OT: Good follow-up on DirectTV

The techs came to my house today.  The problem with my DirectTV DVR was that it had seized up.  Therefor, I lost the material that was on it which was only about 10 hours worth.  In turning the satellite, the tech didn't like the readings he was getting:  he said he was only getting an 80% reading on one and a 20% on the other.  So, he went up on the roof to examine the dish.  It's fairly old and he replaced the transponder and realigned the dish.  I have the protection plan and did not have to pay an additional charge for the services.

I am pleased with the service I received.