OhSuzannaOne
The Waiting Game
Jan 17, 2009
How long can it possibly take the surgeon's office to obtain pre-aproval from the insurance company? I submitted all my information to the surgeon's office on 01/05/09 and here is today (1/16/09) I get an email from the precertification specialist that all looks good, but we are missing blah, blah, blah.....
I learned a valuable lesson: When in doubt, pick-up the phone and call the direct source for clarification. I called the assigned RN at my insurance company and it turns out, the pre-certification specialist was asking for something that was no longer required! The assigned RN at the insurance company emailed the updated guidelines to the pre-certification specialist, but guess what? I AM STILL WAITING! 
