Question:
Any info/experience in dealing with CIGNA PPO?

Any information would be gratly appreciated. THANKS!    — Lori C. (posted on July 3, 2001)

July 3, 2001
I have cigna ppo. I live in Washington but my hubby works out of New Jersey. They took alittle while,but I lept on them calling every few days and got it payed for 100%! You have to be at least 100lbs overweight though.
   — Vel K.

July 3, 2001
I HAVE CIGNA HCN OUT OF IL. WHICH PAYS IN NETWORK AND OUT OF NETWORK, 100% MEDICAL $15 C0-PAY AND 100% HOSPITAL $250. C0-PAY. APPROVE OPEN RNY WITHIN 2 WKS., PROMPT ON PAYING CLAIMS.
   — blank first name B.

July 3, 2001
Please read my profile for info on Cigna.
   — Lisa B.

July 4, 2001
Hi Lori. I have Cigna PPO, and found them very helpful and responsive. It took them 3 weeks to process my request for surgery. I remember being told that it takes them 2 weeks to enter the request into the system then up to another 3 weeks to process the request. Once the request was entered, it only took one day for an approval to be granted. So, I would wait about 2 weeks after the request has been sent in then call like crazy :o) Tonya
   — ellton

July 4, 2001
Hi Lori, I have CIGNA PPO, and I had no problems with them approving my surgery. It took only 3 days from the day they received the paperwork to approve.
   — HEIDI L.

October 3, 2003
I felt the need to update this a little bit... Cigna has definitely gotten very strict with their guidelines when it comes to WLS. As of April of 2003, their guidelines include 2 26-week professionally supervised diets, one being within the past 12 months. (my plan only wanted one, but i seem to be in the minority) Also, they may request a psychiatric clearance, a medical clearance, a nutritional clearance, medical records and office notes, as well a list of all of your diets and the amounts of weight lost.
   — April S.

December 3, 2004
As of 1-1-05 Cigna PPO will require 5 year diet history (1 of which physician supervised) a physical, nutrional evaluation, photo, wieght, hieght, BMI & a letter from either your PCP or surgeon. You'll need all this just for pre-authorization.
   — J. Bee

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