"My first impression of Dr.Ward was kind of lukewarm, but then at our first official consult, he was so engaging towards my 5 year old. That was definitely a plus. The office staff at the main office is nice at best, I've never met anyone personally but they are very professional and efficient over the telephone. Kate in Somerville, is cool, but she tends to rush you at times, no biggie, I guess she's just a busy person. Most of my information about barriatric surgery has come through Kate, and I'll lovve her forever for that, she's the true real deal, because not only is she a nurse coordinator, she's a former patient. Dr. Ward was always available to answer any questions that arose due to my own research. Overall he gets a 7, and we'll revealuate after he cuts me. (May the Lord Bless him!)"