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Northwest Medical Center
Feedback posted by the public
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Have you been a patient at this hospital?
If so, please share your experiences with our community!
Click here to log into your profile. Once there,
click on the hospital review link.
Hospital Credentialing Resource:
Click here for
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO),
the independent nonprofit organization, which accredits and rates United
States hospitals. A Quality Check service at the bottom of that
page lets you conduct searches.
View other hospitals in Arizona where bariatric surgery is performed.
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Number of Contributors: 22
WARNING: Does this hospital have less than 25 reviews?
If so, don't let a small sample size bias you.
Subjective reviews below are relayed merely as a partial and incomplete
research tool.
Survey Questions:
- How would you rate its overall value? (“Overall Value”)
- How well equipped was the hospital to handle overweight patients? (“Oversized Equipped”)
- How sensitive was the staff to the needs of overweight patients? (“Oversized Sensitive”)
- How safe did you feel that the hospital was well equipped enough to handle any medical
emergency that might arise during your stay there? (“Multi Security”)
- How much privacy did you feel the hospital gave you? (“Privacy”)
- How responsive did you feel the hospital was in giving you pain medications? (“Pain Medications”)
- How restfully quiet did you find your experience? (“Quiet”)
- How accommodating was the hospital in allowing visitors to see you? (“Visiting”)
- How responsive do you feel the staff was in helping you with your general needs during
your stay? (“Staff Responsive”)
- How would you rate the parking accomodations? (“Parking”)
- How did you select this hospital? (“How Selected”)
- How would you compare this hospital to others that you have been to? (“Competitors”)
- What other comments do you have about this hospital? (“Comments”)
| Posted by: |
Michele W. (Posted on September 5, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| This is the hospital which my surgeon chooses . |
| Competitors: |
I could not have asked for better care . |
| Comments: |
Perfect in every way !!! |
| Posted by: |
Deactivated Member (Posted on September 1, 2008) |
| Overall Value: |
Average |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Poor |
| Parking: |
Average |
| Posted by: |
Karli J. (Posted on March 24, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| it's the one nearest to my house & surgeon |
| Comments: |
It's very nice - all of the rooms are private, and the nurses are wonderful. They were great about me having visitors absolutely anytime, and even let my husband spend some nights with me. |
| Posted by: |
Angela P. (Posted on March 3, 2008) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| Not my choice - it is where my surgeon does his surgical practice. |
| Competitors: |
It is in the top few local hospitals, I understand, but it is the only one I have used, so I can't compare really. |
| Comments: |
The entire experience there was generally superb. All baratric patients get private rooms on a particular floor. There are other patients there, too, but bariatrics don't get sent anywhere else. You get to have your support person stay overnight with you. There is a comfortable foldout chair - my husband had no complaints. Most of the nursing staff was very good and well-educated as to the bariatic experience. I preferred the nighttime nurses to the day nurses, and I did get one crotchety old nurse on my last day. Also, my IV came out of the vein and no one caught it until my arm was a gigantic baloon. They said it happens all the time, not a big deal. My opinion is that if it happens all the time, then they should be on guard for it. I got a pain pump which was great, and there was always someone coming in. Not much quiet rest, though. |
| Posted by: |
Wendy C. (Posted on December 10, 2007) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| My Doctor works out of this hospital and I have had alot of testing done here for pre op stuff and the staff so far is wonderful |
| Competitors: |
A hospital is a hospital, its the staff that makes it or breaks it. |
| Comments: |
It's clean and everyone there is polite and informative. My only dislikes is that there are not enough nurses on the night staffing at all! Thank goodness they let my husband stay with me both nights to get me up and walking every 2 hours, its difficult to get out of all the stuff they have on you by yourself:) |
| Posted by: |
Wendy C. (Posted on December 10, 2007) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| My Doctor works out of this hospital and I have had alot of testing done here for pre op stuff and the staff so far is wonderful |
| Competitors: |
A hospital is a hospital, its the staff that makes it or breaks it. |
| Comments: |
It's clean and everyone there is polite and informative. My only dislikes is that there are not enough nurses on the night staffing at all! Thank goodness they let my husband stay with me both nights to get me up and walking every 2 hours, its difficult to get out of all the stuff they have on you by yourself:) |
| Posted by: |
Leslie D. (Posted on October 2, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| Comments: |
NWMC was awesome! |
| Posted by: |
Beverly P. (Posted on June 11, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| Posted by: |
Beverly P. (Posted on June 11, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| Posted by: |
