"DR FLANAGAN IS A VERY INTELLIGENT MAN, BOTH MY HAUSBAND AND I ENJOYED TALKING WITH HIM. HIS STAFF IS WONDERFUL, KAREN IS THE GREATEST AT HELPING YOU FIGHT THE INSURANCE COMPANY. DR FLANAGAN PUTS A GREAT EMPHASIS ON AFTERCARE, AND THERE ARE MONTHLY SUPPORT MEETINGS. HE IS VERY BLUNT ABOUT THE RISKS AND WHERE YOU FALL ON THE RISK SCALE. THAT SCARED MY HUSBAND. HE'S NOT A REAL TOUCHY FEELY TYPE OF DOCTOR, SO HIS BEDSIDE MANNER LEAVES A LITTLE TO BE DESIRED. HE'S VERY STICK TO THE FACTS AND RISKS KIND OF PERSON. I CHOSE HIM MAINLY BECAUSE HE WAS IN MY HOME TOWN AND MY FAMILY WOULD BE HERE FOR SUPPORT. HE IS A VERY WELL KNOWN SURGEON AND HIGHLY RESPECTED IN HIS FIELD. HE IS RETIRING THIS YEAR."