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Northwestern Memorial Hospital
Feedback posted by the public
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Affiliations
Have you been a patient at this hospital?
If so, please share your experiences with our community!
Click here to log into your profile. Once there,
click on the hospital review link.
Hospital Credentialing Resource:
Click here for
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO),
the independent nonprofit organization, which accredits and rates United
States hospitals. A Quality Check service at the bottom of that
page lets you conduct searches.
View other hospitals in Illinois where bariatric surgery is performed.
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Number of Contributors: 53
WARNING: Does this hospital have less than 25 reviews?
If so, don't let a small sample size bias you.
Subjective reviews below are relayed merely as a partial and incomplete
research tool.
Survey Questions:
- How would you rate its overall value? (“Overall Value”)
- How well equipped was the hospital to handle overweight patients? (“Oversized Equipped”)
- How sensitive was the staff to the needs of overweight patients? (“Oversized Sensitive”)
- How safe did you feel that the hospital was well equipped enough to handle any medical
emergency that might arise during your stay there? (“Multi Security”)
- How much privacy did you feel the hospital gave you? (“Privacy”)
- How responsive did you feel the hospital was in giving you pain medications? (“Pain Medications”)
- How restfully quiet did you find your experience? (“Quiet”)
- How accommodating was the hospital in allowing visitors to see you? (“Visiting”)
- How responsive do you feel the staff was in helping you with your general needs during
your stay? (“Staff Responsive”)
- How would you rate the parking accomodations? (“Parking”)
- How did you select this hospital? (“How Selected”)
- How would you compare this hospital to others that you have been to? (“Competitors”)
- What other comments do you have about this hospital? (“Comments”)
| Posted by: |
Erika B. (Posted on January 3, 2008) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| Posted by: |
Darlene W. (Posted on August 18, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| I have been going to Northwestern Memorial Hospital since 1988 |
| Competitors: |
I would have to put Northwestern at the top. |
| Comments: |
When you enter Northwestern Memorial hospital, you know that you will be in good hands immediately because the hospital staff are all so pleasant and helpful. If you have questions, there is always someone waiting to answser. |
| Posted by: |
Daphne G. (Posted on August 10, 2007) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| Posted by: |
Kelly Z. (Posted on December 27, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| Reputation and services offered. I also gave birth to my kids at this hospital. |
| Competitors: |
One of the best. |
| Comments: |
THey hospital was accomodating. I was allowed to see my 3 y/o twin boys during my hospital stay which was very important to me. |
| Posted by: |
Kathy V. (Posted on November 27, 2006) |
| Posted by: |
April R. (Posted on October 18, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Reputation |
| Comments: |
Hospital was excellent. However, the transporters who move you from surgery to your room need to be more sensitive and not bump into doors/walls. |
| Posted by: |
Kristi C. (Posted on August 5, 2006) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Average |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Good |
| How Selected:
| I wanted the best when I chose a hospital. |
| Posted by: |
Ernie R. (Posted on July 28, 2006) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| Posted by: |
Jason M. (Posted on July 15, 2006) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| Posted by: |
Chelle R. (Posted on May 26, 2006) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Average |
Staff Responsive: |
Good |
| Parking: |
Very Poor |
| How Selected:
| This is where my surgeon does his surgeries. |
| Competitors: |
Other then having to pay for parking and keeping my family informed of when I was moved this was a great hospital. |
| Comments: |
Surgery was planned at 730am and I was not held back got in right away, the less fortunate is that there was not a room available after recovery and i had to stay in recovery area for over 6 hours that I could have been in a room. My family was only allowed to visit 2 at a time for a few minutes and only every 2 hours. My mother had to leave and they would not let her come back to say goodbye before she left because it had not been 2 hours since the last visit. That was VERY upsetting. |
| Posted by: |
Candy D. (Posted on September 9, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| this was a hospital that was referred to me by a friend in the medical field..... |
| Competitors: |
I have not been to many but, this was excellent room space, care, attentiveness no complaints.... |
| Posted by: |
Meredith H. (Posted on July 20, 2005) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| NMH was the hospital in my network and the hospital my surgeon and nutritionist work out of. |
| Competitors: |
NA |
| Comments: |
NMU was great. All of the nurses have my heartfelt thanks...they were so nice...so friendly. |
| Posted by: |
Debi C. (Posted on January 17, 2005) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| NWM has a great reputation. All my physicians are at this hospital. |
| Competitors: |
I wouldn't go to any other hospital. My health is too important. |
| Comments: |
Great hospital, Great staff............the only down side is the cost of parking. Although its discounted, it can still be costly when you have to make several trips to the hospital a month. |
| Posted by: |
Deactivated Member (Posted on November 29, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| It is one of the best hospitals in the country and my PCP pratices out of this hospital. |
| Competitors: |
It's modern, clean and has an excellent reputation for having the best of everything. I especially like that all of the rooms are private. |
| Comments: |
Good hospital, I found out after surgery that they do the most conservative, least aggressive bypass and I might have made another surgery option had I known that. |
| Posted by: |
Staci B. (Posted on November 22, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| My mom was sent here after having complication from her surgery at another hospital. Dr Nagle and Northwestern took really good care of her. |
| Competitors: |
I really liked northwestern in fact I went back and had my galbladder surgery there. |
| Posted by: |
Dani C. (Posted on November 16, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| doctors referal |
| Competitors: |
If this hospital were a hotel it would have 5 stars. |
| Comments: |
There isnt really a bad thing I can say about this hospital , and the bariatric program my husband went through. The staff was fabulous, friendly and superior in their knowledge and helpfulness. My husband recieved the best care and was always attended to even during his outpatient trips to visit nutritionists and such pre operative , with such individual attention to his needs.
