Question:
Insurance just gave me the

They said that 800 number does not talk to the insured but has anyone ever tried successfully to get them to talk to you? I just want to know if they got the letter (package) from my surgeon that makes my case for a bypass.    — Amy G. (posted on April 24, 2002)

April 24, 2002
They cut off my question for the subject line. It said, I was just given the "secret" toll free Doctors number. Should I try to call them?
   — Amy G.

April 24, 2002
I work for a mojor ins. company. And no, the people at the 'secret provider number' are not supposed to speak to you. However, they can and will, if you call 3-way with your doc on the line!!!! Try that, it may work.
   — RebeccaP

April 24, 2002
And actually, those people are not going to be able to give you that answer either. You need to reach the department that actually makes the approvals. The provider relations people, never receive this paperwork. But the provider relations and customer relations people should be able to tell you the name of the department that handles this. You will probably get a more accurate answer from the provider line tho. And like I said before, you must have someone from your providers office on the phone with you when you call, it doesnt have to be the surgeon himself.
   — RebeccaP

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