and I was pleased to hear that they had experience in bariatrics...also, that is the preferred hospital for Dr. Garber.
Competitors: I feel that Mercy is the best place to go on Long Island for this surgery.
Posted by: Lisa G. (Posted on May 9, 2005)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
Posted by: Lisa B. (Posted on April 27, 2005)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Good Privacy: Excellent Pain Medication: Excellent
Quiet: Average Visiting: Good Staff Responsive: Good
Parking: Excellent
How Selected: It was my doctors choice
Competitors: About the same
Comments: MOST of the staff were very accomodating..and helpful.. there are always the few that just go through the motions...The X-Ray department gowns could be a little more to the bariatric side of things...
Posted by: Joan S. (Posted on April 2, 2005)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Good Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: this was where my surgeon operated out of
Competitors: excellent
Comments: wonderful, compassionate care. there is a designated floor for dr. garber's patients with designated rooms. the staff is specially trained and they are wonderful!!!!!
Posted by: Nan C. (Posted on February 27, 2005)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Good Privacy: Good Pain Medication: Excellent
Quiet: Good Visiting: Good Staff Responsive: Excellent
Parking: Average
How Selected: I used Mercy Medical Center because that is the hospital my surgeon uses.
Competitors: Although Mercy Medical Center is a very small hospital, they were as competent as larger hospitals that I've used, such as Long Island Jewish, NYU or Beth Israel Medical Center.
Comments: I was a bit uneasy using such a small hospital. I imagined they would not be as hi-tech as the larger teaching hospitals. Not only were they good as a larger hospital, I found the staff more personable, and friendly. The difference between Mercy Medical Center and a larger Medical Center, would be to compare shopping at a 'super-mega store' with going to a 'small mom-and-pop store'. You don't feel like a number, the staff treat you like a friend. It's an overall warmer, friendly atmosphere and the quality of care is just as great.
Posted by: Michelle S. (Posted on October 9, 2004)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Average Pain Medication: Excellent
Quiet: Average Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: I had my children there and enjoyed the accomodations.
Competitors: Quaint (but growing), professional and clean. Efficient and very friendly staff.
Comments: Anne Boland is by far the best nurse I have ever had the pleasure of dealing with. She is conscientious, attentive and extremely professional and efficient. Anna Stoessel is the best choice they could have ever made for the Head Bariatric nurse. She is so personable and concerned for us, genuinely. You never feel like your'e a burden no matter how much you ask her. She's great! Downside: You can definitely tell the difference between the day shift and the night shift. Not very responsive, a bit discombobulated and little regard for sleeping patients.
Posted by: Beamer 1972 (Posted on October 6, 2004)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Good Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: This hospital is where my Surgeon does surgery
Competitors: Excellent. I receved much better care than I did in other local hospitals
Comments: Mercy Medical Centerhas a wonderful staff dedicated to this surgery andhas developed a wonderful system of managed care.
Posted by: Deactivated Member (Posted on September 30, 2004)
Overall Value: Very Poor Oversized Equipped: Good Oversized Sensitive: Average
Multi Security: Average Privacy: Average Pain Medication: Good
Quiet: Poor Visiting: Good Staff Responsive: Very Poor
Parking: Average
How Selected: It was the hospital my surgon used
Competitors: I would never go to this hospital again!
Comments: There were only about 5 people that i found that actually had any idea of what they were doing, and they did their jobs very well. The rest of the staff i felt was VERY UNCARING.
Posted by: Dawn P. (Posted on September 30, 2004)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Average Pain Medication: Excellent
Quiet: Excellent Visiting: Good Staff Responsive: Excellent
Parking: Poor
Posted by: Sue S. (Posted on August 30, 2004)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Good
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: I read other patient reviews and they all seemed to have excellent things to say about Mercy
Competitors: Mercy is one of the better hospitals in the area. There are some hospitals near me that i wouldn't go to for all the money in the world.
Comments: All the nurses and staff were extremely attentive. They were compassionate, not just going through the motions of their daily job. Anna was wonderful as well.
Posted by: Patty D. (Posted on July 11, 2004)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: My doctor is affiliated
Competitors: very good
Comments: The nursing staff was outstanding, especially Nicole, Agnes and Lisa the nursing assistant. I felt like they were attentitive, caring and very personal. Anna who runs the bariatric program is a real genuine person, she follows up and makes herself totally available for any concerns before and after your surgery. The recovery room nurses were the only downside, they were fueding amongst themselves and appeared to be bothered to help. Every tech/transport person was as kind as the workers at Disney. I had an exceptional tech in radiology who helped me conquer the swallow test, he helped make the entire situation bearable, a real caregiver.
Posted by: Tracy U. (Posted on July 6, 2004)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Average Pain Medication: Excellent
Quiet: Average Visiting: Excellent Staff Responsive: Excellent
Parking: Average
Posted by: Christina K. (Posted on June 1, 2004)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: My surgeon uses 2 hospitals, Mercy was closer to my home.
Competitors: I loved this hospital. The staff was so caring and the hospital was immaculate.
