Has anyone been told Medicare and BC/BC does not do precertifications, or predertirmi

I have BC/BS of Alabama through Michigan from Ford Mo. Co.and also Medicare, they both tell me they do not do precertifications or prediterminations, My inc. co. says they do the surgery first and the decide if they will pay. My Dr. office says they will not do the surgery until approved. And BC/BS says that they will not be hearing from them even though they have received papers from the Dr.Has anyone experienced this??? it has been 2 1/2 weeks!!

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