"So far I have nothing but the highest praise to give to Dr. Roller and ALL staff. If you are looking for negatives, move on because you won't find it here.
From the first impression of the facility, I could tell that Dr. Roller and Dr. Kwon have great respect for their patients. For once, I didn't have to fight to get into a chair, nor did I have to struggle to get back out of it! The facility is very well designed, but not overly modern. I instantly felt at home at Dr. Roller's clinic.
I went to the introductory meeting in February and was SHOCKED to see not only were many of the staff there (both clinical and financial), but BOTH Dr. Roller AND Dr. Kwon were in attendance to answer questions! How often does that happen?? The questions were answered on a "normal" level, not dumbed down, and not over the heads of those in attendance. They each took the time to answer EVERY question people had, but also to educate. The presentation was fabulous, very informative and very comfortable. I knew instantly that these doctors truly care about the HEALTH of their patients and not just making money.
Every appointment I have learned something, been given guidance, but never berrated for something I may not have done correctly. I ask a ton of questions and never once did I feel like I was rushed. Aubrey, the dietician, is very professional and approachable. For someone who has suffered, not only from morbid obesity for much of my life, for once...I didn't feel shame. I was able to get direction without worrying about the critique i was going to receive. I also e-mail the facility with questions and receive a prompt, personal response.
Now, I've not yet met Dr. Josh Roller, but Dr. Kristin Roller made me CRY! Tears of JOY and NOTHING BUT!! When she walked into my last appointment and first HONESTLY praised me on my progress, I was already excited. THEN she told me that I was DONE! I was ready to schedule surgery!! I just sat there, shocked and shaking, but wanting to jump up, shout and cheer. Guess who cheered for me?? Dr. Roller!! She literally STOOD UP and went WAAAAAAAAAAAAAHOOOOOOOOOOOOOOOOOOOOO!!!!! No lie. Totally serious. Just recalling how she made me feel....bring tears to my eyes.
After care is something that is discussed from your introductory appointment through each following. Ample information is provided, questions answered, all with profound expertise by all staff. I can only imagine if his aftercare program is as structured as his pre-op process, then i'll have yet another stellar experience.
I have nothing bad to say. I'd give 100 stars if possible! I should be less than a month from surgery, but not just from a procedure...but from changing my life and Dr. Roller, Dr. Kwon, Dr. Roller and all staff have had nothing but a positive hand in helping me do that.
I see the light at the end of the tunnel and for once, it isn't the train...it's new possibilities and a new chance at living.
**note: this is just my personal experience. Others may not experience the same things. I highly doubt you'll experience anything less than amazing, caring, professional care from any of the staff/doctors at Dr. Roller's clinic.**"
