"Innova Hospital & staff were wonderful. The nurses were so compassionate & friendly. They made you feel like you were family & like you were at home. They did everything in their power to make sure I was comfortable & well taken care of. They treated my guests with high respect. I couldn't have asked for a better experience. The nurses & respiratory therapists were amazing."
"I was impressed when I went to the orientation to hear about gastric bypass. The doctor came in. He was real down to earth. He spoke with knowledge & sympathy. He was very personal & I believed he was the best. My first impression slightly changed. He now seems to have more patients than he can handle. His front office staff & clinical staff are so unhelpful. I got the runaround from all of them everytime I called. I liked his MA. She was helpful & informative. No one else seemed to care about the patients. I do not like the fact that 20 people have their appointments scheduled at the same time. We end up waiting for an hour & a half just to have our 10 minute follow up. I think his clinic is too small for all the people who are there for their appointment. When the doctor spoke of the risks of surgery, he didn't make a big deal out of them, but he was sure to discuss them & make sure you understand them. I think Dr. Patel is an excellent doctor who could use better structure in his clinic & a more caring staff. I've worked front office in different clinics & I have never seen anyone more dis-interested in the patients as his staff. They didn't bother to give me any direction when they gave me my lab orders. They didn't tell me where to go. I ran all over town trying to find a lab, to find out that I needed to be fasting. That would have been crucial info from the front office staff when I told them I was headed to find a lab. Instead, they were more interested in what the others were doing after work. I think Dr. Patel is very knowledgeable."
