can i get documentation?

Hi i am waiting for my surgeon to send my aperowrk to aetna for approval and i get a cal today from his nurse and she told me that i need my weight watchers proof of membership for 90 days...well i dont have it anymore. i called the local number and this mean woman says they dont keep records. i am stumped. the nurse said she gets a letters from weight watchers all the time for patients...i live in dallas so if anyone can help me a little i would greatly appreciate it.

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