work rant

i just got home from work..(911 side today). apprenlty according to my supervisor... im to blunt to callers.. ive had 2 complaints in 2 weeks.... one of which was a total lie... so the supervisor dismissed that one... she said i hung up on her and refused to help her... thank god for recorded lines... number 2 was an address that was givin "the side street in dania"... ok... well... there are tons of ally ways in that city...(we dispatch for 31 citys.. how on earth can i remember ALL the side streets in everycity) and the police dept that transfered it gave me an address in thier city...apparently taking 4 mins to get a good address is to long ( if it was life and death.. which a car accident with NO injuries isnt) i would have of course bypassed it and continued...so anyway.. im sure he was upset... so today at work i had to go to customer service class AGAIN... being nice to rude drunk people that think they are the ultimate power and the world revolves around them and only them gets exhausting... and thats what he was... rude and drunk... ohh well... tomorrow is a new day... thanx for listeing... alexa

Hi Alexa, I feel your pain.....hang in there and know that you have sisters and brothers out there who know what you are going through. This job is a labor of love...either that or we are all nuts! take care and if you ever need to talk, feel free to drop me a line. Paula

Here's what I love... THANKS to CELL PHONES, everybody wants to report what they see and the lines get flooded for accidents, car fires, etc. So, the lines go into the red and people are on hold all reporting the same thing. Then you get that one person: "WELL! Good thing is isn't a REAL EMERGENCY!" Then I ask: "Are you reporting an emergency?" "Well, I WAS, but you probably already know about it by now!" "Well then, what are you reporting?" "There's an (insert your choice here - accident/veh fire/etc)." "Yes, as a matter of fact we do know about it and the reason you were on hold for so long is due to the fact that EVERYONE has a cellphone, and we've just received about 200 calls in the last 5 minutes. Is there anything else I can help you with today?" "Uh, no...I, uh...thanks." "You're welcome and thanks so much for taking the time to call." (Reverse psychology works every time!)