Don't get me wrong, I had a great no a fantastic surgery!!!! I had no problems at all (knock on wood). However, I remember when I was walking through my journey to surgery I had the worst time getting a return call from the people at Duke. Dr Pryor was wonderful and the staff was great when I was there for an appointment, however, to get a return call was like pulling teeth!!!
The reason I bring this up is, I recommended Duke to a friend of mine. She told me she waited approx a month for her first call (which she expected) to set up an appointment. Unfortunately, she was not at home when the call came in and had to return the call. Well, she told me that she has left 5 messages and no one has called back. She told me that she was very frustrated. I let her know what I went through hoping that she understood that it wasn't just her. I just can't understand how Duke allows this to happen. I heard about this prior to my surgery and went through it myself and now my friend is going through it. What gives?