Question:
The place I'm going for my WLS has e-mailed me and stated that they have called

my information in to the insurance company. she stated that they would be calling to request my medical records in a couple of days. Does that sound right? My insurance is Aetna POS II.    — sadiebelle (posted on November 4, 2008)


November 4, 2008
Well who ever cld. you should have said that they've submitted request for auth. ALONG with supporting documentation to ins. and are awaiting response. They shouldn't be saying that they've cld. in your info to ins. and are going to request medical records to submit. It's just an extra step and might lead to an incomplete submission of auth. request. I work in auth. dept. for my doctor so I'm familiar.
   — CLAUDIA J.

November 4, 2008
Your WLS called the information in to your insurance company for approval? That doesn't sound right. Usually, insurance companies require meticulous and thorough documentation in writing and/or by fax. I would clarify this if I were you to be sure. Dawn Vickers
   — DawnVic




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