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Sacred Heart Medical Center

Feedback posted by the public

LocationEugene, OR

Bariatric Surgeons believe to have
operated at this hospital:

    Neal Gorrin, M.D.
    Thomas Umbach, M.D.
    Donald E. Yarbrough, MD

Have you been a patient at this hospital?
If so, please share your experiences with our community! Click here to log into your profile. Once there, click on the hospital review link.

Hospital Credentialing Resource:
Click here for The Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the independent nonprofit organization, which accredits and rates United States hospitals. A Quality Check service at the bottom of that page lets you conduct searches.

View other hospitals in Oregon where bariatric surgery is performed.

Number of Contributors: 34

WARNING: Does this hospital have less than 25 reviews? If so, don't let a small sample size bias you.
Subjective reviews below are relayed merely as a partial and incomplete research tool.

Survey Questions:
  1. How would you rate its overall value? (“Overall Value”)
  2. How well equipped was the hospital to handle overweight patients? (“Oversized Equipped”)
  3. How sensitive was the staff to the needs of overweight patients? (“Oversized Sensitive”)
  4. How safe did you feel that the hospital was well equipped enough to handle any medical emergency that might arise during your stay there? (“Multi Security”)
  5. How much privacy did you feel the hospital gave you? (“Privacy”)
  6. How responsive did you feel the hospital was in giving you pain medications? (“Pain Medications”)
  7. How restfully quiet did you find your experience? (“Quiet”)
  8. How accommodating was the hospital in allowing visitors to see you? (“Visiting”)
  9. How responsive do you feel the staff was in helping you with your general needs during your stay? (“Staff Responsive”)
  10. How would you rate the parking accomodations? (“Parking”)
  11. How did you select this hospital? (“How Selected”)
  12. How would you compare this hospital to others that you have been to? (“Competitors”)
  13. What other comments do you have about this hospital? (“Comments”)
Posted by: Lisa W. (Posted on March 4, 2008)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Excellent Privacy: Good Pain Medication: Good
Quiet: Excellent Visiting: Excellent Staff Responsive: Good
Parking: Average
How Selected: My surgeon works only out of this hospital.
Competitors: I've never been to the other local hospital.
Comments: I found Sacred Heart to be great. The staff was very helpful with a bad anesthesia experience. It was no one's fault. I just don't react well to anesthesia. The nurses were wonderful and the CNA's were amazing. They took great care of me and helped me get up and start walking ASAP. My back was hurting really bad and I could not stay in bed long, but I was so slow to recover that I could not be up long either. They got me this great hot water pad that completely changed my entire outlook on life. My only concern is the nurses are not properly trained on bariatric post op diet (no sugar soft foods) or on not being able to take NSAID's. But as soon as I explained it they took the info and ran with it. My partner brought me some no sugar yogurt and before the CNA could bring it in the room the Nurse was checking to make sure I could eat it. I would highly recommend Sacred Heart for Surgery.
Posted by: Carol G. (Posted on November 4, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Good Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: My Dr. is across the Street and that is where he goes plus it's local and I've never had a problem with it myself
Competitors: Can't compare, haven't been in any others but did have my husband go to ER in the other one and it was not a good experience.
Comments: I was treated very nicely by all the staff. All the nurses , female one, were really nice except one male nurse I had and I didn't care for him and one visitor I had who was there when he came in to take care of some things commented on his attitude also, but the rest were great.
Posted by: Linda C. (Posted on September 26, 2007)
Overall Value: N/A Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Good Privacy: Average Pain Medication: Excellent
Quiet: Average Visiting: Excellent Staff Responsive: Good
Parking: Average
How Selected: insurance/employer
Competitors: average facilities, excellent care
Posted by: Michael K. (Posted on March 12, 2007)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Good Privacy: Good Pain Medication: N/A
Quiet: Average Visiting: Good Staff Responsive: Good
Parking: Average
How Selected: It was the only Hospital that my surgeon operates at.
Posted by: Jackie H. (Posted on March 11, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Very Poor
