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New Hanover Regional Medical Center

Feedback posted by the public

LocationWilmington, NC
PhoneView contact info

Bariatric Surgeons believe to have
operated at this hospital:

    James Harris, M.D.
    David Miles, M.D.
Affiliations
SRC

Have you been a patient at this hospital?
If so, please share your experiences with our community! Click here to log into your profile. Once there, click on the hospital review link.

Hospital Credentialing Resource:
Click here for The Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the independent nonprofit organization, which accredits and rates United States hospitals. A Quality Check service at the bottom of that page lets you conduct searches.

View other hospitals in North Carolina where bariatric surgery is performed.

Number of Contributors: 42

WARNING: Does this hospital have less than 25 reviews? If so, don't let a small sample size bias you.
Subjective reviews below are relayed merely as a partial and incomplete research tool.

Survey Questions:
  1. How would you rate its overall value? (“Overall Value”)
  2. How well equipped was the hospital to handle overweight patients? (“Oversized Equipped”)
  3. How sensitive was the staff to the needs of overweight patients? (“Oversized Sensitive”)
  4. How safe did you feel that the hospital was well equipped enough to handle any medical emergency that might arise during your stay there? (“Multi Security”)
  5. How much privacy did you feel the hospital gave you? (“Privacy”)
  6. How responsive did you feel the hospital was in giving you pain medications? (“Pain Medications”)
  7. How restfully quiet did you find your experience? (“Quiet”)
  8. How accommodating was the hospital in allowing visitors to see you? (“Visiting”)
  9. How responsive do you feel the staff was in helping you with your general needs during your stay? (“Staff Responsive”)
  10. How would you rate the parking accomodations? (“Parking”)
  11. How did you select this hospital? (“How Selected”)
  12. How would you compare this hospital to others that you have been to? (“Competitors”)
  13. What other comments do you have about this hospital? (“Comments”)
Posted by: Jen A. (Posted on October 16, 2008)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Good
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: I didn't select this hospital, this is where Dr Harris does his surgery - I can understand why - I had an excellent experience
Competitors: The wing I was in was brand new, I was the first patient in room 217. I enjoyed this stay better then the hospital in New Bern - and that is where I usually always go
Comments: you will be pleasantly surprised at the experience
Posted by: James H. (Posted on September 7, 2008)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: It was the main hospital recommended by my surgeon
Competitors: Top Notch
Comments: Nice facility
Posted by: Cindy G. (Posted on September 5, 2008)
Posted by: Vera W. (Posted on August 27, 2008)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: The closest to my home that did the WLS
Competitors: Excellent
Comments: I was not kept overnight. I was in at 5:45 am and out by 3:30 pm. Everyone was helpful.
Posted by: Elaine B. (Posted on June 14, 2008)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Average
How Selected: Best location.
Competitors: Comparable to hospitals in Ann Arbor, MI where I used to live.
Comments: The staff was awesome and I felt that I had excellent care.
Posted by: Nicole W. (Posted on March 18, 2008)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Excellent Privacy: Good Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Good
Parking: Good
How Selected: It is the Baratric Center for this area
Competitors: I didnt like the fact that there were shared rooms. Other hospital stays I have had I was alone. I was alone during this surgery til the end of my stay.
Comments: The night shift is awesome. The day shift is not with the program.
Posted by: Eve D. (Posted on March 15, 2008)
Overall Value: Good Oversized Equipped: Average Oversized Sensitive: Average
Multi Security: Good Privacy: Average Pain Medication: Excellent
Quiet: Good Visiting: Good Staff Responsive: Average
Parking: Poor
How Selected: only choice for insurance coverage
Competitors: NHRMC is one of the major trauma center in the area and equiped to handle most emergencies
Comments: staffing wasn't great, the nurses had to work without an assistant therefore doing "total care" I did not expect them to walk with me, instead a family member was there for me
Posted by: Melissa G. (Posted on February 27, 2008)
Overall Value: Average Oversized Equipped: Average Oversized Sensitive: Good
Multi Security: Good Privacy: Good Pain Medication: Good
Quiet: Average Visiting: Good Staff Responsive: Good
Parking: Good
How Selected: No choice only one that does surgery.
Comments: Friendly staff and very helpful.
Posted by: P R. (Posted on February 19, 2008)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Average Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Average
Posted by: Taryn H. (Posted on September 23, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Good Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: This is the hospital I was told to go to by my doctor.
Competitors: I loved my stay here. The nurses were WONDERFUL!!
Comments: I wouldn't change anything. Charolette and Lind ROCK as nurses and are very patient caring people.
Posted by: Kelli K. (Posted on August 8, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Average
