Laura Machado

"My first impression of Dr. Machado was that she was down to earth. I actually thought she was an assistant when I attended her orientation. She is not pretentious whatsoever. She puts you at ease right away. I still feel that way six months after having met her. The office staff, although quite friendly, has a lot to be desired. They lack organization in respects to follow through. You will have to be your own assistant to make sure they do what they say they are going to do. They blame their systems when they cannot find paperwork you have given to them. Keep copies of everything you give them. The therapist/nutritionist gives the impression that she dislikes her role there. Having to meet her on an almost monthly basis for 6 months (depending on your insurance requirements) is a complete waste of time. You will not get any benefit from seeing her other than going through the motions for the sake of having the insurance company satisfied. She does not compliment Dr. Machado’s down to earth ways. If you have a choice of having the surgery at the hospital or surgery center, choose the hospital. You will get better care. Her biggest failure is in not having a structured aftercare program. I believe her to be a competent surgeon. She has good bedside manners. She must have too many patients though, because after surgery, you are just a file to her. After surgery, she will have Kiley, her assistant; handle questions or issues, which I do not like. I do not regret having the surgery; I just wish I would have been better prepared to deal with the life changing events that this this surgery forces you into. Dr. Machado gets 4 stars from me, her staff I give them a 2, so I figured a 3 overall was fair."
About Me
Surgery
11/10/2011
Surgery Date
Nov 23, 2011
Member Since

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