Hospital Reviews(Palestine, TX) - Palestine Regional Medical Center
Surgeon: Dirk I Rodriguez, M.D., F.A.C.S.
Dr. Rodriguez and his staff are the greatest. They in no way try and rush you through any part of the process. If you have a question you will get an answer in a very timely manner. When you make your initial appointment the office sends you your packet to have completed before your first visit. It has a great deal of information of what you as a patient should expect and also what Dr. Rodriguez will expect of you. The number one thing that is expected of you is to do some form of exercise as soon as possible. I know from being obesity since childhood it is very hard to go to a doctor and not fear what type of comment he/she will make about your size. I praise the doctor because when he walked into the waiting room for the first time and saw me he did not give me a look of "oh this person is horrible" he made me feel like he is on my side and going to help he make a difference from this day forward. I called four doctors offices in Houston and each one of them told me that I would have to loose at least 45lbs before the doctor would think about doing surgery on me. I told Karen at Dr. Rodriguez office up front that I weighed 420lbs and that none of the doctors that I had already contacted would not assist me. After about an hour Karen called back and said that my current weight would not be a problem and that is when I made the initial appointment. Thanks to everyone at the Advanced Surgery Group in Palestine, Texas.
Humana has been the best company to deal with. You are assigned your own Nurse with Humana for the Gastric Bypass Surgery and they give you a phone number to reach that person directly every step of the way. The dealing with Humana was so simple and quick that I do not know if I am in a dream or if this is reality. I cannot say enough good things about Humana. I had MethodistCare insurance up until June 30, 2002 and all they could do was deny ever receiving letters saying that they had an exclusion in their policy that denied coverage. I hired Walter Lindstrom because I saw where he had helped others with winning against MethodistCare, but time ran out. I do not care because I have an APPROVAL.