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Norton Suburban

Feedback posted by the public

LocationLouisville, KY
PhoneView contact info

Bariatric Surgeons believe to have
operated at this hospital:

    Jeffrey Allen, M.D.
    James T. Bergin, M.D.
    Robert Cacchione, M.D.
    Edwin E. Gaar M.D.
    David R. Geller M.D.
    Jorge L. Rodriguez, M.D.
    Mark A. Shina, M.D.
    Mark A. Shina M.D.

Have you been a patient at this hospital?
If so, please share your experiences with our community! Click here to log into your profile. Once there, click on the hospital review link.

Hospital Credentialing Resource:
Click here for The Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the independent nonprofit organization, which accredits and rates United States hospitals. A Quality Check service at the bottom of that page lets you conduct searches.

View other hospitals in Kentucky where bariatric surgery is performed.

About this Hospital
Located in a suburb of Louisville called St. Matthews. Very nice area.

Number of Contributors: 133

WARNING: Does this hospital have less than 25 reviews? If so, don't let a small sample size bias you.
Subjective reviews below are relayed merely as a partial and incomplete research tool.

Survey Questions:
  1. How would you rate its overall value? (“Overall Value”)
  2. How well equipped was the hospital to handle overweight patients? (“Oversized Equipped”)
  3. How sensitive was the staff to the needs of overweight patients? (“Oversized Sensitive”)
  4. How safe did you feel that the hospital was well equipped enough to handle any medical emergency that might arise during your stay there? (“Multi Security”)
  5. How much privacy did you feel the hospital gave you? (“Privacy”)
  6. How responsive did you feel the hospital was in giving you pain medications? (“Pain Medications”)
  7. How restfully quiet did you find your experience? (“Quiet”)
  8. How accommodating was the hospital in allowing visitors to see you? (“Visiting”)
  9. How responsive do you feel the staff was in helping you with your general needs during your stay? (“Staff Responsive”)
  10. How would you rate the parking accomodations? (“Parking”)
  11. How did you select this hospital? (“How Selected”)
  12. How would you compare this hospital to others that you have been to? (“Competitors”)
  13. What other comments do you have about this hospital? (“Comments”)
Posted by: Trina P. (Posted on October 9, 2008)
Overall Value: Average Oversized Equipped: Good Oversized Sensitive: Poor
Multi Security: Good Privacy: Excellent Pain Medication: Poor
Quiet: Excellent Visiting: Excellent Staff Responsive: Poor
Parking: Excellent
How Selected: It's the only one my surgeon performs surgery at.
Competitors: It was okay, definitely room for improvement
Comments: The nurses were very nice. The clerks at the nurses station were not very friendly. When I would call the nurses station for assistance it would take a while for them to answer and then the would not acknowledge that they had heard me. On several occasions the nurses would tell me that no one had told them I had called for my meds, etc. I am glad my husband stayed with me as they were so understaffed that I rarely saw a nurse and no one ever came to help me out of bed. My husband had to be the one to get me up walking around and making sure I used my spirometer. Also my IV machine did not work most of the time I was there. When I would call to tell them that it wasn't working and was beeping it would take hours for the nurse to come in because the clerk did not tell her I had called. my pain meds were usually 1-2 hours late.
Posted by: Elaine J. (Posted on September 23, 2008)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Good Privacy: Excellent Pain Medication: Good
Quiet: Good Visiting: Excellent Staff Responsive: Average
Parking: Poor
How Selected: Surgeon and I am an employee of Norton Healthcare.
Posted by: Teresa M. (Posted on August 18, 2008)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Average Visiting: Excellent Staff Responsive: Good
Parking: Excellent
How Selected: My Surgeon practices here and it is an achieved bariatric center.
Competitors: My experience was a good one given that I was in the hospital.
Comments: The Bariatric RN Nurse Coordinator Connine was absolutely wonderful, informational, helpful, attentive, and caring---just awesome!!!
Posted by: Dawn S. (Posted on August 16, 2008)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Average Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: my surgeon..
Competitors: It wqas cleaner and the staff was alot better than most of them I have seen
