I CANNOT believe this....

JustaSouthernGirl76
on 10/4/05 9:36 am - VA
Please someone tell me why we have all those "Dummy" books explaining everything but we don't have one for insurance people!!??? I got a call from my surgeon's office today moving my appt. from Halloween up to next Monday..Good news right? NOPE...I've been informed that my referral has expired and I need to get it extended. Okay I was TOLD that they extend them all the time if a confirmed appt. is available, which I have, but apparently the lady I spoke to was absent the day they taught that! I had to call and try to sweet talk an appt. out of the clinic for this week. I have to rush in there today at 4:20 or lose out. I am so mad I could spit nails! I don't know what's going to happen now. I am hoping they WILL in fact give me an extrension. It takes 48 hours to get a copy sent to me and then I have to call Triwest back and have them fax a NEW copy to my surgeon. Has anyone seen Coal Miner's Daughter and she is afraid to go on the Grand Ol Opry because she hasn't paid her dues??? I think I know now what she means...I'm paying my dues! They referred me to two surgeons before this one..one DIDN'T even do the Friggin' surgery and the other wanted me to pay out of pocket and then fight the insurance company to get some back...(otherwise known as reimbursement). I am sorry I haven't been on regularly lately and then my first post is a rant but I just can't believe how ignorant all these people are. Take for instance the lady I had to sweet talk for my appt. she huffed when I asked her if she could get me in today. OMG she has to sit there and push a few frickin buttons on the computer I'm not asking HER to perform the surgery, MY GOD....ladies my blood pressure is going to be sky high by the time I get in there today. I have to run and get everything in order but I wanted to take a minute and say I feel for anyone who's been given the run around today and everyday since researching this surgery. It's shameful and ridiculous the way they act about wls, you'd think it was something no one had ever heard of before. HUGS to all of you, Jamie
dorthe H.
on 10/4/05 9:56 am - farmington, MN
so jamie: how did it turn out? the frustration is beyond belief but it certainly makes you realize just how badly the surgery is really wanted. don't mind me - i got used to seeing a silver lining in darn near everything keep us posted, OK> good luck dorthe
Sandra A.
on 10/4/05 10:29 am - Bowling Green, KY
SO JAMIE---WHAT HAPPENED??? SANDRA A.
JustaSouthernGirl76
on 10/4/05 11:02 am - VA
It's just 3 here now but I'll post as soon as I get back from the doctor. I am six hours behind the the East Coast. I've worked myself up so bad I have an upset stomach. Jamie
Kim R.
on 10/4/05 12:06 pm - Baton Rouge, LA
Jamie, I feel your pain. My insurance stuff as been a breeze, but in just everyday life I see it all the time and I wonder what ever happened to serving the customer. People want to act like your needing help is an inconvenience to them when its there job to help you. Some times I think that they must get bonuses based on how nasty and rude they can be or just plan uncooperative. So I know you ranting, but I am empathetic to your frustration. All your trying to do is make something happen here and everyone who is involved seems to want to make the process and difficult as possible. Makes you want to pull your hair out. Kim
JustaSouthernGirl76
on 10/4/05 1:09 pm - VA
I believe it was Dawn who asked about an "ahhh" moment..well ladies I just had one. Someone must be smiling down on me because I just met the greatest bunch of people in medical history. Starting with my nurse...Wess...he was like an he didn't say "I need the big cuff" he just picked it up and used it and EVEN said if it hurts you in anyway let me know..sometimes it pinches and I'll turn this machine right off!! He was very sweet when he weighed me and just made me feel so comfortable. Why can't every medical person be this kind? I was wearing a pink blouse and he said "pink is a beautiful color on you"...of course he had me smiling. THEN I met the most wonderful doctor I've had in a LONNNNNNGGG time. My doctor is deploying (now mind you she became my PCP in May and I've never laid eyes on her and now she's leaving) so Dr. Taoka had to see me. She knows all about gastric bypass and is in favor of it and even had a patient last week that had it and she kept telling me how good looking he was. She couldn't have been nicer and more helpful. She zipped my consult right through and even added extra information to it. My blood pressure was a little high ( it always is) and she told me something the last PA didn't even bother to tell me I have less than normal liver function. She said it isn't bad and it's probably been infiltrated by fatty tissue? I think that's how she put it..but I was just happy to talk to someone that knows their stuff!! A crappy day turned WONDERFUL and I nearly broke my neck to get back here and share with you guys. On the way out of the clinic I was thinking I sure wish I could give my SMO sisters a Big Hug...It's very nice to have people to share good and bad news with. As usual thank you guys for listening and caring....HUGS to each and every one of you!!
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