How Selected: It is where the Oregon Bariatric Center is located & the doctors preform the surgeries.
Competitors: Comparable to McKenzie Willamette
Comments: Everyone treated me very well. The nurses & staff where very supportive & encouraging when I went on my walks around the floor.
Posted by: Kelle M. (Posted on January 24, 2007)
Overall Value: Average Oversized Equipped: Average Oversized Sensitive: Average
Multi Security: Average Privacy: Average Pain Medication: Average
Quiet: Poor Visiting: Good Staff Responsive: Average
Parking: Average
How Selected: This is the hospital the surgeon performs the bariatric surgery in.
Competitors: I feel the overall care at McKenzie Willamette is better in terms of care.
Comments: I think the nursing staff works very hard but there are too few of them and too many patients. I feel every patient needs an advocate with them at all times.
Posted by: Daina S. (Posted on January 23, 2007)
Overall Value: Average Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Excellent Privacy: Excellent Pain Medication: Average
Quiet: Good Visiting: Excellent Staff Responsive: Good
Parking: Average
How Selected: Sacred Heart Hospital was the only option available to me because of the surgeon I chose.
Posted by: Darla S. (Posted on January 19, 2007)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Average Visiting: Excellent Staff Responsive: Good
Parking: Poor
How Selected: This is the hospital my insurance company would cover.
Competitors: More state-of-the-art and able to handle most any emergency
Comments: In general, this was one of the nicer stays I have had with Sacred Heart Hospital. It is obvious Dr's Umbach and Gorrin want the very best for their patients and they see to it that it is provided.
Posted by: Shawna W. (Posted on January 18, 2007)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
Competitors: Sacred Heart is the safest most comfortable hospital that I have ever been to.
Posted by: Pamela A. (Posted on January 13, 2007)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Good Privacy: Good Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Average
How Selected: It is where my doctor does his surgery's.
Competitors: It's the only one I have ever been in. So, I can't really say. This has been the best time ever I have spent there.
Comments: I have nothing but great things to say. Everyone was great. Very helpful and understanding.
Posted by: Sandi N. (Posted on January 1, 2007)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Excellent Privacy: Good Pain Medication: Good
Quiet: Average Visiting: Good Staff Responsive: Good
Parking: Poor
How Selected: I work there and that is where the Bariatric Center is.
Posted by: Nancy T. (Posted on December 28, 2006)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Good
Multi Security: Good Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
Posted by: Rose V. (Posted on November 26, 2006)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: N/A Pain Medication: Excellent
Quiet: N/A Visiting: Good Staff Responsive: N/A
Parking: Average
Posted by: Kim G. (Posted on November 25, 2006)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Average Visiting: Excellent Staff Responsive: Excellent
Parking: Excellent
How Selected: Where my surgeon does his operations. I have used ths hospital in the past as well; great hospital.
Competitors: Great!!
Comments: The nurses were fabulous and very caring. Very special people!
Posted by: Tonee W. (Posted on November 4, 2006)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: It is in the city where I live and in May they opened the new Oregon Bariatric Center.
Competitors: When it comes to WLS this is the only hospital in the area that I am aware of doing WLS.
Comments: My WLS was an amazing experience from beginning to end. Everyone involved was kind, compassionate, responsive, caring and just wonderful.
Posted by: Cindy M. (Posted on October 22, 2006)
Posted by: Jenifer S. (Posted on May 20, 2006)
Overall Value: Average Oversized Equipped: Good Oversized Sensitive: Average
Multi Security: Good Privacy: Average Pain Medication: Poor
Quiet: Poor Visiting: Good Staff Responsive: Average
Parking: Good
How Selected: It was where my surgeon practiced.
Competitors: I haven't been to any other
Comments: It was an all right experience. I complained about my IV and the nurse on that shift ignored me. Turns out the IV came out of my vein and the liquid built up in my hand. I also complained about my mouth hurting. Two seperates nurses didn't pay any attention, turns out I had thrush. That was horrible. Overall, the care was pretty good. The nurses for the most part listened and took care of my needs. I just a couple of bad ones.
