"I went to a required Open House, with the intentions of selecting Dr. Von Reuden as my surgeon. After hearing Dr. Moen speak, I felt a connection to him. He has a been a wonderful surgeon and a source of information. I am delighted each time that I need to speak with him or visit the office.rnrnIn regards to the office, they are very busy. It is not at all unusual to wait 10-20 minutes for your call to be answered. When messages are left, they are typically returned within 24 hours. I overpaid my \"estimated charges\" and I am still waiting for my refund. I will update the group on that. "