Molliescollies H. (Posted on November 3, 2006) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Poor |
| How Selected:
| My surgeon uses this hospital. |
| Competitors: |
Very good, clean and efficient |
| Comments: |
Staff was efficient, very clean, and nurses were great, but overworked. |
| Posted by: |
Kathi P. (Posted on October 22, 2006) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| It was the hospital my surgeon was assoicated with. |
| Competitors: |
About the ame |
| Comments: |
I was in ICU for three nights after surgery and the nurses were very |
| Posted by: |
Kathi P. (Posted on October 22, 2006) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| It was the hospital my surgeon was assoicated with. |
| Competitors: |
About the ame |
| Comments: |
I was in ICU for three nights after surgery and the nurses were very good and were always attending to my needs. |
| Posted by: |
Kathi P. (Posted on October 22, 2006) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| It was the hospital my surgeon was assoicated with. |
| Competitors: |
About the ame |
| Comments: |
I was in ICU for three nights after surgery and the nurses were very good and were always attending to my needs. |
| Posted by: |
Elaine C. (Posted on November 1, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| It was closer to home |
| Competitors: |
excellent, if I lived closer I would make sure my pcp had privliges there. |
| Comments: |
I was impressed with the hospital and with the staff. They were helpful and caring to both myself and my husband. |
| Posted by: |
Kim F. (Posted on September 18, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| Posted by: |
Deborah K. (Posted on July 16, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Poor |
| How Selected:
| It was the hospital that my Surgeon was connected with. |
| Competitors: |
No comment. |
| Comments: |
The care I received was amazing. Everyone was exquisitely sensitive to my needs, especially the horrendous night spent going back and forth the the bathroom, and I needed help to get there. The staff was wonderful.
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| Posted by: |
Lynn Z. (Posted on June 12, 2005) |
| Overall Value: |
Good |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Average |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Average |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| I work there! I was confident that I would get good care, and that patients are given good care in general |
| Competitors: |
I knew that I would get good care from the staff who knew me. I purposely didn't tell the night staff that I worked there, Had one great night one bad night |
| Comments: |
The physical "bariatric unit" is not set up well for bariatric patients, and the hospital doesn't seem to be improving it. Staff was trained for the program start up and seems to be empathetic, but it is not included in new staff orientation. |
| Posted by: |
Julie F. (Posted on May 31, 2005) |
| Overall Value: |
Average |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Good |
| Multi Security: |
Poor |
Privacy: |
Excellent |
Pain Medication: |
Average |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Poor |
| How Selected:
| Only one in town that has WLS patients |
| Competitors: |
Better than the other local hospitals in room accomodations and cleanliness. Most of the staff members that were assigned to me were very young, and a lot of them seemed inexperienced...not all of them. The communication between these staff members was nearly non-existent. I'd repeat something to three different people, and each of them acted like they were hearing it for the first time, even though I'd specifically requested that they share the information with the nurse or next person coming on duty (i.e. I need pain meds). |
| Comments: |
I had to push to be ALLOWED to walk right after my surgery. They kept telling me "later, later" and I made them help me up and get me walking that first time. After that, I was on my own with the walking...which was fine, as I was expecting that. Like any other hospital in Tucson, the nurses and techs were constantly busy, so I always made sure that I didn't wait until the last minute to call someone if I was going to need something. |
| Posted by: |
Clara W. (Posted on September 8, 2004) |
| Overall Value: |
Average |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| This is the hospital that Dr. Patrick Chiasson does the surgery. |
| Competitors: |
About the same or just a step above |
| Comments: |
I was very pleased with the staff on the second floor to us as bariatric patients. I have one negative comment and that is they do not honor what we were told as far as seeing a dietician for a certain price. I had to pay the full amount of the visit and after an letter, I was not given a choice. I had to pay or go to collections. |
| Posted by: |
Patty G. (Posted on July 26, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Poor |
| How Selected:
| Surgeon |
| Competitors: |
Clean and roomy |
| Comments: |
Great |
| Posted by: |
Rita S. (Posted on October 8, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| It is the closest hospital to where I live that has a bariatric surgical program. |
| Competitors: |
Have never been a patient in any other local hospital. |
| Comments: |
It was above-average. As a nurse, I felt that the care and the treatment was better than most. |
| Posted by: |
C J. (Posted on May 12, 2003) |
| Comments: |
Northwest has been estabslished for years. They have a new surgeon who is now doing minimally invasive surgery. His operating room is designed to do "Bariatric Surgery". They have six bariatric beds. |
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