Posted by: PixieButterfly 2005 (Posted on September 16, 2004)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Good
Multi Security: Excellent Privacy: Excellent Pain Medication: Good
Quiet: Excellent Visiting: Excellent Staff Responsive: Good
Parking: Average
How Selected: In my home town and I'm partial I work there.
Competitors: Best in the area.
Comments: I think the staff and facility are top notch.
Posted by: Maryanne P. (Posted on August 8, 2004)
Overall Value: Average Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Good Privacy: Good Pain Medication: Poor
Quiet: Very Poor Visiting: Excellent Staff Responsive: Average
Parking: Good
How Selected: This is the hospital where my surgeon practices so I had no choice
Competitors: I would go anytime or anyday to the 'other' hospital in the valley McKenzie Willamette. The staffs treatment of patients is head and shoulder above the treatment you get at Sacred Heart. You get competent treatment at Sacred Heart and they have all the technical bells and whistles. But not kind or friendly treatment unless you get the rare night shift nurse who is there for the patients. I had one named Donn who deserves a raise by the way as far as I am concerned.
Comments: Day shift nurses are usually pretty good, night shift nurses are pretty good, but if possible have someone around to save you from the swing shift staff. I think they are there for dinner, at least that was what I heard them all telling the patients when they asked for help, I am on my way to dinner and will get right on it when I get back. My doctor ordered fluids at 4PM and after my nurse went to dinner I began to get them at 8PM.
Posted by: Sandi C. (Posted on May 2, 2004)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: This is the only Hospital that my surgeon uses, I did not have a choice in the matter.
Competitors: Above average in every area.
Comments: I have never in my life meet so many caring and wonderful nurses and cna's in my life. There was a couple of places that I answered Good, only cause of the fact that they had to wake me to give my med, and check my vitals, other than that the experience was great and caring. They are great people up there.
Posted by: Karen J. (Posted on April 13, 2004)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Good
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Good
Parking: Average
How Selected: The only one that my doctor (Latham Flanagan) worked with; however, I'd used this hospital before and found it outstanding.
Competitors: Much better than most.
Comments: Sacred Heart Hospital is fantastic. I feel almost like going there on vacation!
Posted by: Lynn P. (Posted on December 28, 2003)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Good
Parking: Excellent
How Selected: This was the hospital that Dr. Flanagan does his surgeries at.
Competitors: This hospital was just as good, if not better, than any other hospital stay I have had.
Comments: Sacred Heart is a great hospital. I had a decent room, by myself, and met with very competent nursing staff. There was only one nurse (charge nurse?) who was a bit rude. When I asked for some help, she called down the hall for my scheduled nurse to "come help the GASTRIC patient!" I thought this was very insensitive. I don't think she'd yell out if I had been a cancer patient! Anyway, other than this one nurse, the entire stay was excellent. I'd recommend it in a heartbeat!
Posted by: Carrie H. (Posted on November 4, 2003)
Overall Value: Excellent Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Excellent Privacy: Good Pain Medication: Good
Quiet: Average Visiting: Excellent Staff Responsive: Good
Parking: Excellent
How Selected: It is the hospital my doctor works in.
Competitors: I don't know the other hospitals in the area.
Comments: The nurses and aides were very nice and helpful. They didn't tell me all I was supposed to do though. The doctor would tell me I was supposed to be doing things I wasn't doing and I felt this was the nurses job. They were very good about helping with anything I asked for and went out of their way for me. It did take a little while sometimes for them to come to the room when I called, but they always came. I felt it was a very good hospital compared with others I have been in.
Posted by: Deactivated Member (Posted on September 21, 2003)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Good
Multi Security: Good Privacy: Excellent Pain Medication: Excellent
Quiet: Average Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: It's where my surgeon practices.
Competitors: This was the first hospital I'd been in other than for the birth of two children.
Comments: I was very comfortable, I had some complications, a bowel leak, so I was there 29 days. The bed I had was an air bed and it was comfortable.