Comments: I had a private room and the nurses were constantly checking on me. I was awaken every 1/2 hour to go for my mandatory walk. I could not ask for better staff.
Posted by: Deactivated Member (Posted on May 27, 2004)
Overall Value: Poor Oversized Equipped: Average Oversized Sensitive: Poor
Multi Security: Good Privacy: Very Poor Pain Medication: Average
Quiet: Poor Visiting: Average Staff Responsive: Very Poor
Parking: Average
How Selected: My surgeon uses two hospitals, this was the "better" hospital
Competitors: Worse
Comments: Having fat robes and big chairs doesn't make them specialists in bariatric surgery. I was put in a room with four people so privacy was nil. I will not comment on the lack of care as I am unsure if I am going to escalate the matter.
Posted by: Val L. (Posted on May 7, 2004)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: Location. Dr Garber and I decided together that this was the best location for me as I was traveling a long distance for surgery.
Competitors: This hopital is tops! They are well organized from the parklot security team to the nurses in the ward!
Comments: Looks clean. Feels clean. Very important when spending multiple days in a hospital. The entire staff was helpful, curtious and responsive!! Would not have had this proceedure in any other hospital!
Posted by: Linda R. (Posted on March 26, 2004)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Average Privacy: Good Pain Medication: Excellent
Quiet: Average Visiting: Good Staff Responsive: Excellent
Parking: Good
How Selected: It was one of the ones that Dr Garber was affiliated with and I felt it would suit me the best
Competitors: I really liked it ..I had three nurses assigned to me in 13 hr shifts and each was as good as the other.
Comments: The Pre-op was speedy, all the staff from the ekg tecnician to Anna Stoessel to the surgery nurse team , anestheisist my Dr G , his PA Donna ...all wonderful
Posted by: Steve G. (Posted on March 4, 2004)
Overall Value: N/A Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: N/A Staff Responsive: Excellent
Parking: Good
How Selected: My surgeon's choice
Competitors: Most favorably
Comments: I can't say enough good things about Mercy Medical Center; their wls program is relatively new [8 months old] but you can tell that they've done their homework. The staff is caring, friendly, accomodating, efficient and encouraging. Everyone there went out of their way to make me comfortable. The unit was also very quiet; i found it easy to get a lot of sleep.
Posted by: Leeanne S. (Posted on February 21, 2004)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Good Pain Medication: Good
Quiet: Average Visiting: Excellent Staff Responsive: Excellent
Parking: Average
How Selected: It was appointed to me by my surgeon.
Competitors: I have not been to any others in this country, however I feel that it really is great and would totally whole heartedly recomend it.
Comments: clean, tidy, and very helpfull staff.
Posted by: Liz K. (Posted on February 10, 2004)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: N/A Privacy: Good Pain Medication: Excellent
Quiet: Good Visiting: Good Staff Responsive: Excellent
Parking: Very Poor
How Selected: My Surgeon helped to open the new bariatric surgery division
Comments: The hospital is under construction thus the horrible parking. But for patient care the nurses were wonderful and Anne the head bariatric nurse is a doll.
Posted by: Fred D. (Posted on January 17, 2004)
How Selected: This is the hospital used by Dr. Herron. After I have the surgery, I will complete this form.
Posted by: Jennifer M. (Posted on December 21, 2003)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Good Pain Medication: Excellent
Quiet: Average Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: Mercy was one of two choices from my surgeon - I heard it had a great reputation and chose to go there.
Competitors: I have been to several other local hospitals and I have to say that Mercy is definitely one of the best. It is a smaller hospital which is better because you seem to get more attention which is needed right after surgery.
Comments: Ana Stossel - the bariatric coordinator is GREAT. I also had many nurses who were wonderful but don't remember their name - except Barbara - they were all wonderful.
Posted by: Mary P. (Posted on November 16, 2003)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Average Visiting: Good Staff Responsive: Excellent
Parking: Average
How Selected: IT WAS MY SURGEONS CHOICE
Competitors: IT WAS ONE OF THE BEST HOSIPTAL'S I HAVE EVERY BEEN IN.
Comments: I DON'T THINK IT HAD MUCH TO DO WITH THE HOSPITAL AS IT WAS FOR THE STAFF. THE CARE I RECIVED
Posted by: Mary P. (Posted on November 16, 2003)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Average Visiting: Good Staff Responsive: Excellent
Parking: Average
How Selected: IT WAS MY SURGEONS CHOICE
Competitors: IT WAS ONE OF THE BEST HOSIPTAL'S I HAVE EVERY BEEN IN.
Comments: I can't say enough abouth this Hospital. And even more about the staff. The level of care I got was fantastic. They were so caring to my needs.
Posted by: Mary D. (Posted on November 7, 2003)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Good Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Good
Parking: Good
How Selected: My Surgeon does his surgery here
Competitors: Can't compare this hospital with any other local hospitals since I am not a resident of NY
Comments: The accommodations were good, the bed was wonderful, most of the nursing staff are excellent. Did experience problem with evening nursing staff but nothing critical. Overall the hospital facility and staff are wonderful. Care was excellent overall.
 

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