In my opinion and after hearing from others at other hospitals, this hosptial definitly goes above and beyond a normal hospital when it comes to care and its patients. The patients are always number one~!
We will be returning there if furthur treatments are nessasary , complications and such. We will also be returning their for the plastic surgury if we so choose to do so.
I would highly highly reccommend anyone considering a bariatric surgury procedure to check this hospital and this program out. I cant imagine a better one in the country exists! And our surgeon.. was absolulty fabulous personal, caring, competent. I just cannot say enough! |
| Posted by: |
Kathy S. (Posted on October 31, 2004) |
| Overall Value: |
Average |
Oversized Equipped: |
N/A |
Oversized Sensitive: |
Average |
| Multi Security: |
Excellent |
Privacy: |
Poor |
Pain Medication: |
Average |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Average |
| Parking: |
Average |
| How Selected:
| My research indicated Dr. Nagel was #1 for WLS/LAP. He is affilated with Northwestern. I also felt this would be a great facility to handle any and all emergencies if my surgery did not go well. |
| Competitors: |
Would NEVER, EVER, EVER go to their emergency room again. Just like ER on TV. My local hospital Edwards in Naperville ROCKS. They don't do WLS anymore. |
| Comments: |
My surgeon is the best. However, there were some things at the hospital that was bad. When I woke up in the ICU the nurse there was not very sensative to my terror. She kept smacking my hands about the tube. I wasn't trying to pull it out I was trying to tell her she was pulling it everytime she moved me. She was giving me a bath and I was trying to hold it so she wouldn't pull it. She just smacked my hands and then her and the other nurse went on complaining about their jobs. Then a gang of doctors came in (this is a teaching hospital and all she put on me was a bed pad. Now how much of me do you think this covered? I was so uncomfortable. And still no one told me why I was there. Finally one of the doctors came in and explained what had happened the day before and why I was there. Shortly after that my surgeon came in.
I developed a bad infection several weeks later on a Friday. I was told to go to the ER. After driving for an hour and half, we arrived there around 7:00 pm. After waiting for 2 hours my husband asked how much longer and they said 4-5 hours. We were out of there. As I waited in the car my husband said he was going in and leave a message for my surgeon why we were leaving for our local hospital. Well they got us in right away, to make a long story short we didn't get a room until 4:00 am and most of that time was spent in the hallway. They needed to give me a leak test the next day and it was like the hospital shuts down on the weekends. The techs didn't know how to use the equipment. The OP area was closed. Really made me feel good they knew what they were doing, not. The cleaning of the rooms was only done if you demanded it. All in all it was bad...
