Question:
Does anyone have any suggestions?
— meltedbuttr (posted on January 16, 2003)
January 16, 2003
I am so sorry you had such a bad experience with your insurance company.
It was completely uncalled for. Did you happen to note the name of the
nasty lady you spoke to? If you did, call back and ask to speak to a
supervisor in the customer service department. Let the supervisor know
that this woman was unprofessional and rude and threatened you by saying
she would put a note in your file saying you were irate. You are 100%
correct. YOU pay for the insurance and YOU have the right to receive
information about your case. You can call daily if you'd like to though I
would always make sure to keep your attitude light and upbeat. The people
who you speak to on the phone generally are not the ones who make the
ultimate decision about your case so they appreciate customers who do not
blame them for all of their insurance injustices....:). Anyway, please
consider reporting this woman. If she spoke to you that way, odds are she
spoke to others that way. Your insurance payments are what keeps her
company in business. She apparently has forgotten that. Best of luck and
I hope you get a quick approval.
— Pam S.
January 16, 2003
Make sure you write down every time you call then ins. co. the name of the
person (ask them), the date & time of the call, and what it was in
reference to. I had to file a complaint against my ins. co. with the
state, and that record was priceless! You should definitely report this
woman to a supervisor and in writing to their complaint department. Give
it right back to her!
— Leslie F.
January 16, 2003
Everyone has to answer to someone. I can almost bet you were talking to a
customer service person. You need to demand to speak to the medical
reviewer on your case, the supervisor in fact. Go to the top until you get
answers. I would report the person who talked to you like that. No matter
what it is customer's first in this industry. Then I would have a 3 way
call with the Dr's office and the insurance person. Good Luck!
— ZZ S.
January 17, 2003
I have BC/BS PPO of Mi. and I didn't have to do anything because I went to
a BTC and they did everything concerning my insurance. Once they called me
to say I was approved it was about 4 days later that I got a call giving me
my possible dates. I had my surgery a month after that! Sorry you had such
a rough time, I have had problems with people like that before too, I
usually ask to speak with someone else or a supervisor...
— laura_yoon
January 17, 2003
BELIEVE GOD!! Josii, pray on it, prayer is a powerful tool. It says in the
Bible "Be still and know that I am God", my interpretation,
"Don't worry, have faith, I will work it out". When I am stress
about something, I pray on it, then forget about it and like
"MAGIC" problem solved. GOD BLESS!
— JUNE P.
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