How Selected: I chose Dr. James Harris and this was his home based hospital.
Competitors: This hospital is 150% better than any of the local hospitals within an hour and a half from my home.
Comments: My only complaints with NHRMC are that they are working on a huge addition and it has construction going on all around. The only other complaint is that they do not have comfortable reclining chairs for whomever stays with you over night. My husband was miserable on a flat block chair/cot.
Posted by: Emma P. (Posted on January 31, 2007)
Overall Value: Average Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Good Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Average
Parking: Poor
How Selected: It is the closet to where I live and the one my surgeon is associated with.
Comments: Not very attentive during shift change. They took out my catheter a bit before the change, and the first time i needed to get up, there was no one around to answer my call. The night nurse was amazing!
Posted by: Sabine I. (Posted on December 26, 2006)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Average
Comments: The nurses were terrific. The only thing i haded was that a nurse came in at 5 am to get some blood. Otherwise i had a very good stay. No Problems at all.
Posted by: Jeannette R. (Posted on October 14, 2006)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Average
Comments: I had a great experience at New Hanover. I was told by the nurse that they usually try and give the bariatric patients there own room. Which was exactly what I received. My husband was allowed to stay overnight and they gave him a "sleep chair" that made his stay more comfortable. When I walked around the floor, I noticed all other surgery patients were doubled up in their rooms. They had to share a room, but I got a private room. It was awesome!
Posted by: Trudy C. (Posted on August 26, 2006)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Good Privacy: Excellent Pain Medication: Good
Quiet: Good Visiting: Excellent Staff Responsive: Good
Parking: Average
Posted by: Katie F. (Posted on September 16, 2005)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Poor Pain Medication: Excellent
Quiet: Very Poor Visiting: Excellent Staff Responsive: Good
Parking: Average
How Selected: Hospital was the one where my surgeon performs the surgeries.
Competitors: Only hospital I've been to as a patient in the area.
Comments: Overall experience was good. Very noisy surgery floor. Luckily I didn't want to sleep during the night. Couldn't have gotten any anyway with all the noise in the corridors at night. I was almost quieter during the daytime hours.
Posted by: Janice F. (Posted on April 26, 2005)
Overall Value: Average Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Very Poor Pain Medication: Excellent
Quiet: Very Poor Visiting: Excellent Staff Responsive: Good
Parking: Very Poor
How Selected: This is the hospital that the surgeon used
Competitors: na
Comments: The employees where loud and not mindful of resting patients. the only time you got to sleep was between 12:00 am - 5:00 am
Posted by: Deactivated Member (Posted on January 22, 2005)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Average Pain Medication: Excellent
Quiet: Average Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: This is the hospital my surgeon uses.
Comments: Overall, was a great stay. I had a problem with a room mate the first few hours, but then I requested to be moved and they accomodated me. Very loud, every word out of their mouth was a curse word. I didn't want my kids in there with that. And I mean nasty curse words. They had big gowns and the nurse I had the first day was really helpful. She let me hold on to her and walk around the floor. I later found out her mom had GBP, so maybe that is why she was so nice. But the other nurses were just a friendly. I didn't have any problems at all!
Posted by: Michelle C. (Posted on October 12, 2004)
Overall Value: Very Poor Oversized Equipped: Very Poor Oversized Sensitive: Very Poor
Multi Security: Average Privacy: Poor Pain Medication: Excellent
Quiet: Average Visiting: Excellent Staff Responsive: Poor
Parking: Very Poor
How Selected: The only hospital my Doctor practices at.
Competitors: This hospital was horrible to x-ray dept. was so rude and the lady there acted like I could break her if she helped me onto the table for the x-ray. This hospital has no sugar free foods available for there patients diabetic or otherwise.
Comments: The nurses were horrible, well that was if you saw the nurse! Once at the beginning of the shift then at the end, if you call on them they act like you are bothering them. The hospital did not offer sugar free foods so we went and bought our own and it mysteriosly got gone out of the frigerator where it was being kept cold....HUMMMMM how caring was that.
Posted by: Kim R. (Posted on April 13, 2004)
Overall Value: Average Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Good Privacy: Very Poor Pain Medication: Excellent
Quiet: Very Poor Visiting: Average Staff Responsive: Excellent
Parking: Average
How Selected: My surgeon operated there & it's close to home.
Competitors: About the same
Comments: They need to try to put the bariatric patients together if rooms have to be shared. I had to share a room with an elderly woman with other medical problems & she moaned & groaned all night and had loud visitors all hours. That one thing made my stay very miserable.
Posted by: Kathie B. (Posted on March 22, 2004)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Good Privacy: Good Pain Medication: N/A