Comments: they were great..The bariatric unit is well on its way to be fantastic
Posted by: Tracy W. (Posted on June 6, 2008)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Good Pain Medication: Excellent
Quiet: Average Visiting: Excellent Staff Responsive: Excellent
Parking: Average
Posted by: Joanna B. (Posted on March 13, 2008)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: I is the hospital I always go to for any thing I need. When they told me that my surgery was going to be at Norton Suburban Hospital I knew I was in good hands.
Competitors: I think Norton Suburban is the beast Hospital in Louisville, Kentucky.
Comments: The beast!!!
Posted by: Jessica W. (Posted on March 12, 2008)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Good Staff Responsive: Average
Parking: Average
How Selected: My surgeon selected
Competitors: Great
Comments: I was upset I was in recovery for 5 hours because they had no bed to put me in. This was schedualed surgery. Since my husband had our kids I had no visitors until I was moved.
Posted by: Tammy C. (Posted on March 8, 2008)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: My Dr. schedules his surgeries out of Norton's
Competitors: I have several friens that had they're surgery out of Norton's downtown OH MY GOSH! THEY'RE ROOM WAS SOOO SMALL! so glad Shina wasn't there!
Comments: I CAN NOT SAY ENOUGH ABOUT HOW NICE,CARING AND THOUGHTFUL EVERYONE FROM THE PATIENT AID TO THE NURSES YOU ARE IN EXCELLENT HANDS!
Posted by: John S. (Posted on February 21, 2008)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Good
Quiet: Average Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: My wife selected it through her doctor
Competitors: Far and above the best I have ever been associated with
Comments: Staff is top notch, caring, and genuinely concerned for their patients.
Posted by: Chea W. (Posted on January 30, 2008)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: this is the hospiyal that dr. gellar uses. however i thought the staff, nurse and baraitric program were simply excellent. i would choose suburban again for other medical procedurs.
Competitors: top notch
Comments: everyone was very helpful and they made my stay very pleasent. the staff was so helpful not only to me but family as well.
Posted by: December B. (Posted on January 28, 2008)
Posted by: Martha D. (Posted on December 27, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: My Doctor, Dr. Shina, does his surgeries at this hospital.
Competitors: Norton Suburban gets the top marks for me. I would rate it above the others.
Comments: The staff on the bariatric floor was excellent. I did not meet one person in the entire hospital that did not go out of their way to be friendly. I felt my care was great.
Posted by: David H. (Posted on December 18, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Good
Parking: Excellent
How Selected: recommended by friend
Competitors: the louisville area is absoultely set-up to receive patients. When going to a cardio appointment to pulminary at a different location everything went very smooth and quick with little waiting
Comments: very customer oriented. Surgeon - David Geller was great!, Nurse staff very caring and attentive, no snags, highly recommend!
Posted by: Lisa C. (Posted on October 22, 2007)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Average
How Selected: Hospital of choice for Dr. Shina
Competitors: Rated above and beyond the other area hospitals in my opinion.
Comments: The nurses were VERY caring and attentive. Recovery room staff was very receptive to the needs of the patients.
Posted by: Susan P. (Posted on September 26, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: It was actually recommended by friends who had a great experience there.
Competitors: I think it is by far the best thing Louisville has in hospitals
Comments: I loved the personal care I received, they treated me likefamily. They always made sure I was well informed and comfortible
Posted by: Karen L. (Posted on August 26, 2007)
Overall Value: Average Oversized Equipped: Excellent Oversized Sensitive: Average
Multi Security: Good Privacy: Excellent Pain Medication: N/A
Quiet: Excellent Visiting: Excellent Staff Responsive: Average
Parking: Good
How Selected: It is the one my surgen does his surgerys at
Competitors: average
Comments: This hospital needs more eduaction for the nurse's .. I did not get to bathe until i got home
Posted by: Missy N. (Posted on August 19, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Average Pain Medication: Excellent
Quiet: Poor Visiting: Excellent Staff Responsive: Excellent
Parking: Average
How Selected: The hospital the surgeon goes to.
Competitors: Fine
