Why did my carrier United Healthcare ask my surgeion for more infor 2x's....?

I'm filled with anxiety.....I'm waiting on approval from United Healthcare....they've had my info since last Friday and have twice requested additional info from my surgeon's office......Is this bad?  I'm really a nervous.....I'm having my gall bladder removed too and wondering if this is the case....thinking maybe info has to cross two departments and not just one??? I dunno, but why am I so nervous about approval??? 

If you know what pieces of info the surgeon had to give that would give you a clue as to the line of questioning.

Well I just got a call and they said my psy eval....and a change 48 hour hospital stay to 24 hours because United Healthcare covers only 1 day inpatient

The doctor's office may have just forgot to send all of the paperwork.  A lot of people are only in the hospital on an outpatient basis so changing from 2 days to 1 would not be unusual.

Thanks for your response....a little relieved

No worries, be direct and ask what additional information they requested. Tell them that you would like to help expedite the process. Believe me I called United Healthcare daily because between my surgeon's office saying they sent the information over and them actually receiving it, I didn't want there to be any gap...my stress was high enough. 

I knew exactly what UHC required and confirmed I submitted it all to my surgeon's office and confirmed with them that they submitted that to insurance. I did the same thing once I received confirmation that my information was actually received at UHC. 

Be persistent, I was and was approved in 3 days.

Good luck!

Thank you so much for your response.....and yes....stress already high enough!!!!!

I sooo appreciate hearing that!