"Like most hospitals, iNOVA FairOaks was no place to rest and recover. Everything that could beep did, and often, and my vitals were checked every hour on the hour. Surely, the floors don't need buffing EVERY afternoon; there must be a high/low occupancy time when maintenance could be scheduled.
What really bothered me about the hospital was they didn't give me my normal medications as they said they would even after going over them and the times I take them MULTIPLE times. I take medication for migraines and after 3 days (forgot to take the day before surguery due to "preping") a big one was coming on. I pretty much had to beg for my medication, which I got after I complained to the anesthesiologist who came by for a survey since they said it affected the pain killers (which I wasn't really using). Hence the Poor rating on the pain medications.
The nurses were really great with the exception of the day nurse on the first day; however, I was snappy from surgery and I suspect she was at the end of a very long day.
All of the other nurses (Maria, Azra) and aide/techs (Marta, forget the other's name) were fabulous... but the hospital could use a small book like in hotels to tell you how to use their gadgets, which they expect you to know how to use so you don’t have to ask a crabby nurse. They have a help phone number, but it is always busy. Their media/audio/IT support for the patient basically isn't there... or should I say for the spouse so they stop driving the patient nuts.
I would suggest that when they take people for tests that they don't leave them sitting in the hallway for 20+ minutes several times for people to stare at as they walk by. Surely there is somewhere they can get them out of public view. Hence the poor rating on the privacy."
"Dr. Moazzez is part of a very structured program run out of iNOVA FairOaks Hospital. I attended a seminar required by Dr. Moazzez, which he happened to be conducting himself. Even though it was on a Saturday morning, he was very patient in answering everyone's questions after giving his prepared presentation.rnrnDr. Moazzez's appointments aren't always on time; however, this is probably due to him taking a great deal of time with each patient and making sure all their questions are answered, all their labs and tests are scheduled/have been done, etc. I never got a sense of being rushed by Dr. Moazzez.rnrnBoth during pre-op and hospital care after the surgery, Dr. Moazzez stopped by several times to answer not only my questions, but that of my spouse. He has such a wonderful, pleasant bedside manner and made me feel like his only patient.rnrnI'm now starting the structured aftercare program. While things may change over time, I have had no complications and I have nothing but fabulous things to say about Dr. Moazzez and \"Super Pam\" of his staff."
