Stuck in bureaucratic hell
Cookies. I swear... cookies. My doctors office staff will do anything for food. Put a nice note with it like "thanks for all you do" or " I appreciate your help".
It sounds silly, but it works.
Edited to add: I usually bug them to death with a phone call every hour too... so maybe a combo will work!
It sounds silly, but it works.
Edited to add: I usually bug them to death with a phone call every hour too... so maybe a combo will work!
Come to the Dark Side!!! Band to DS revision 11/09/09.
Learn about the Duodenal Switch at dsfacts.com ! Off site comparisons of the 4 WLS
http://www.thinnertimes.com/weight-loss-surgery/wls-basics/w eight-loss-surgery-comparison.html
http://www.lapsf.com/weight-loss-surgeries.html
I just came back from Duke a few hours ago and they are really weird about insurance submissions - I don't know why. Today I met with the NP, met with the NUT, got a bunch of tests ordered, set up an appointment with the Pysch and had blood-work done, but they won't submit anything to my insurance company until I've done 4 mos of the 6 mos of pre-op dieting required. I asked them to submit it anyway so I can appeal the 6 month diet and they said no. Everyone else has been really nice and accommodating though. I have to admit, I was nervous seeing the NUT but she was really nice and encouraging. I liked her a lot. So far, nothing but kudos for those folks from me. BUT I haven't actually met Dr. Sudan yet. We'll see!
Continue to bug the **** out of them. This is the only way I got anything done there back in 2009. I swear they must have had "PAIN IN THE ASS" in red permanent marker in my file, but I didn't care.....I got results.
If I were close enough, I'd go by in person and ask to speak to the insurance person and if they were busy or out to lunch or whatever, I'd simply say that is fine and I'd wait.....all freaking day if I had to.
If you're not close enough, continue to call on a daily basis and leave a message EVERY time. If this goes on for another week without results, then you start to go over their heads. Ask who you need to speak with to make a formal complaint and start there.
Good luck!
If I were close enough, I'd go by in person and ask to speak to the insurance person and if they were busy or out to lunch or whatever, I'd simply say that is fine and I'd wait.....all freaking day if I had to.
If you're not close enough, continue to call on a daily basis and leave a message EVERY time. If this goes on for another week without results, then you start to go over their heads. Ask who you need to speak with to make a formal complaint and start there.
Good luck!
You can call BCBS and ask them if they have received the paperwork. This part of the process drove me batty as well. I went through approval with 2 different surgeons and both had the slowest insurance people. When I went through my appeal I worked straight with BCBS and cut out the Duke middle man :)
now go to your happy place and breathe! ~GG
now go to your happy place and breathe! ~GG
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