"I began my journey to have this surgery in June of 2008 -- I attended a seminar at Sacred Heart Hospital in Pensacola FL and met Dr Lord and his staff. My husband and I were both impressed with his how open he was and with his success rate. I began the paper work process and by July I had my first appointment rnrnI was most impressed by the time Dr. Lord took with me talking about my medical history which was quite detailed in terms of a previous heart condition. His staff was so pleasant and when I needed to talk to someone if they were not available....guess what...they actually returned my phone calls!rnrnIt was very clear from my interactions with Dr. Lord and his staff that they were going to be there for more throughout this process.....from the visits with the nutritionist, the psychologist right on to the preop hospital tour and orientation....they were there.rnrnHis insurance staff was knowledgable and kept right on top of the paperwork and authorizaitons (I had my gallbladder out and a hiatal hernia repair along with laparoscopic gastric bypass surgery) My FMLA paperwork and short term disability paper work was completed quickly so I didn't have to worry about work or money during my recovery period. rnrnI was very pleased to see how many visits I would have for aftercare.....I did not feel as though I had the surgery and was left floundering. I was provided with support groups, follow up appointments with nutritionists and was oh so happy with the phone calls at home to follow up on me once I was released.rnrnDr. Lord has great bedside manner, but more importantly a great level of surgical competence. I appreciated the fact that even though it was a lower reimbursement for him to do all of the surgeries together, he did so because it was better for me. What more can you ask of your surgeon. rnrnI had my surgery March 31 after completeing a six month weight loss trial. I was 315 the day before my surgery and as of today I am 280 (May 2) I would do it all over again in a heart beat. "