Posted by: K M. (Posted on August 16, 2007)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Good Privacy: Good Pain Medication: Good
Quiet: Excellent Visiting: Good Staff Responsive: Good
Parking: Average
How Selected: already had previous experience
Competitors: i feel comfortable and safe there
Comments: so far no problems with either experience
Posted by: Veronica W. (Posted on August 6, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: My Doctor
Competitors: The Best
Comments: Everyone was just wonderful to me
Posted by: Deactivated Member (Posted on July 15, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Good Privacy: Excellent Pain Medication: Average
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Poor
How Selected: My Dr. selected
Competitors: Well they had private rooms that were really nice!
Comments: Was like a resort
Posted by: Charlotte K. (Posted on June 29, 2007)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: This is the hospital my Dr. uses. Was really impressed with the quality of care.
Competitors: Way above the rest
Comments: Grest
Posted by: Anna C. (Posted on June 20, 2007)
Overall Value: Average Oversized Equipped: Average Oversized Sensitive: Average
Multi Security: Average Privacy: Good Pain Medication: Average
Quiet: Very Poor Visiting: Good Staff Responsive: Poor
Parking: Poor
How Selected: This is the hopistal my surgeon uses.
Competitors: I think this is about the standard for the hospitals in Louisville.
Comments: They left me hooked up to a faulty IV monitor for the entire three days. I was calling the Nurse every 10 minutes. They refused to swap out the defective IV monitor for one that worked.
Posted by: Trish M. (Posted on June 13, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: DR'S. HOSPITAL
Posted by: Kristie E. (Posted on April 29, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: Doctor preference.
Posted by: ANuChance }i{ (Posted on April 26, 2007)
Posted by: Fruitful :-) (Posted on February 27, 2007)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Good Privacy: Excellent Pain Medication: Excellent
Quiet: Average Visiting: Good Staff Responsive: Excellent
Parking: Good
How Selected: This is the hospital that the surgeon uses.
Comments: The staff provided good care during my stay. They were very attentive to my needs.
Posted by: Kelli R. (Posted on February 26, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: dr geller was the one that picked the hospital
Competitors: this is the only hospital i have been in in louisville
Comments: this hospiutal is a good careing one they make sure you are well taken care of my day shift nurse's and aide's was the best out of all of they i had cant remember their names but i liked them
Posted by: Sheryl B. (Posted on January 29, 2007)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Good Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: This is the hospital my doctor uses
Competitors: It was fine
Comments: The nurses were awesome!!! My nurse Bridgett was great!!!
Posted by: Julie R. (Posted on January 23, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Good
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: This is the one that my doctor uses.
Competitors: I don't know.
Comments: I think it was an excellent hospital. And the staff was excellent.
Posted by: Andrea B. (Posted on January 2, 2007)
Overall Value: Average Oversized Equipped: Excellent Oversized Sensitive: Poor
Multi Security: Excellent Privacy: Excellent Pain Medication: Good
Quiet: Excellent Visiting: Excellent Staff Responsive: Very Poor
Parking: Average
How Selected: This is the hospital that my surgeon is associated with.
Competitors: The hospital was fine, the unit staff was LAZY.
Posted by: Kimberly S. (Posted on December 16, 2006)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Good Privacy: Excellent Pain Medication: Average
Quiet: Good Visiting: Excellent Staff Responsive: Good
Parking: Excellent
How Selected: My surgeon.
Competitors: Much more friendly and better accomodations.
Comments: The staff was excellent and very friendly. I would highly recommend it to anyone.
Posted by: Steve B. (Posted on November 25, 2006)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Average
How Selected: My surgeon (Dr. Shina) performs his surgeries there.
Competitors: Better than most. I did not have to go to downtown Louisville where most of the other local hospitals are.
Comments: I was in CCU for my entire four day stay. Was supposed to go th ICU after surgery but they were full. A room never opened up on the bariatric ward so I stayed in CCU the entire time. The nursing staff was EXCELLENT! They treated me like gold. I could ot have asked for a better stay.
