Looking for answers

I don't know how to ask this without sounding upset with the staff at Emory, because I am not upset. I am actually very pleased with the helpfulness they have given me. BUT! I have been trying to find out if they recieved my denial letter from Cigna for the past few days so that they could fax the pre-determination to my secondary insurance for approval. I have faxed them the correct secondary insurance information, the denial letter that I recieved and no one can tell me for sure what is going on. All the say they know is that my case is pending. Pending what? Pending Cigna's response or United Healthcare's response? I would just like to know where I stand or if I need to be pressuring UHC for a response. There has to be someone there that I can ask for to get a more specific answer. Any ideas out there from those who have been through their program?