"I would not hesitate to give this hospital all excellents based upon my experience from the time I was wheeled into the OR until the day after surgery. Before and after, I dealt with an insensitive staffer (announcing my status as a bariatric patient in front of an entire waiting room, without every asking my status), a four hour surgery delay; the Day 2 nursing staff was not nearly as responsive and accommodating as the staff I had on Day 1; and the dietary department did not respond to three separate requests for a beverage OTHER than lemonade. Aside from those minor difficulties and inconveniences, the facility is very clean and comfortable, and I would not hesitate to return for another procedure."
"I did not attend an in-person informational seminar--having attended the online session--so, it seemed a bit odd to get so far into the process before actually meeting the doctor. When I finally had my pre-op appointment, I found that Dr. Kim is kind, compassionate, and obviously dedicated to helping people suffering from obesity. He answered every question clearly and concisely, and calmed my nerves immensely. The office staff is sensitive and well-informed--many being fellow WLS patients themselves. Dr. Kim's pre-op education stresses aftercare, including specific dietary guidelines and exercise regimens. I have confidence that the program is well-researched and designed for maximum weight loss success."
