hurley is giving me the runaround

i dont know what is going on. i'm approved for surgery by medicare. i thought that was supposed to be the hardest part! no. they wanted all kinds of documentation from my therapists office, and after giving it to them, they'd add to the list of the what they needed. i was approved in April and i still have no date because Hurley is still trying to read over my therapists notes of the eight sessions they recommended i go through before surgery. So you know what? i called Henry Ford in Detroit today and I am waiting to hear back from them. Maybe this is a sign. I had a horrible experience with Hurley with the birth of my daughter, down right traumatic and swore i'd never set foot in there again.. maybe this is just reinforcing it. i'm really upset. i've gotten the runaround from them right after they told me I was approved! Thanks for letting me vent. Hopefully Henry Ford will work out.

Wow, Sarah,...sorry to hear that. I had my surgery at Hurley and was very impressed. I hope it works out for you. Tracey

Sarah, I'm truly sorry that you are having such a difficult time with the process. Honey, these things take time and because, in my opinion, Hurley is very thorough in their program, they have to make sure that all steps are completed in the process for your insurance to go through and to make absolutely sure that you are emotionally ready for this life change. Try and be patient my dear, I know it's hard. I had many road blocks myself because I was being used as a case study for my insurance. I had to go the extra mile to get my approvals on everything, including the pyschological evaluation. My thoughts and prayers are with you as you keep on this journey. Don't be so quick to give up on Hurley. You chose them for a reason, they are just trying to everything to make your process smoothe once you get that final go ahead. Good luck sweetie. Susan

I had my surgery at Henry Ford in Detroit, and my primary insurance is Medicare. I had absolutely NO runaround from my surgeon's office and easy insurance approval. Perhaps Henry Ford will be better for you? I hope it all works out!! ~Susan~

Sarah, My opinion doesn't count for much, but I'll put my two cents in cause I think it is worth considering. I am having my surgery at Hurley. However, I am not going to tell you to stick with them. I think it is very important that you feel happy and comfortable where ever you decide to have your procedure done. Research shows that attitude before any surgery is a major factor in the healing process afterwards. It is evident that you qualify for surgery since your insurance already gave approval. So, chances are that you can go wherever you would like to go and get approved again. You should do what your heart tells you. If you have had a bad experience at Hurley in the past, perhaps it is not the best choice for you. Emotions are so powerful when it comes to these things. Check out your options and make sure that you have confidence in the surgeon and facility where you will take this life changing step. Good luck to you! Mary

I'm sorry Hurley didn't work out for you, but Henry Ford is an excellent choice~they are among the top 20 hospitals in the nation. I'm sure you will be happy there. They have a great program from begining to end and their aftercare can't be beat. Wanda or Chantal will be in touch with you soon. When did you call? Sometimes it takes a few days to get back to you (like if you call on a Friday). Best wishes to you. Let us know how it works out for you. God bless, Annette

I don't know What to do. I thought i'd feel a lot better after I was approved.. at least i'd know at some point i'd be getting the surgery. now i feel with Hurley. they're going to deny me, even after i've been approved. no one i've ever talked with has been in a situation like this. i know, i'm not very patient. at all. i dont like being in limbo. i wish they'd keep in touch with me and let me know what's going on. I just wanted to talk with Henry Ford and give them my situation and see what they'd say. There's still a huge part of me that wants to go through Hurley though.. it's so close to me! i'm not calling Hurley again. I'll just wait. one of the biggest reasons why i'm so impatient is, my sister is coming up from alabama to stay with me. and the whole purpose of the visit was to help take care of my daughter while i was recovering from surgery. and now, she's going to be here friday, and... still no surgery.