However, in the big picture these things are small in comparison to the medical care I got. And I do feel I got the BEST. And that is what is most important. |
| Posted by: |
Rosaniz R. (Posted on September 3, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| It's reputation |
| Competitors: |
Excellent hospital, whish I had come to it for services sooner |
| Comments: |
Very nice, clean customer service friendly |
| Posted by: |
Colleen G. (Posted on August 8, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| Major teaching medical institution with excelent reputation and program |
| Comments: |
All the patient rooms are private and have a bed for your support person to stay. They realy had their act together and not a stone was left unturned. |
| Posted by: |
Cheryl H. (Posted on July 15, 2004) |
| Comments: |
As I am an employee of NMH I don't think I should participate in rating it as an institution |
| Posted by: |
Benny L. (Posted on March 25, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
N/A |
Oversized Sensitive: |
N/A |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| How Selected:
| I selected NMH because of its fine reputation. |
| Competitors: |
Quite possibly the best in the city and one of the best in the country. |
| Comments: |
I had heart surgery at NMH 7 weeks ago and love it. I have nothing negative to say about it and would recommend it to anyone having any kind of procedure. The patient rooms are all private and very attractive. They all have a bench seat that can pull out to make a bed for overnight guests. The patient rooms start on the 10th floor. I had a beautiful view of Navy Pier and Lake Michigan from my 10th floor room, where I could watch the sun rise every morning. The staff were all wonderful, friendly and very helpful. I will make sure, any kind of medical procedure I need in the future, is done here. |
| Posted by: |
William A. (Posted on March 13, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| Its a well known, well respected hospital |
| Comments: |
Great Hospital. Parking is a bit expensive. I spent the first day in ICU, which the nurses were very attentive. The next day I spent in a regular room, which was not 100% clean when I got in there, so it was cleaned (special thanks go out to my mom). The nurses in the regular rooms were not nearly as attentive, but everyone was friendly. |
| Posted by: |
Clifton W. (Posted on March 1, 2004) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| Because of the reputation of the facility and the physcians. |
| Competitors: |
Never been an inpatient before. |
| Comments: |
Can you say vacation??? I felt like my surgery and hospital stay was a vacation. I have a view of Lake Michigan, a room that felt like a resort room, and a staff that pampered me! |
| Posted by: |
Cynthia E. (Posted on January 15, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Average |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Poor |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| I have been receiving care at Northwestern or Evanston Hospital Northwestern for more than 26 years. |
| Competitors: |
I find it the best hospital I have ever dealt with in the Chicago area. (I have had experience with University of Chicago hospital, St. Mary of Nazareth, St. Joseph, St. Elizabeth, IL Masonic Hosp., UIC Hospital, Norwegian American Hospital, Evanston Hospital Northwestern (part of Northwestern University, like Northwestern Memorial), St. Francis Hospital, Rush Presbyterian St. Lukes Hospital. |
| Posted by: |
Evelyn J. (Posted on January 10, 2004) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Average |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Average |
| How Selected:
| I was sent to this hospital by my Dr. |
| Competitors: |
I would say this is one of the best hospitals in the country. I was sent by my Dr. to this hospital from St. Margarets in Hammond, In. because of complicatios I had. |
| Comments: |
Very nice, the rooms were all private with day beds for family to stay over. |
| Posted by: |
Kevin C. (Posted on December 15, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| All my physicians -- PCP and specialists -- practice at NMH. Also, I first started my journey at the Wellness Institute, which provides most of the pre- and post-surgical screening and medical / dietary / psychological services for NMH's surgical patients. |
| Competitors: |
This was my first in-patient surgical experience, so I have no personal basis on which to make a comparison. But the neighborhood is terrific for support people who might want to escape the hospital setting for dinner or a quick stroll along Michigan Avenue. |
| Comments: |
NMH is the kind of hospital facility that just makes you feel well cared for. The building itself is impressive. The rooms are private and well appointed. The nursing staff all seemed to care about my comfort and health. Any of my less-than-excellent rankings are easily brushed aside: Parking (although validated) is pricey because the hospital is located in the heart of one of the poshest neighborhoods of one of the world's greatest cities; a totally restful and quiet experience is impossible at any hospital where the staff monitors your vitals on a regular basis. Overall, it was a great experience...except, of course, for that operation thing! |
| Posted by: |
Lisa A. (Posted on December 12, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| reputation |
| Competitors: |
very attentive staff and extremely well equipped |
| Comments: |
NMH has all private rooms and very accomodating for its patients...one of the best..i have decided to change all of other docs to NMH |
| Posted by: |
Blanca F. (Posted on November 28, 2003) |
| Posted by: |
Beverly M. (Posted on November 17, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| I was referred there by my insurance company. |
| Competitors: |