Posted by: Dean C. (Posted on October 31, 2006)
Overall Value: N/A Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Good Privacy: Good Pain Medication: Good
Quiet: Good Visiting: Good Staff Responsive: Good
Parking: Good
How Selected: Recomendation of my surgeon.
Competitors: Good
Posted by: Connie S. (Posted on October 29, 2006)
Overall Value: Average Oversized Equipped: Poor Oversized Sensitive: Average
Multi Security: Poor Privacy: Average Pain Medication: Very Poor
Quiet: Very Poor Visiting: Good Staff Responsive: Poor
Parking: Poor
How Selected: my sugeron worked out of there
Competitors: not so good
Comments: I coded, almost died to a drug overdose on their part. which they did admit to. Not a good experience at all.
Posted by: Kathy V. (Posted on October 26, 2006)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: My surgeon, Dr. Shina, operates at this facility
Competitors: I think it was a much better experience than I have had in Baptist Hospital East, Jewish Hospital, or Audubon Hospital
Comments: I found this hospital very professional, but also friendly in their care and treatment. The nursing staff was great. There were a few nursing assistants that could have been a little more accomodating when I needed to clean up each day.
Posted by: Toni S. (Posted on October 24, 2006)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Good
Quiet: Average Visiting: Excellent Staff Responsive: Good
Parking: Excellent
How Selected: doctors choice
Competitors: about the same as the others ive stayed in
Posted by: Janis B. (Posted on October 18, 2006)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: My pcp recommended Dr. Shina to me and Norton Suburban is where his program is.
Competitors: It's better than any of the other local hospitals. They have the quickest response I've encountered when you press that nurse's button.
Comments: I had a great experience at Norton Suburban. They treated me like a queen! The staff was very attentive to all my needs. They even sent me a personal thank you note after I got home.
Posted by: Becky B. (Posted on October 3, 2006)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: It is the hospital that Dr. Shina uses.
Competitors: This is the best hospital in which I have been a patient.
Comments: Staff is knowledgeable, extremely helpful, considerate and caring. I have only praise for these people.
Posted by: Amy S. (Posted on September 26, 2006)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Excellent Privacy: Excellent Pain Medication: Average
Quiet: Average Visiting: Excellent Staff Responsive: Good
Parking: Good
How Selected: Previous experiences
Posted by: Vicky R. (Posted on September 17, 2006)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: This is where DR SHINA worked out of
Comments: a very good hospital
Posted by: Vicky R. (Posted on September 17, 2006)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: This is where DR SHINA worked out of
Comments: a very good hospital very nice nurses on 7th floor one was very nice her name is stacy
Posted by: Karyn G. (Posted on June 27, 2006)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
How Selected: This is the hospital that my doctor works out of.
Competitors: This is overall the best hospital experience I've had.
Comments: They are very professional and I can't say enough about the nurses, their the best!!!
Posted by: Charity M. (Posted on June 1, 2006)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Good
Quiet: Good Visiting: Excellent Staff Responsive: Good
How Selected: Dr. Geller, Thats where he intructed me he does his gastric bypass surgery's.
Competitors: Good
Comments: It was very clean, the hospital bed was large enough, and also sat up like a chair with a triangle bar for me to hold on to to help me get up. It made it easier, with the pain an all. They were very respectville of my privacy also.
Posted by: Little B. (Posted on May 11, 2006)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Good
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: My doctor selected this hospital and I am glad he did.
Competitors: This hospital, by far, is the best hospital in Loiusville. The others don't even come close.
Comments: I truly enjoyed this experience. They treated me like I was special. I had the most glorious room and it had beatiful hard wook floors. The room even had a wonderful view. It was absolutely gorgeous. I was very, very impressed with the staff, the organization of the place, the cleanliness and professionalism. I loved my experience at Norton's Surburban
Posted by: Kathy L. (Posted on March 7, 2006)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: