Andrew Averbach

"I've only met Dr. Averbach once. Contrary to many posts on this site, I found him to be very personable. I had a typed list of 25 questions that he took the time to answer individually. Nurse Cathy is amazing! She is warm and attentive and is the glue that keeps patients coming back. The rest of the office staff is polite and responsive. I stick with this office because I believe that Averbach truly is the finest bariatric surgeon in MD. UPDATE 7/9/10: For anyone considering Dr. Averbach let me say this -- his office runs a very tight and responsive operation; let me explain. A week ago I was slightly dissatisfied with a few administrative issues and I voiced my dissatisfaction. In all fairness I, like every other patient, am probably too nervous, too anxious, and too short tempered about WLS. In response I received a personal call from the office manager who assured me that client service was their top priority. She was very polite and genuinely interested in my concerns. Clearly she communicated my concerns with her staff. I received notification of insurance approval and my surgery date today. At a time when excellence in customer service is often disregarded, it is good to work with an organization that "gets it." "
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