Quiet: Average Visiting: Excellent Staff Responsive: Good
Parking: Good
How Selected: Was an employee (RN)
Comments: For the most part the nursing care is excellent--facility is up to date and pre-op experience was without problems. You have to watch your billing like a hawk. Most problems I have heard about seem to be the result of people not understanding the routines or reasons behind treatments done. No hospital,nurse, dr or surgery is without problems. Having a realistic outlook helps.
Posted by: Anita D. (Posted on March 19, 2004)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: It was the only one on my insurance when I started looking into this surgery.
Competitors: Excellent
Comments: Nothing but excellent comments here!! Dr. Miles and the hospital staff were wonderful.
Posted by: Susan W. (Posted on March 10, 2004)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Excellent Privacy: Good Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: Only one locally that did surgery.
Comments: A wonderful stay there. Nurses were truly angels!
Posted by: Tim E. (Posted on February 8, 2004)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Good Privacy: Excellent Pain Medication: Good
Quiet: Good Visiting: Good Staff Responsive: Good
Parking: Good
How Selected: It is were my dr did the surgury
Posted by: Karin C. (Posted on October 8, 2003)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: Its the one my surgeon used
Competitors: I have always used this hospital for everything
Comments: All the staff was wonderful. The nurse I had even came in and hugged me to tell me she was leaving. I did have a man that was my nurse and he was kind of rough to the touch but he was very caring and conerned.
Posted by: Deirdre L. (Posted on July 29, 2003)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Good Privacy: Excellent Pain Medication: Good
Quiet: Average Visiting: Excellent Staff Responsive: Good
Parking: Good
How Selected: This is the hospital that Dr. O performs all of his surgerys.
Competitors: I felt that this Hospital was much more sensitive to overweight people. The hospital gowns fit, and the beds and wheel chairs were wide enough.
Comments: The staff was great! I enjoyed my stay as much as anyone can enjoy a stay in the hospital.
Posted by: Cassandra B. (Posted on July 29, 2003)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Good Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: This is the hospital that Dr. Harris performs his weight loss surgeries.
Competitors: I thought the nurses were really nice in comparision to the nurses back home. The head nurse went out of her way to help me get some jello and ice.
Comments: The hospital is real nice, and so are the staff. The only complaint I had was the man next door was talking so loud it was getting on my nerves.
Posted by: Cassandra B. (Posted on July 29, 2003)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Good Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: This is the hospital that Dr. Harris performs his weight loss surgeries.
Competitors: I thought the nurses were really nice in comparision to the nurses back home. The head nurse went out of her way to help me get some jello and ice.
Comments: The hospital is real nice, and so are the staff. The only complaint I had was the man next door was talking so loud it was getting on my nerves.
Posted by: Deactivated Member (Posted on May 16, 2003)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Good Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: Nearest Hospital where surgery is performed.
Competitors: This was my first time in this hospital and although it is a very big and busy Medical Center, I felt well cared for and comfortable.
Comments: Excellent care, kind personnal, clean and cheerful atmosphere
Posted by: Evongela D. (Posted on April 27, 2003)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Good Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Average
How Selected: My doctor selected this hospital.
Competitors: They were all about the same.
Comments: Everyone there was great.
Posted by: Juletta K. (Posted on March 15, 2003)
Overall Value: Average Oversized Equipped: Average Oversized Sensitive: Poor
Multi Security: Average Privacy: Average Pain Medication: Poor
Quiet: Poor Visiting: Good Staff Responsive: Poor
Parking: Average
How Selected: This is where my surgeon did his surgeries at.
Competitors: I`m not from here,an can`t say anything about the hospital except how I was treated .An I feel the staff needs to be educated an updated on this type of surgery(from nurses to the foods they served)I recieved a regular surgical liquid diet not low cal. or suger-free. not that you want to eat,you don`t!!!
Comments: Ifelt safe with my surgeon an his team ,but I felt the staff at the hospital could`nt have cared one way or the other about us .
Posted by: Josii B. (Posted on March 11, 2003)
Overall Value: Very Poor Oversized Equipped: Excellent Oversized Sensitive: Very Poor
Multi Security: Very Poor Privacy: Excellent Pain Medication: N/A
Quiet: Very Poor Visiting: Excellent Staff Responsive: Very Poor
Parking: Excellent
How Selected: this was the hospital my surgeon practices at.
Competitors: This was the absolute worse hospital that I've ever stayed in. The nurse, TINA was extremely rude and obviously not doing her job. The following day after my surgery, she went to get me breakfast(per my DR's orders to see that I could keep it down and if so, I would be discharged)....I had to ask her three more times trhoughout the day and I finally received my 'breakfast, at 7:00 pm. They obviosuly missed lunch and dinner as well. I have never been treated so poorly by a hospital in my entire life.