I found it to be excellent. I loved the fact that ALL their rooms are private and I didn't have to share a room with another patient. |
| Comments: |
A very nice hospital. Very "motel-like". I was impressed with how nice everyone was and how quick they were to respond to needs and questions. |
| Posted by: |
Karyn B. (Posted on October 13, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Good |
| How Selected:
| my principal physician is associated with Northwestern ... but one of the reasons I originally chose to be associated with this hospital is that I saw a news report that if anything ever happened to the President of the United States while he was here in Chicago, they would take him to Northwestern. SO ... if its good enough for the President, its good enough for me!! |
| Competitors: |
Actually, Chicago is blessed with MANY good hospitals ... even the "County" hospital is supposed to have excellent doctors. This was my first time EVER in a hospital myself, but I've heard that University of Chicago, Rush, Loyola, and several others are very good too. |
| Comments: |
One of the things that impressed me the most (besides the view of the lake from my private room [all rooms are private with a private bath!], the daybed so that a visitor could stay [even though my husband stole my pillow ... they DID get me another one] ... but the thing that really impressed me was how quiet it was! I was up at 4am one morning and just listened to see if I could hear something ... and it was SO quiet! I would have liked a little more attention from the staff, but maybe that's just me. |
| Posted by: |
Alisa M. (Posted on September 14, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| Competitors: |
NMH has cable in rooms, all rooms are private with own bathroom, each room has a couch/daybed for visitors, and so on. |
| Comments: |
NMH is a step above any other hospital. The accomodations are wonderful and the staff is excellent. I have been an in-patient here numerous times over the past three years and have nothing but good things to say about it. |
| Posted by: |
Shanaveon P. (Posted on September 9, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
N/A |
| Parking: |
Good |
| How Selected:
| From the doctors referral at Northwestern. They were very timely and responsive to my needs and answered my questions openly and honest. |
| Competitors: |
I would rate Northwestern Hospital in the top 5% of hospitals in the Nation. Only second to Rush St Lukes Presbyterian Medical Center. |
| Comments: |
This is a wonderful hospita with caring physicians, nurses and staff. The comfort level of this hospita is second to none. The rooms are clean and friendly looking and the staff is always nice and responsive. |
| Posted by: |
Mary J. (Posted on September 6, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| Previously a patient. Worked there for 5 years. PCP was a member of the Foundation. |
| Competitors: |
I was only in one other hospital they were both good. |
| Comments: |
The hospital is very spacious. The rooms are private and allowed family members to spend the night if need be. The staff at this hospital puts patients first. |
| Posted by: |
Denise K. (Posted on August 23, 2003) |
| Overall Value: |
Average |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Poor |
| Multi Security: |
Good |
Privacy: |
Average |
Pain Medication: |
Average |
| Quiet: |
Poor |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Very Poor |
| How Selected:
| I am on Medicaid and they are the only one who responded to me and accepted the Medicaid |
| Posted by: |
Mary Lou E. (Posted on August 12, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Average |
| How Selected:
| Actually what I did was go to yahoo for a bariatic search and I got a link to the Wellness Center which is the WLS support for the hospital. So I called set up an orientation and the rest is history. |
| Competitors: |
I feel its the best hosptial in Chicago but I'm biased. My surgeon was great! He helped save my life. |
| Comments: |
The staff was responsive and they took pride in taking care for me. This "pushed me" because sometimes we give up on ourselves but they belived in us. If I could ever work for a facility it would be Northwesten Memorial |
| Posted by: |
Tamera A. (Posted on August 10, 2003) |
| How Selected:
| i thought the hospital was wonderful... very professional team of surgeons... everything that i come across was very good except about 50 percent of the nurcing staff that i had... the good nurces were wonderful! couldnt say anyting better!! but the others werent bad murces so to speak... just they were not their... when they were they didnt act like your nurce... they were to quiet.... and i felt like a burden to them... that is the only thing i didnt like... other than that... the hospital was beautiful... and very homey feeling... very clean... |
| Posted by: |
Amanda M. (Posted on August 5, 2003) |
| Posted by: |
Felicia W. (Posted on July 20, 2003) |
| Overall Value: |
N/A |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Posted by: |
Maria V. (Posted on May 17, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Excellent |
Pain Medication: |
Good |
| Quiet: |
Good |
Visiting: |
Good |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| I started going to this hospital many many years ago when a friend recommended her doctor that was at this hospital. |
| Competitors: |
Better |
| Posted by: |
Madelynn H. (Posted on April 13, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| I chose my pcp because of this hospital. being a lifelong citizen of chicago i do know the reputation of NWM and it is excellent. |
| Competitors: |
I "luckily" have never had to go to any other hospital. however i have had 3 surgeries here and have never had a bad experience. |
| Comments: |
NWM is tops in my book. They are very eager to please and will follow up on any discrepancies you might have.