Posted by: James M. (Posted on June 17, 2003)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: This hospital is where my surgeon operates but it was essential in my decision that the hospital meet certain criteria.
Competitors: Sacred Heart Medical Center is superior to any hospital in the area.
Comments: The staff and facilities at Sacred Heart are wonderful.
Posted by: Melinda S. (Posted on April 25, 2003)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Average Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: it was the only option
Posted by: Joe F. (Posted on November 30, 2002)
Overall Value: Average Oversized Equipped: Excellent Oversized Sensitive: Good
Multi Security: Good Privacy: Excellent Pain Medication: Good
Quiet: Poor Visiting: Excellent Staff Responsive: Good
Parking: Average
How Selected: It was where my surgeon for my revision and tummy tuck practiced.
Competitors: Don't know of any others in Eugene.
Comments: Excellent. However, since my operation they have discontinued doing bariatric surgery.
Posted by: Kenneth F. (Posted on September 18, 2002)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Good
Multi Security: Excellent Privacy: Good Pain Medication: Good
Quiet: Good Visiting: Good Staff Responsive: Good
Parking: Average
How Selected: Only hospital my surgeon used
Competitors: They were efficient and experienced
Comments: Except for one nurse only, my experience with the staff was excellent.
Posted by: Lori M. (Posted on September 12, 2002)
Overall Value: Good Oversized Equipped: Average Oversized Sensitive: Average
Multi Security: Good Privacy: Good Pain Medication: Average
Quiet: Good Visiting: Excellent Staff Responsive: Average
Parking: Good
How Selected: This was the only hospital my Dr was close enought to use.
Comments: Very modern, most staff were very caring and helpful.
Posted by: Linda R W. (Posted on September 11, 2002)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Good
Quiet: Good Visiting: Good Staff Responsive: Good
Parking: Good
How Selected: It is where the physician does this procedure....
Competitors: This hospital is far superior to the hospital located in the town where I live which is 70 miles south of Eugene
Comments: Only problem I encountered was a "contract" nurse was giving me one set of instructions and the physician had his own instructions which he gave to me directly. I felt confident in this nurse and learned that Dr is the Dr.
Posted by: Karyn A. (Posted on August 31, 2002)
Overall Value: Good Oversized Equipped: Good Oversized Sensitive: Good
Multi Security: Good Privacy: Average Pain Medication: Excellent
Quiet: Good Visiting: Excellent Staff Responsive: Excellent
Parking: Poor
Posted by: Gayle H. (Posted on June 7, 2002)
Overall Value: N/A Oversized Equipped: Good Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Excellent Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Good
How Selected: I went to Eugene to have Dr Welker do my hernia repair there since that is where he moved his practice to.
Competitors: Much better than the other OR hospital I am way too familiar with: OHSU in Portland.
Comments: I have visited several WLS patients there and have observed the nursing care to be uniformly excellent! Unfortunately the anesthesiologists are a bit "dated" and resistant in their practice regarding the use of epidurals for perioperative pain prevention.
Posted by: Vickie A. (Posted on June 5, 2002)
Overall Value: Excellent Oversized Equipped: Excellent Oversized Sensitive: Excellent
Multi Security: Excellent Privacy: Good Pain Medication: Excellent
Quiet: Excellent Visiting: Excellent Staff Responsive: Excellent
Parking: Average
How Selected: Where my surgeon practices.
Competitors: Excellent.
Comments: I have excellent care and I should know, I was there for 6 solid weeks.
Posted by: Deactivated Member (Posted on May 3, 2002)
Overall Value: Good Oversized Equipped: Excellent Oversized Sensitive: Good
Multi Security: Good Privacy: Average Pain Medication: Excellent
Quiet: Average Visiting: Excellent Staff Responsive: Good
Parking: Very Poor
How Selected: THIS IS THE HOSPTIAL MY SURGEON WAS ON STAFF WITH.
Competitors: THIS IS MY FIRST TIME STAYING AT A HOSPTIAL BUT IT WAS AN OVERALL GOOD EXPERIENCE.
Comments: THE NURSING AND CNA STAFF WERE FOR THE MOST PART EXCELLENT. ONE NURSE LEFT A SYRINGE IN MY I.V. WHEN SHE WAS FLUSHING IT. THE SAME NURSE REFUSED TO LISTEN TO ME WHEN I TOLD HER SOMETHING WAS WRONG WITH MY I.V. TWO HOURS LATER THE NEW NURSE ON DUTY CAME IN AND I TOLD HER. SHE FOUND THE SYRINGE AND NOTICED THAT MY I.V. HAD INFILTRATED MY VEIN. MY LEFT HAND WAS SWOLLEN TO ABOUT THREE TIMES IT'S SIZE. I NEVER HAD THAT NURSE CARE FOR ME AGAIN. HOWEVER, EVERY OTHER NURSE AND CNA WERE EXCELLENT AND VERY CARING.
 


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