Comments: The first and last night I was there, the buzzer/bell to my IV(letting them know it needed to be replaced with a full one) went off for 55 minutes before a nurse came in to change it and that was only because I called for the nurse. These were just two problems I had with the hospital....There were plenty more. I will NEVER use this hospital in the future.
Posted by: Erinn M. (Posted on March 8, 2003)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Average Privacy: Excellent Pain Medication: Good
Quiet: Excellent Visiting: Excellent Staff Responsive: Poor
Parking: Good
How Selected: this is where my dr does his surgery.
Competitors: seems like a nice place..nothing spectacular.
Comments: ok.. i was really turned off by one thing.. my ivs for the pain gave me more pain then the surgery itself.. they had to reinsert the iv after a day and a half of the meds burning in my vains.. then it happened a second time untill i had to ask the nurse to just remove the iv all together and i would just deal with the pain.. and i still have bad bruises up and down my veins from this darned iv prob.. so that was really all that was wrong with the stay, other than that they were very compliant with my husband staying the 3 days with me, even gave me a private room.. so it was a small price to pay for the surgery...
Posted by: Lisa M. (Posted on December 15, 2002)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Good
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: This is the Hospital that my Sergeon
Competitors: Very Good, haven't stayed in any other Haospitals in the Onslow Area... But this one is good...
Posted by: Bruce M. (Posted on June 18, 2002)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Good
Posted by: Harriett N. (Posted on June 16, 2002)
Overall Value: Poor Oversized Equipped: Average Oversized Sensitive: Poor
Multi Security: Average Privacy: Average Pain Medication: Average
Quiet: Average Visiting: Good Staff Responsive: Poor
Parking: Average
How Selected: this was the hospital my doctor was on staff at
Competitors: overall the nursing care was poor. i know that if i was at another hospital around the area i live the care would have been better
Comments: i was shocked by the way things were handled. when i got there the first thing the pre-op nurse said was that my doctor was mean. i was rushed through pre-op because there was a cancellation. they had a hard time getting the iv started.my surgery was over between 4pm ans 5pm,buti didn't get to my roomuntil after midnight because there were no beds available. my nursing care overall poor. i was never offered to get help with a bath,etc. my family was there but that wasn't there responsibilty. i never received any of my medications i was taking at home. i had a horrible bed that was supposed to help me get up, but it didn't work properly. there had been some problems between the nursing staff and my doctor and you could tell it. i was only in hospital 3days
Posted by: Erika V. (Posted on May 8, 2002)
Overall Value: Good Oversized Equipped: Average Oversized Sensitive: Good
Multi Security: Good Privacy: Excellent Pain Medication: Excellent
Quiet: Average Visiting: Average Staff Responsive: Good
Parking: Excellent
Posted by: Don H. (Posted on May 4, 2002)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Excellent Privacy: Good Pain Medication: Good
Quiet: Average Visiting: Good Staff Responsive: Good
Parking: Average
How Selected: Doctor selected, but really it's the only one here that's equiped.
Competitors: It's a state of the art hospital. But if there's a negative is, the staff is over worked and stressed. The hospital administrators should take a pay cut and pay employee's better and hire more nurse's.
Comments: This is a continuation from above..excellent hospital, but the administration need's to be replaced.All they care about is there saleries and bonuses. They do have nice bonuses!!
Posted by: Jan T. (Posted on March 26, 2002)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Good Privacy: Good Pain Medication: Good
Quiet: Excellent Visiting: Excellent Staff Responsive: Good
Parking: Good
Posted by: Melisa C. (Posted on March 22, 2002)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Average
Multi Security: Excellent Privacy: Good Pain Medication: Average
Quiet: Average Visiting: Excellent Staff Responsive: Average
Parking: Excellent
How Selected: Dr did.
Competitors: the best
Comments: I would recomend bringing your own suger free foods. Always have someone with you even at nights.
Posted by: Peg W. (Posted on March 1, 2002)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Good
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Good
Parking: Good
How Selected: Closest hospital
Competitors: Better than others
Comments: Had a non eventful stay, no complaints
Posted by: Nancy N. (Posted on February 17, 2002)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Good
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Good
Parking: Good
How Selected: I really didn't have a choice as this is where my surgeon did his surgeries.
Competitors: Had excellent care here. I had emergency hernia repair in 1999 at another hospital--had excellent care there too.
Comments: I was totally comfortable--had a bariatric bed that was wonderful. I really didn't need a lot of help, but the staff was there if I did. Everyone was so kind--from the beginning to my discharge.