Most importantly NWM is just as thourough in patient care as it is billing and dealing with insurance. To end they are excellent in all that they do. |
| Posted by: |
Gail B. (Posted on March 3, 2003) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| Parking: |
Excellent |
| How Selected:
| From my primary care physician |
| Competitors: |
The program they have set up is excellent! It takes you through everything and the staff really is invested in the care |
| Comments: |
I spent a few more days than planned in the hospital and the nursing staff, nursing assistants, everyone were wonderful! |
| Posted by: |
Charlene R. (Posted on January 28, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| How Selected:
| This is where my PCP is, it is close, and very easy to get to. |
| Competitors: |
This is the first time I have ever been in the hospital so I don't have a way to compare to any other local hospital. |
| Comments: |
The only reason the hospital didn't get excellent straight through was that when you have the open RNY at the hospital you have to stay in ICU on the first day. That was fine, but the second day they didn't have a regular room available for me so I had in the ICU another day. I felt as if the doctor was trying to push me out of the hospital saying, Oh, I think you you're ready to go home today. I was not an ICU patient technically because I wasn't just out of surgery. I felt as if I was treated like that. The first day after surgery, the nurses came in a bathed me at 7:00 am, because I was already awake at 5:00. The second day in ICU, my nurse came in and introduced herself. I didn't get cleaned up until 11:00 am and then she made me go to the sink in the ICU room and had me trying to wash myself up. It was not a good thing because Open surgery just pulls a lot of pain. I had the cathedar removed that day and when I woke up I had to go to the bathroom, I called for the nurse, it took her awhile to get to me so I unplugged myself and was already there by the time she got there. I had to pull my curtain closed in order to have some privacy. A nurse came in while I was getting washed up without knocking first. I called for my nurse one time and she came and said that she would be back in 10 minutes with blankets; she didn't come back for another hour, and without the blankets. It was just better when they finally got me up stairs at about 5:30 pm that day. |
| Posted by: |
Mandi M. (Posted on January 18, 2003) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Good |
Pain Medication: |
Excellent |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Average |
| Parking: |
Poor |
| Comments: |
The only thing that sucked about this hospital and probally any hospital in Chicago was the parking. It cost us over 100.00 to park through out the week I was there. |
| Posted by: |
Jennifer M. (Posted on November 30, 2002) |
| Overall Value: |
Good |
Oversized Equipped: |
Good |
Oversized Sensitive: |
Good |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Average |
| Quiet: |
Good |
Visiting: |
Excellent |
Staff Responsive: |
Good |
| Parking: |
Excellent |
| How Selected:
| This is the hospital / doctors I use for all my medical care. I interviewed the doctors for this particuliar procedure. I also reviewed information on the web. |
| Competitors: |
Top Notch. One of the best. |
| Posted by: |
Carol K. (Posted on October 19, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| Insurance |
| Competitors: |
Average |
| Comments: |
So far the staff has been wonderful, very understanding and helpful. The Wellness Program is very good, it covers all the bases. |
| Posted by: |
Carol K. (Posted on October 19, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Average |
Oversized Sensitive: |
Good |
| Multi Security: |
Good |
Privacy: |
Good |
Pain Medication: |
Good |
| Quiet: |
Average |
Visiting: |
Good |
Staff Responsive: |
Excellent |
| Parking: |
Good |
| How Selected:
| Insurance |
| Competitors: |
Average |
| Comments: |
So far the staff has been wonderful, very understanding and helpful. The Wellness Program is very good, it covers all the bases. |
| Posted by: |
Melinda B. (Posted on October 11, 2002) |
| Overall Value: |
Excellent |
Oversized Equipped: |
Excellent |
Oversized Sensitive: |
Excellent |
| Multi Security: |
Excellent |
Privacy: |
Excellent |
Pain Medication: |
Excellent |
| Quiet: |
Excellent |
Visiting: |
Excellent |
Staff Responsive: |
Excellent |
| How Selected:
| I selected Northwestern Memorial, for I live very close, but more importantly, they have a excellent baractric program and a great follow-up program. |
| Competitors: |
I believe that Northwestern Memorial is number one. I am a medical sales rep and know all the hospital in the area, for they are my clients. |
| Comments: | |
