Kaiser dropped the ball!!!

Mar 24, 2010

My pre-op options classes at Kaiser ended 6 weeks ago tonight, many that were in my class are having their first appointments at Pacific Bariatric this week, I called Pacific today and was told that they have my packet from orientation that I faxed them and asked me when my graduation date would be!! I then called and left a couple messages at Kaiser, they called me back and said they had not even sent my info because I was missing a weeks food and exercise logs! I did every one plus two extra ones for the weeks of Thanksgiving and Christmas when we didn't have to! She checked something and said I was not missing anything! No one ever notified me that they thought I was missing things, she said they should have notified everyone that was missing stuff twice before class was over! She said she would tell the nurse practitioner that runs the program right away, but it would take time to get all my paperwork together!! I don't know weather to cuss, scream, or cry! I would be much calmer about it but my husband is switching jobs and I will be loosing my Kaiser! The one who made the mistake did not even admit she made a mistake, say she was sorry, or act sympathetic about it at all.  I will be bugging them every other day until it gets done! I did everything they required plus some, God please let this work out in my favor!

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